You asked for it, and Rite Aid listened. Just check out the new and improved Rite Aid Corporate Coupon Policy that one of their representatives emailed me!
I think you’ll be happy to see that they have addressed many of the specific items that customers have issues with regularly, including:
- Internet printable acceptance
- Coupon usage on BOGO sales
- Adjusting coupons w/ face value that exceeds item price
This is a must-print document that you’ll want to stash in your coupon binder or with your coupons.
I hope you’ll all take a moment to thank Rite Aid for putting together such a thorough coupon policy either in the comments here (I’ll make sure to send my contact this link) or by sending them a message through their website! And let’s hope that more companies follow their excellent example.
Jamie
I had a very annoying transaction at my Rite Aid tonight. Below is the email I just sent to Rite Aid customer service. The manager on duty would only let me use ONE internet coupon per transaction. She said the RA Video Value coupon was printed, so she only let me use the $5/$20 and refused the $1 off huggies VV coupon. I even showed her the coupon policy, but she just referred to their store policy posted at the register (obviously outdated). I am so mad! Sometimes I think they see me coming a mile away and think of ways to make my life difficult.
Anyways… here is my email. Hopefully I hear back soon.
“I am a regular Rite Aid shopper (I usually shop there 1-3x per week). I normally leave happy, however tonight I was less than pleased with my experience. I am an avid coupon user. I spend a considerable amount of time matching weekly deals with manufacturer coupons and Rite Aid video value and store coupons. Usually I complete my purchases with my coupons without a hitch. However, the manager that was on duty tonight (she has given me problems before) treated me like a criminal. Your policy states that I can use internet printable coupons (one per item as long as each one does not exceed $5) or clipped coupons along with Rite Aid coupons (one each per item). I was told my the female manager that was working that they would only accept one internet coupon per transaction. I had wanted to use my $5/20 Rite Aid video values coupon along with $1 off Huggies video value coupon for this particular transaction. She REFUSED to accept both. She said the video values coupon was an internet printed coupon and she would only accept ONE for the entire transaction. I have never had a problem with this before. I am very familiar with your coupon policy, and I did try to reason with her.. but she insisted. She referred to the store coupon policy posted at the register (which I understand to be outdated). Please confirm what the proper procedure should have been. I would hate to have to take my business elsewhere as I really do love shopping with you.
Thank you,
Jamie”
Gina
Nice email. I’m sure corporate will clear it up, but I know it’s annoying in the meantime. Leaving without making a purchase seems to speak louder to them than anything else.
Tara Kuczykowski
What a rotten experience, Jamie! I’m sure Rite Aid customer service will clear it up for you, but it’s definitely frustrating to have to go to so much trouble.
Ashley
I really hate reading about the terrible experiences in the coupon area of shopping at Rite Aid. I am an Assistant Manager at one of them and we never have problems with coupons. The one time that we did was when a lady was buying some candy bars that were BOGOF and she had a coupon that stated the same and she was told she couldn’t use a BOGOF coupon on a BOGOF item. That, however, is false. We have our updated coupon policy taped at all of our registers as reminders, but since all of the girls at my store are huge coupon fanatics (thanks to me :) ) we are all very aware and patient with everyone that comes in. In fact, we look forward to Sunday mornings when our regulars come in because we are anxious to see if they caught some sale w/ coupons that we missed, lol. I hope all of you have better experiences in the future.
