Walgreens: Coupon FAQ’s From Customer Service

I’m really excited to be able to share this with all of you. Mercedes from Common Sense With Money just passed along some really key Walgreens information that she received via one of her readers that contacted customer service.

I’ve tried many times in the past to obtain some sort of corporate coupon policy for Walgreens, but my emails have gone unanswered, so this seems to be about as good as it’s going to get. It sure would be nice if Walgreens would take ownership of their coupon policy and provide us with a solid document detailing their policies like Rite Aid did recently.

Anyhow, on to the FAQ’s that we do have to work with:

Can a customer use both a Manufacturer’s coupon and Walgreens coupon for the same item in a purchase?

• One Walgreens and one manufacturer coupon can be used for the same item, unless either coupon prohibits such use.
• Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer’s coupon can be used towards the purchase of any one item. “One coupon per purchase” means one coupon must be tendered for each PIECE sold.

What happens if the Manufacturer coupon’s value is more than the retail value?

• Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).
• If the retail of the item is less than the face value of the coupon:
  • the coupon value shall be the retail value if the state requires taxes to be paid on that item,
  • the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.

Can a customer use a coupon after a sale has been made?

• All valid coupons must be presented to the cashier at the time of sale only!

If there is no quantity limit on a Walgreens coupon can a manager impose his/her own limit?

• Yes, managers have the right to limit the quantities of all advertised items.

Does Walgreens price match or accept coupons from other retailers?

• Walgreens does not price match with other retailer.
• Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores.
• Walgreens does not accept expired coupons.

A customer purchased an item using a manufacturer’s coupon and wants to return it. At what price do we return the item?

• If an item purchased with a manufacturer’s coupon is returned, the customer will get the retail price of the item. If the customer purchased an item with a Walgreens coupon, the customer receives the price paid.
• Example 1: If the retail price for an item is $1.49 and the manufacturers coupon was $0.25 off, the refund amount would be $1.49 plus tax.
• Example 2: If the retail price for an item is $1.49 and the Walgreens coupon was $0.25 off, the refund amount would be $1.24 plus tax.

So hopefully this answers some of those nagging questions that we’ve all had about using Walgreens coupons. This document indicates that using the in-ad coupons with a manufacturer’s coupon is covered by their policy, and we can even redeem an in-ad coupon, IVC coupon, and manufacturer’s coupon one a single item in a transaction.

Does this help you understand Walgreens’ coupon policies better? If you had the opportunity to share your concerns with Walgreens directly, what do you feel still needs clarification?