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Ask DSM Readers: How Do You Deal with Tough Cashiers?

by Tara Kuczykowski on May 20, 2010 · 183 comments

Coupons & Cashiers

Every Thursday I'll pose a question for you to share your experiences and tips. If you have a question that you'd like me to post, I'd love to hear from you!

If you've been couponing for very long, chances are you've come across a tough cashier -- one who acts like you're wasting their time or doing something illegal, who huffs and puffs as they scan your coupons or, worse, says that they can't accept coupons that you know are valid and acceptable under the store's policy. Running into too many of these types of cashiers can make couponing an awful experience instead of an enjoyable one, and more than one couponer has quit because they prefer to avoid confrontation.

So how do you deal with tough cashiers? Do you have tips to spot them and avoid them altogether? What do you do to try to "set the mood" before you check out? How do you handle their bad attitudes or refusal to accept coupons?

Join the discussion -- add your two cents to previous Ask DSM Readers questions too!

{ 183 comments… read them below or add one }

1 Coupons Canada November 19, 2013 at 10:02 am

The key is to always, ALWAYS be polite. Never get angry and raise your voice - that always makes the situation much worse!

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2 Traci December 19, 2013 at 8:53 am

My mother worked in retail andI schooled me on the most effective way to complain: remain calm, smile and politely ask for the store manager. I had one issue with a high dollar coupon at Publix and took the matter to the customer service desk shortly after checkout and the coupon was honored. No muss/no fuss. Publix and CVS, by far, are the most coupon friendly and the cashiers are excited by my savings--they ask for my favorite websites and I am happy to share. In my area, Target and Wal-Mart are coupon hostile. A dispassionate complaint to corporate Target went unanswered so I do no grocery shopping there. Same with Wal-Mart: I buy what I have to buy there and that is it.

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