Jamie
Yeah, I should’ve just walked out without making the purchase. But I didn’t want to completely miss out on the Huggies sale, even if they would not let me use the $1 off adperk coupons. I need to find out when my favorite manager works. She always says with enthusiasm, “I’ll take the coupon lady.” She is always very willing to help me get the best deal. I guess she actually understands that using coupons aren’t a criminal act. The manager I dealt with on Friday kept repeating that their store was restricting coupon use because they have been getting a lot of fraudulent ones. Since I am just about the only shopper that uses so many coupons (the store manager said this to me), I can only feel like they are targeting me with that comment. Hopefully I hear back from corporate soon. I might even see if they will do a post-coupon refund for me.
rite aid manager
i am a rite aid manager and this policy is not from Rite Aid. Please go to the rite aid site or call a store for the actual policy. the actual policy is 2 pages long, due to people photocopying one time video value and other coupons off receipts. Also, there is a 5.00 limit period on rite aid coupons in a transaction. Just because someone can type up a letter and place a letterhead on it does not mean you can come into a store and wave it at us. We have all the info and will be glad to show it to you.
Tara Kuczykowski
I was given this information directly from the Rite Aid Public Relations Department. In fact, I did not even have to solicit it. They contacted me with it and have continued to keep in touch with updates and sale information.
I’d suggest that you get in touch with them because your store appears to have not received the updated policy. The $5 limit has not been imposed for nearly six months now.
Melissa
SO glad you have this! Rite Aid just gave me the run through tonight on a BOGO Cover Girl sale with a BOGO coupon and they told me I was scamming them! A friend pointed me to this link and I’m printing it out and taking it back.
May
Tell me can i do this?
1 Vv coupon + manufacturer coupon + in-Ad coupon for one item ?
it states i can use one manufacturer coupon and one riteaid … but in the case of in-ad coupon i can use an in-ad coupon along with a manufacturer … SOOOOOOOOOOOOOO CONFUSING!
rachel
Would anyone mind copying and pasting the policy into an email for me? The pdf file won’t open for me so I can print the policy and take it to my rite aid. One rite aid wouldn’t let me use the covergirl bogo coupon last week and another rite aid right down the road let me use 2 of them to get 4 items for FREE. The one RA treats me like a criminal and checking out takes 30 min with a HUGE line behind me all waiting and annoyed that I am using coupons that the cashier is argueing with me about it. I simply don’t buy the items that they refuse my coupon because I know I am right and they are just pissy. Then they have to do a void and call a manager to do that and it takes forever and is really embarassing. The other RA near me is super friendly and even tapes coupons to the shelves for the items above them. I don’t know why I even use the other one except it is a half mile closer. If someone could email me the coupon policy that would be great. [email protected] Thanks!
Chi
Question about the video value coupons…am I only suppose to print one copy? When I completed all my videos, the print set up asked how many copies I want to print out. So I assume we can print out more than one since it gave an option right? But today I was told by my rite-aid store that each customer only suppose to use one coupon…just want to clarify!
may
Hahaha the “manager” that commented it’s too funny … I called rite aid to complainabout my recent TRIPS where I was told I was stealing…. The cs rep. “William” faxed me the copy while on the phone but my fax was out of ink… Soo he said Its on our website which I replied that it wasn’t! And he SENT ME here!!!!!!!lmfao he said “I’m looking at the some one from our internal documents.”…
Next day I received a called from the store manager (same one who called md a thief but he denied it to me) and he apologized and said not to call cs next time … Yeah right!
April
I just returned from rite aide. I had my policy with me but didn’t have any problems other than the clerk saying the huggies $3.00/1 coupons were for little movers because it had a picture of little movers on it. I politely responded ma’am it says right here on the coupon any huggies any size. She was a little snippy because the coupons wouldn’t scan. I use the $5/off $20, 2 $3 off huggies coupons and $1 rv huggies coupon, and 2 $1 off huggies wipes. I ended up with 2 jumbo huggies and 2 huggies wipes but I don’t see anything on the receipt about the scr rebate thingies how does that work. I was really nervous the entire and felt like I was doing something wrong.
April
Never mind I went to there website and figured it out. I thought the clerk had cheated me.
Sandy
Hi – Rite aid wouldn’t let me use a manufacture coupon and a video coupon – So this is true we can use them together – I’m going there tomorrow and getting my $3.00 !!!!!
so for that other question above from May
“Tell me can i do this?
