You asked for it, and Rite Aid listened. Just check out the new and improved Rite Aid Corporate Coupon Policy that one of their representatives emailed me!
I think you’ll be happy to see that they have addressed many of the specific items that customers have issues with regularly, including:
- Internet printable acceptance
- Coupon usage on BOGO sales
- Adjusting coupons w/ face value that exceeds item price
This is a must-print document that you’ll want to stash in your coupon binder or with your coupons.
I hope you’ll all take a moment to thank Rite Aid for putting together such a thorough coupon policy either in the comments here (I’ll make sure to send my contact this link) or by sending them a message through their website! And let’s hope that more companies follow their excellent example.
Michelle
This is awesome. Thank you Rite Aid for putting your customer’s needs first.
MoneyMateKate
This policy has been incredibly helpful in the suspicious environment I have to deal with in Manhattan. Apparently, my store still hasn’t received the new policy, and although they verified the validity of my copy with head office, they’re still wary. I expect that will improve over the next few weeks!
Meaghan
Thank you Rite Aid! This will be very helpful!!!
Leigh Ann
Wow, what a clear coupon policy! Now, all other stores need to follow suit!
elisa
what is the policy for refunds? I was charged wrong and the girl had to refund and ring me agian, but she did not give me back my coupons and said she could not! I called the 800 number when I got home and was told that the coupons are free money and cannot be returned to me even though i got a refund. So in other words they get reimbursed from the manufactor and I get nothing? And to top it off I did not get refunded the exact amount it was 40 cents less because of tax and they do not refund tax? Am I missing somthing , if I paid $12.22 shouldn’t i get back the same amount, instead i was refunded $11.84. I am not happy!
Tracy
Now that is customer service for you! Thank you Rite Aid for putting together such a clear cut, understandable, coupon policy flier. I will definately stash this in my “coupon file” for those “uneasy” shopping sprees that possibly may come in the future. I do love shopping at Rite Aid!
Dee
Thank you so very, very much for posting this. Love the clarity and the anticipation of lots of different situations. If anyone from Walgreens is reading these comments, please take this to management as an example of what we need to shop at Wags with confidence (and add another bullet point for proper acceptance of Register Rewards!)
Becky
Elisa, the policy on coupons should be that if you return the item right then (let’s say you realize it was the wrong price and really don’t want the item) than they should refund the cash value (minus the coupon) plus return the coupon to you. But let’s say you realize the mistake several days later and return the item. They should refund you the total value of the item (NOT minus the coupon).
I have gone round and round with managers on this before. Now I know what managers to see about returns….
Tianna
Thanks Rite Aid! This is great and will making shopping in your store much easier. I appreciate the thought put into this information. Great customer service.
Karen
thanks for this. i will print this asap. i wish i had it yesterday.
i tried to use 2 manufactures coupons on a BOGO deal and she told me i could only use one. which according to that policy sheet is wrong…you can indeed use two coupons. and they were $3 coupons too. grrr!
Ben
Well Done Rite Aid! You just saved yourself a customer as far as I’m concerned. Hopefully this will minimize the number of times I’m accused of “stealing” when I try to use two coupons on two items that are part of a BOGO sale.
Jennifer
Thanks for posting this updated policy. The cashiers at my Rite-Aid have only been accepting one internet coupon per transaction, (I know it’s crazy but they insist), which can really screw up a great deal. I’ve been avoiding Rite-Aid because of that. I’m going to print this policy and take it in with me next time I shop! Thanks!
junesummer21
This is great,I thank Rite Aid for sending you this new policy. Unfortunately for me my Rite Aid store in Adrian Mi has a district manager who changes his policies “willy-nilly” and when I called corporate to complain that he wasn’t following their policy, they told me I had to work it out with him, and that he would be calling me. Well its been 3 weeks and no phone call, surprise, surprise.
brenda
I will definitely take this with me. I am always getting flack from the cashiers in elm grove wv rite aid. they always tell me they dont accept internet coupons. and this week i wanted to use the coupon on the vaseline lotion that was advertised and first the cashier said they dont accept the coupon, then she told me the item has to cost $5 or more to use an internet coupon and then she proceeded to tell me i could not get the mail in rebate if I used the coupon to buy the item. I knew all of this was a lie, I have been using coupons on mail in rebate items for years. I went to another rite aid and that lady never said a word, just scanned my coupon and i was on merry way.
