One of my readers commented the other day that a manager at her store refused to let her stack a Target store coupon with a manufacturer’s coupon on the same item. I’ve never found this to be the case (although I have come across misinformed cashiers), so I set off in search of an official Target corporate coupon policy.
Not surprisingly, I didn’t find an official policy online. Walmart is one of the few stores that I’m aware of that has the corporate policy in black and white and publicly accessible. I came across a few sites that had a Target coupon policy listed that they had received from Guest Relations, but as they had not been posted recently, I decided to email Target Guest Relations myself to get the most current version.
They were very speedy with their response, and here is the information I received.
Thanks for asking us about using coupons at Target. Coupons are a great way to save even more when shopping with us, and it’s easy to use them at our stores. Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.
When accepting coupons, we use the following guidelines:
- We accept two kinds of coupons: Target-issued and manufacturer-issued.
- We’ll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
- We can’t give cash back if the face value of a coupon is greater than the purchase value of the item; in this case, we’re able to adjust the value of the coupon to equal the price of the item.
- We can’t accept coupons from other retailers, or coupons for products not carried in our stores.
- All valid coupons should be presented to the cashier while you’re checking out.
For questions about using a specific coupon, we encourage you to stop by Guest Service and ask to speak with the Guest Service Team Leader. They’ll do their best to help while you’re in the store. If you still have questions after speaking with them, please call our Guest Relations team at (800) 440-0680. Either way, we’re here to help!
I’d suggest printing this out and carrying it with you when shopping or at least keeping the Guest Relations phone number handy for disputes.
cristy
I received the same exact email. I had a problem with a cashier and now carry this policy with me.
cristy
I received the same exact email. I had a problem with a cashier and now carry this policy with me.
Andrea
Thanks for putting the response in this nice format. I’ll be linking people over to you in the future!
Andrea
Thanks for putting the response in this nice format. I’ll be linking people over to you in the future!
Cranky old woman
Same problem, I sent my daughter to Target today, because her job is much closer than mine, and they refused to honor both coupons. We are printing out two copies of that policy, and will both carry one in our purse. Thanks!!
Cranky old woman
Same problem, I sent my daughter to Target today, because her job is much closer than mine, and they refused to honor both coupons. We are printing out two copies of that policy, and will both carry one in our purse. Thanks!!
Leslie
I went the other and and REFUSED to except my target coupons if they didnt scan and i missed out since they didnt scan!!! This is the 2nd time this is happend so i dont bother using them..im really pissed!
Leslie
I went the other and and REFUSED to except my target coupons if they didnt scan and i missed out since they didnt scan!!! This is the 2nd time this is happend so i dont bother using them..im really pissed!
Adrienne
I can’t even get Target to accept TARGET coupons! I asked the manager if I can print them off their machine and if she would take those and she told me that she can’t accept them. I refuse to shop there anymore and just drive to another Target that I used to live close to that doesn’t give me problems.
Adrienne
I can’t even get Target to accept TARGET coupons! I asked the manager if I can print them off their machine and if she would take those and she told me that she can’t accept them. I refuse to shop there anymore and just drive to another Target that I used to live close to that doesn’t give me problems.
Deal Seeking Mom
Oh, wow, that’s pretty ridiculous, Adrienne. I’d definitely be calling their customer service over that one!
Deal Seeking Mom
Oh, wow, that’s pretty ridiculous, Adrienne. I’d definitely be calling their customer service over that one!
Anonymous
Make sure you clean your printer heads often. Or this will happen. I’ve had this happen and let me tell you it’s a a pain. People thing people hwo use coupons are crazy anyway now ad this dilema on top of it. Then they think we are cheating the system…..
Anonymous
Make sure you clean your printer heads often. Or this will happen. I’ve had this happen and let me tell you it’s a a pain. People thing people hwo use coupons are crazy anyway now ad this dilema on top of it. Then they think we are cheating the system…..
Flylilly
Target really makes me mad, spend time printing coupons out and they would not take them becuse exceeds the value of item told the instead of takeing a dollor off of a .97 item u take the .97. And arrgued and arruged finally asked to see coupon policy and refussed to show it to me because i was right called the number and wrote a complated. May not shop there not worth my agravation.
Flylilly
Target really makes me mad, spend time printing coupons out and they would not take them becuse exceeds the value of item told the instead of takeing a dollor off of a .97 item u take the .97. And arrgued and arruged finally asked to see coupon policy and refussed to show it to me because i was right called the number and wrote a complated. May not shop there not worth my agravation.
Evi
I was at Target store the other day, and was trying to buy 2 box of Polyvisol, and I have 2 manufacturer’s coupons. It says ‘only 1 coupon per purchase’. During checkout, I was told I can only use 1 coupon, so I ended up just purchasing 1 box. What does ‘one coupon per purchase’ means? I thought it means 1 coupon per item?