1 Vv coupon + manufacturer coupon + in-Ad coupon for one item ?
it states i can use one manufacturer coupon and one riteaid … but in the case of in-ad coupon i can use an in-ad coupon along with a manufacturer …”
Thanks,
Sandy
rasha
Hi
My husband and me each of us has an account for the rite aid video value coupons so we can print 2 coupons for the same item ( one from each account) can we use both of them on 2 items but in the same transaction the policy says 1 coupon printed per account no word about the transaction and the cashier ( working there for years )says that this is not ok and the manger (who was new young lady )was confused
thanks
Sandy
Well someone from the company called to apologize and I told him I wanted my 3 dollars and so he informed the manager that I was coming in for it. The man told the manager that she didn’t need to be the coupon police and to just take the cupons.
Rasha – I have been using a coupon for each item too – sometimes in the same transaction and most time seperate – What you said is correct. Just email the company of your situation like I did, someone will call you back and then they will call the store manager. or you can make seperate transactions so there are no problems.
Brenda Foster
i cant see the email new policy coupon. is there anywere else i can look at it?
Viks
OK. so rite aid is getting annoying with their strictness with coupons and i am going to start calling corporate right in front of their face from now on because they are being ridiculous. I have a lot of rite aids by me and two of them pushed me to call corporate.
i had the 5 dollar Video value coupon and other manufacturer coupons intended for specific products so I went to the register with 20 dollars worth of stuff my 5 dollar coupon and maybe 3 dollars manufacturer coupons and the cashier demanded i give in all my coupons so she could see and scan however she wants and of course she says that she has to use manufacture coupon first and I said okay if you use my manufacturer coupon then i will have less than 20 which means i can not use my 5 dollar coupon and two diff occasions employees said oh just pick up some chocolate… like WTF!? I have to get things i dont want or need its like im not saving anythingg so i finnaly got time to call corporate and the lady was shocked that they would say that because she is smart enough to realize that the 5 dollar coupon wouldnt work if they used manufacturer coupons first and she said they need more training and will send my complaint on because they were wrong
PLEASE GUYS ANY PROBLEMS YOU HAVE AT RITE AID… CALL CORPORATE RIGHT INFRONT OF THEM AND IF YOU’RE REALLY NOT SURE AND DONT WANT TO LOOK DUMB CALL CORPORATE BEFORE YOU GO IN SO YOU CAN MAKE THEM FEEL STUPID FOR NOT KNOWING THEIR OWN POLICY 1-800-RITE-AID (1-800-748-3243)
I am so sick of employees acting like they own the whole corporation and as if the money is coming out of their paychecks
Viks
as for the rite aid “manager” why didn’t he/she put their name and store number up so we can call and verify with corporate that what you’re saying is true and why not link us to the ‘correct’ rite aid policy maybe you should be fired because you’re just mad you don’t know you’re own policy and people complain about you.
Janet
My local store in the Allentown PA area is telling me that their district manager said that as of yesterday they are too scan the $5 off $20/$25 at the end of the order. Too many people are getting stuff for close to free with all their coupons. Has their been a corporate policy change? Why isn’t it posted?
Rachel
Janet, Just spoke to my customer service RA rep and she wants to know what store exactly it is in Allentown.
Rachel,
The District Manager responded to my email, stating that this is clearly a miscommunication on the store’s part as they just had a meeting two weeks ago to go over proper coupon usage and it was clearly stated that Total Purchase Coupons are scanned first. He has requested to know which Rite Aid in Allentown, PA this pertains to so he can review the Coupon Policy once again with Management and Staff. There are at least (5) Rite Aids in the city of Allentown, PA. Please reply with the Store# or Street Address.
Carrie
Customer Support
Janet, If you let me know I will forward this onto her.