Samantha
Thanks Rite Aid for helping us couponers out!!! I don’t usually have a problem using coupons at your stores, but there is one local cashier who won’t take the $5 off $25 coupon first. This may have been a recent policy change, but I am glad to know for sure that this is acceptable! I am a rule follower even if I don’t feel that something is in the customer’s best interest, but it can be so difficult when each store/cashier/manager has different rules. Thanks again!
Cindy
Where does it say exactly that they adjust coupons w/ face value that exceeds item price? I see: In the event that any item’s selling price is less than the value of the coupon, Rite Aid will only accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is ever provided in exchange for any coupons.
But that may be interpreted as they won’t take my coupon if it doesn’t equal up? I tried to do the ACT popcorn ball sale last week and they wouldn’t take my coupon because it was $1.00 and the sale price was 0.99.
Tara Kuczykowski
I interpret that as telling the cashier to adjust the price down. It doesn’t say to reject the coupon altogether.
Melissa
Thank you Rite Aid! I much prefer shopping with your stores than the local Walgreens anyway so this just seals the deal more for me to continue to shop at your stores and ditch your competitors.
Shannon
This policy is helpful but it does not address the question that I encountered. I had manufacturer coupons for an item. I also had an RiteAid/manufacturer coupon for $5/2 (had the RiteAid logo and said manufacturer coupon on it). I was told by the clerk that I could only use one manufacturer coupon per item. Yet the $5/2 was a c0-branded coupon from the RiteAid AdPerks site. This policy not address this area. I have heard form others that they have been able to use both sets of coupons.
Any comments? Thanks
Karen T Clarke
The other day at a local Rite Aid I tried to buy several packs of Trident Layers Gum with several internet coupons. The clerk and manager pointed to the posted coupon policy which stated you may only use one internet coupon per transaction. I need clarification.
Could you explain?
Tara Kuczykowski
Karen, it sounds like your store still has a copy of the old policy. The policy linked here is the most current version straight from my contact at Rite Aid corporate.
Teresa
Good info. My Rite-Aid won’t accept internet coupons at all. Apparently they need to be educated about their own policies. One of these days when I’m up for an argument, I’ll have to give them a lesson on their own coupon “rules.”
Ashley
I am just now joining and have some comments on posts from a while back. If you return an item after the purchase has already been completed and you used a coupon, the coupon can not be taken out of the drawer and returned to you because it is already logged into the register and they give it back to you it will show on their reconciliation papers that they are short in coupons. The refund amount would be the total amount that the item rang up, not what you paid out of pocket for the purchase. EX: Item scans on sale for $3.99 but you have a $1.00 coupon. You decide even right after the drawer has opened that you dont want it, this is already logged, the return is done for $3.99. If you change your mind, however, in the middle of the purchase and the sale is voided.. this coupon is NOT logged into the register and it is returned to you. Also, on the Rite Aid coupons from their AdPerks, you CAN use that coupon plus a manufacturers coupon. And if you have a coupon that is more than the amount of the item, it is simply added in manually as a manufacturers coupon through the register, not scanned. Hope this clarifies a couple of issues and I hope your experiences get better!
Amanda
I was at Rite Aid today and the manager insisted that the RA Video Values coupons are considered manufacturer coupons and not Rite Aid coupons, and therefore would not allow me to stack them with other coupons. I have poured over their coupon policy and cannot find a description of what Rite Aid consideres to be a RA coupon. I need to something to show the manager. Is there something out there detailing this?
thanks! Amanda
Tara Kuczykowski
Amanda, here is some information from Rite Aid corporate:
TEXT FROM ATTACHED POLICY: “Only one manufacturer coupon is accepted for each product, unless coupled with another manufacturer coupon found in a Rite Aid circular.”