Evi
I was at Target store the other day, and was trying to buy 2 box of Polyvisol, and I have 2 manufacturer’s coupons. It says ‘only 1 coupon per purchase’. During checkout, I was told I can only use 1 coupon, so I ended up just purchasing 1 box. What does ‘one coupon per purchase’ means? I thought it means 1 coupon per item?
Tara Kuczykowski
Evi, you’re right. It does mean one manufacturer coupon per item. I would call or write to Target customer service and let them know about the issue. I know how frustrating that can be!
Tara Kuczykowski
Evi, you’re right. It does mean one manufacturer coupon per item. I would call or write to Target customer service and let them know about the issue. I know how frustrating that can be!
Mariam
Thank you for making the coupon policy available on your website. I will be printing this out and carrying it with me. I had a similar incident when they wouldn’t stack my manf. q with the target q when I purchased the Smartfood popcorn they had on sale a couple weeks ago. The cashier kept telling me ‘it’ wouldn’t allow her to scan both..(isn’t there a way she can override that) anyway, I kept the target q to use at another time. But I will definitely pull this out if I’m ever told this again!
Mariam
Thank you for making the coupon policy available on your website. I will be printing this out and carrying it with me. I had a similar incident when they wouldn’t stack my manf. q with the target q when I purchased the Smartfood popcorn they had on sale a couple weeks ago. The cashier kept telling me ‘it’ wouldn’t allow her to scan both..(isn’t there a way she can override that) anyway, I kept the target q to use at another time. But I will definitely pull this out if I’m ever told this again!
Megan
Target really needs to get on the ball. Last night I spent 25 minutes arguing with the register person and the manager of the target near my house. They wouldn’t let me use my coupons. They wouldn’t let me stack the man. q and the target q. Then they wouldn’t let me use the $1 off when the item was $.97. My friend had the same problem the other night. I thought she was doing something wrong. Now I know it was Target. It’s almost as if they changed how they do business or had a recent training and told everyone to be pissy about it. It really makes me want to avoid Target now.
Megan
Target really needs to get on the ball. Last night I spent 25 minutes arguing with the register person and the manager of the target near my house. They wouldn’t let me use my coupons. They wouldn’t let me stack the man. q and the target q. Then they wouldn’t let me use the $1 off when the item was $.97. My friend had the same problem the other night. I thought she was doing something wrong. Now I know it was Target. It’s almost as if they changed how they do business or had a recent training and told everyone to be pissy about it. It really makes me want to avoid Target now.
Dagmara
Manager told me I can’t use coupons on ANY trial size items. Target is getting worse and worse with coupons. I understand people at registers are not informed but the manager? Ehhh
Dagmara
Manager told me I can’t use coupons on ANY trial size items. Target is getting worse and worse with coupons. I understand people at registers are not informed but the manager? Ehhh
Jenniferr
I’m glad to hear that it isn’t just me and our particular Target with this problem. I used several coupons for FREE trial sizes, and the computer would say “item not purchased”. Thankfully, I had a helpful cashier — I showed her the items and she counted the coupons anyway. And my printed Target coupons wouldn’t scan either — the cashier had to type in the number to make it work. Again, some associates won’t take the time to remedy the problem. I say, don’t offer the store coupons if you’re not going to ALWAYS honor them.
Jenniferr
I’m glad to hear that it isn’t just me and our particular Target with this problem. I used several coupons for FREE trial sizes, and the computer would say “item not purchased”. Thankfully, I had a helpful cashier — I showed her the items and she counted the coupons anyway. And my printed Target coupons wouldn’t scan either — the cashier had to type in the number to make it work. Again, some associates won’t take the time to remedy the problem. I say, don’t offer the store coupons if you’re not going to ALWAYS honor them.
Teri
I had another terrible experience at Target today. They refuse to take my Target coupon and my manufacturer’s coupon. They kept asking me, which one would you like to use. I had printed the coupon policy out and shown them and they still wouldn’t honor it. They kept saying that if the system doesn’t take it, then I couldn’t use them. I even shown them a receipt of another purchase I made where it listed that I used both a manufacturer’s coupon and Target coupon and it showed that it was a “special purchase”. I didn’t want to argue with them so I just didn’t buy the item. It’s so frustrating!
Teri
I had another terrible experience at Target today. They refuse to take my Target coupon and my manufacturer’s coupon. They kept asking me, which one would you like to use. I had printed the coupon policy out and shown them and they still wouldn’t honor it. They kept saying that if the system doesn’t take it, then I couldn’t use them. I even shown them a receipt of another purchase I made where it listed that I used both a manufacturer’s coupon and Target coupon and it showed that it was a “special purchase”. I didn’t want to argue with them so I just didn’t buy the item. It’s so frustrating!