Rachel
Rachel
I had a problem in Pgh with the manager not letting me use the $5/20 coupon before all my other coupons. I called customer service several times and was told that I was correct and that the manager was wrong. I went right back in the store and he was on the phone with the customer service rep that I had just spoke to. SHe told him that I was allowed to use my $5 coupon FIRST. He was very rude to me and then after arguing with me some more finally took my coupon, took $5 from the drawer and gave it to me. He told me that he didn’t agree with customer service and would only let me use it just this one time. The district manager called me to appologize. I will show you my emails to and from customer service showing the coupon policy that she emailed to me. WHen I returned to a different RA a few days later, I had no problems and when I mentioned my bad experience the cashier (also a manager) told me that they had all undergone a coupon policy training a few days before and that I could use my coupon the way that I wanted. I guess the other manager got in trouble and ALL employees had to be trained on the policy so they all were on the same page. PLease see additional comments below from emails with customer service.
Rachel
Carrie,
Thank you so much for sending me the coupon policy. I would like clarification on the Total Coupon Purchase Policy. It says that “any manufactures coupons that may be presented with a total purchase coupon will be deducted after the purchase total has been determined.” Does that mean I can use my $5/$20 or $5/$25 coupon BEFORE my manufacture coupons? If you use the manufactures coupons first then that normally takes me below the threshold amount of $20 or $25 and I am unable to use my coupon and therefore watched all of the video value commercials online for absolutely no reason. Customer service reps (3 times) told me that you use the $5/$20 coupon FIRST and then any other coupons you may have. Both stores near me refuse to do it that way. I have to drive out of the way to go to another Rite Aid that will except them in that order. If I can have clarification in writing maybe that will save me from having to call customer service and then customer service calling the store manager and then me going back in the store to have my $5 coupon redeemed after the sale. And if I’m wrong then I can stop watching the video’s online just to get the coupon that I can’t use. Thank you!!
Rachel
and her response:
Rachel,
According to the Coupon Acceptance Policy, the Total Purchase Coupons are scanned ‘first’ followed by any other coupon the customer may have. The policy I sent to you, is the same policy that was posted in May 2009. Therefore, all managers and personnel should be fully aware of the coupon policy we have had.
Carrie
Customer Support
Janet
If you need the Rite Aid that I had a problem at it was store #11054 at 361 S. Cedar Crest Blvd. Usually the regular day crew and Sunday crew have not been a problem a far as coupon go. I work at staying ‘legal’.
There are many very nice employees that work at the various Rite Aids…and yes I visit several from here to NJ and encourage others to use Rite Aid!
Rachel
I did send that on to her. She is very helpful with dealing with rude managers who don’t even know their own policy. I haven’t had a problem at either store by me, since initially emailing her. HAHA, I think the employees hate me now, but making shopping so excruciating and embarassing you in front of all of the customers in line behind you while picking apart all of your “legal” coupons and arguing with you just isn’t right either.
R.
Marion
Is this coupon policy somewhere on their site? I can’t find it. I don’t want them to think I printed this up all on my own when I take it in if I need to show it to them. They wouldn’t let me stack one of their in ad coups w/ the manufac. coup because the in ad coup said manufac. on it. I didn’t have this page with me to show them, but how would they know the authenticity of this printed page?
Please advise. Thanks!
Rachel
Marion,
If you have problems when you show them the coupon policy, tell them you would be happy to wait while they call corporate. Or you can call customer service yourself at 1-800-rite-aid and they will clear it right up for you. I have found that works the best. Take your cell phone with you in the store.
Emma
Is there any specific anywhere about accepting coupons that wont scan? I encountered my first RA problem this morning when a manager wouldn’t accept my Huggies coupon (from coupons.com) because my printer was misaligned when it printed and the barcode was wobbly (so it didn’t scan). She said it was “corporate policy” not to push coupons that don’t scan, even though every other time (probably 5 separate occasions in the last 2 months) I have had this problem they have pushed them through.