Q:What about combining a manufacturer’s coupon with a Rite Aid coupon printed online? (for example, the video values coupons) I thought you could always combine a regular manufacturer’s coupon with any rite aid coupon (as long as the barcode starts with “RC,” but the policy only mentions circular coupons.
A: The video values coupons are considered Rite Aid coupons and, thus, may be combined as you propose.
Priya
Hi Tara ,
As mentioned above by Amanda , I had the same problem today. They would not stack teh manufacturer coupon and RA video value coupon.They said its printed manufacturer coupon on the video value coupon and so we cant stack it . I also had another issue. I bought 2 packs of Huggies and I gave him 2 $2 manufacturer coupons which I got from coupons.com.He says the fine print reads Limit one per purchase so they refused to take 2 manufacturer coupons on the 2 packs of Huggies I bought . So finally he took one $2 manufacturer coupon and one $1 RA video value coupon …Can you let me know wat i should do .Did I make a mistake in understanding how to use coupons …Please advise…
Kristin M
Priya-
Limit one per purchase means one coupon per item. Each item is a purchase. If you are buying 10 packs of huggies, you are making 10 purchases. The coupon is just saying you can’t use more than one manufacturer coupon per ITEM.
You may combine your video values with your manufacturer coupon.
If you have another problem, tell them you will be glad to wait while they put corporate on the phone.
Good luck. Kristin
Gina
I had the problem with stacking manufacturer coupons with Video Values coupons. The checker (who has given me trouble before and I will avoid in the future) was reading the fine print on each of my coupons and rejected the VV coupons because they say, “cannot be combined with any other offer”. I only had 6 items and had already been waiting 10 minutes while he pored over the coupons and checked each item in the bag. He said they’ve tightened up their coupon policy because of fraud. I’m not sure how to respond to that when the policy doesn’t address video values coupons and the coupon says it can’t be combined. I ended up leaving without making a purchase.
Stacy
I was made to feel like a criminal today at my Rite-Aid and would like an experienced couponer to clarify things for me. First, the store manager said that in the future any $5/$25 coupons had to be used before any manufacturers coupons but this was not how I understood this policy.
The other point of contention was the Cover Girl B1G1 coupon from this weekends papers. It didn’t say B1G1 of equal or lesser but she made me feel as if I were stealing by getting a $15 item free and paying for a $6 (at the half off price of $3). Isn’t that what we are supposed to do to maximize our coupons?
I am relatively new to couponing so thanks for your help!
Gina
I was worried about the same thing happening with the Cover Girl B1G1 coupon, so I asked a cashier before I even started shopping. She said the free one would be the half price one, not the full price one. I think it depends on your cashier/store. I decided not to do the CoverGirl deal based on that info. Someone emailed corporate about this and the response was that you can’t use a B1G1 coupon on a B1G150% sale, but that doesn’t sound right at all (https://www.weusecoupons.com/upload/riteaid-eckerd/46610-quick-question-about-cover-girl-2.html). It seems to just depend on the store, so I’m going to make a habit of asking first in the future before spending any time picking out my items if it’s a questionable transaction. It’s important to me to get a good deal, but it’s just as important (if not more) to make sure I can show my face in the store again without getting the stink-eye (so I can get the next good deal)!
The coupon policy is crystal clear about the $5/$25 coupons. They are supposed to come off BEFORE any other coupons, manufacturer or otherwise. So if the total price before any coupons are taken off is $25 or more, you should get $5 off. Print out the coupon policy above and show them next time. If that doesn’t work, don’t buy anything, go home, and email corporate for a clarification. I did that with my issue (above – wouldn’t accept Video Values coupons with any other coupons) and got a very prompt response via email from corporate, plus a call from the store in question. The manager apologized, said she’d educate her staff better, and said she hoped I’d shop at Rite Aid again.
Good luck! I know how you feel…I hate it when they make you feel like you’re trying to steal something!