Kristen
Hello – I just went to RA to purchase Veet. The purchase price was $6.49 and I had an in-ad coupon for $1.00, a $3.00 manufactuer coupon, and a $3.00 RAVV (Rite Aid Video Value) which would make the product free after all the coupons. The manager said that I couldn’t use the in-ad coupon and the RAVV coupon together. Have you heard whether or not that is correct? I figured the RAVV is different then the in-ad coupn since I have to watch a video to earn the coupon. I read through the policies and I’m still not sure. Thanks!
Zia
I had a problem with my Rite Aid. They wouldn’t accept $16.50 worth of coupons that should have all been accepted according to the policy. It totally messed up my shopping trip and budget.. :(
I came here and found Rite Aid’s corporate coupon policy, and printed it out. I highlighted the sections that showed they should have accepted my specific coupons, and brought it back in, and showed it to the manager. (He was the one that had rung me up and said they couldn’t accept those coupons)
He was nice and said that in the future they’d go by that policy.. Unfortunately he couldn’t correct the error, and I’m out $16.50 more than I should be.
One of the things they’d had a problem with was the $5 of $20 Video Value coupon. They had told me that it had to be $20 AFTER all other coupons were deducted.
They’d also incorrectly told me that Rite Aid coupons that were printed at home were considered internet coupons. (According to corp. policy, hey aren’t)
They also did not want to let me use an identical manufacturer’s coupon on an additional identical item. Interpreting one coupon per purchase to mean per transaction not per item purchased that the coupon was for.
Very Frustrating, and financially painful.
I now have the corporate policy in my coupon binder, so they can’t pull this again.
Teresa
Can anyone confirm that this is really Rite Aid’s corporate policy? The managers at my Rite Aids don’t know anything about it, and I can’t seem to get corporate or the district manager to send me their corporate policy. I did a search for “coupons” at Rite Aid.com, and I found no corporate policy there.
Tara Kuczykowski
Teresa, I received this policy directly from Rite Aid, and as far as I know, it has not changed since they sent it to me.
Amanda
Today well I was at check out at Rite Store In FOrd City ,PA I purchased the Garnier nutritioniste that had a in ad coupon for $5.00 off also i had a Video value coupon and a manufactor coupon that i cut out of the sunday paper anyways when i handed her the coupons she told me i couldnt use all three of them I had to choose between the 2.00 off video value or the 5.00 off in ad coupons considering there both Rite coupons…Could you please let me know if I was wrong about using all three or was she….Also If i contact the Corp.office would they send me a policy so i have it instead of printing one off? Thank you Amanda B
Janet
AmAnda,
I had the same type of problem last week with the Coppertone. I called Customer Support and had WONDERFUL clarification from Kathleen. All 3 ARE acceptable. She called the store and spoke to the sales associate on my behalf clarifying coporate’s policy. That way I was able to go back and purchase the items without a hassle. Now I have the toll free number in my phone and a mental note of when customer support is not in(just Sundays) so that I can avoid these hassles. Down note… the cashier was upset(tears) that the matter was going to be referred to corporate…Rite Aid is working on an updated policy…obviously the sooner the better. I was made to feel soooo bad that I was almost ‘afraid’ to go back to Rite Aid ever again! I don’t think that corporate realizes how many are “suffering in silence” and just staying away! 1-800-RITEAID to the resucue!
Kristin
I had a terrible experience at our Rite Aid yesterday. I had a whole deal going and ended up walking out with nothing. Here is an example of the problem I had:
Buying- (1)Zegrid 14 count
used – (1) video value coupon
-(1) in-ad coupon
– (1) manufacturer’s coupon
They would not let me use the video value coupon OR the in-ad coupon because the BOTH say “manufacturer’s coupon” on them. I called corporate today and they said that when it says “manufacturer coupon” on the video value and rite aid coupon, that means it is an actual Rite Aid Manufacterer’s coupon, NOT a Zegrid manufacturer’s coupon. Sooooo confusing! They are supposedly calling the store for me, but I am really frustrated with Rite Aid right now. Their policy is STILL not clear enough for the store OR consumer to get right!