Fantastic news for those of you that have been having various issues with coupons at Target. The Target corporate coupon policy is now available online!
Target Stores Coupon Policy
Coupons are a great way to save even more when shopping with us, and it’s easy to use them at our stores.
- Target accepts one manufacturer coupon and one Target coupon for the same item (unless prohibited)
- Super Target coupons can be used in any Target store if the store carries the item
- We gladly accept valid internet coupons
Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.
When accepting coupons, we use the following guidelines:
- We accept two kinds of coupons: Target-issued coupons and manufacturer-issued.
- We’ll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
- Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
- We can’t give cash back if the face value of a coupon is greater than the purchase value of the item.
- We can’t accept coupons from other retailers, or coupons for products not carried in our stores.
- All valid coupons should be presented to the cashier while you’re checking out.
This policy clearly states the official stance on many of the issues that have been reported to me recently. I would encourage you to print a copy and keep it with your coupons to present at the register should you have any future issues.
Thanks, Krazy Coupon Lady!
I am done with Target on all purchases. Not just coupons. The most frustrating thing is I usually have more in my basket than just coupon items, but they always give me a hard time and refuse to take my coupons. I can get great deals at my kroger. They are not worth the hassle any more.
I’m sorry you all have had so many problems at Target. But I must give props to my local T., where I can tell they’re really beefing up their customer service. I used to also get hassled about coupons, but I never do anymore. And whenever the register beeps, they just look at the amount and type it in. In fact, the other day while checking my receipt I noticed that the cashier left out one of my GM 1/1 coupons. I asked her, she opened her drawer, she pulled out a coupon and told me to take it to guest services. I did and the rep scanned it and actually cheerfully refunded me one dollar. I’ve seen other changes as well. I hope they change at your target too.
Wooohooo. I bought a cartload of the $1 off GM cereals. The clerk ran into an issue because it was on sale for $0.95. However, he called his boss over and I thought…oh no another “we can’t do this issue.” Nope, the lady was nice and deducted all of them off manually. My total was Zero!
After getting grief all week long over the MP cheese sticks, the coupons auto adjusted to $.80 yesterday at checkout! LOL Time to stock up- FINALLY!
I shared this with Tara a few days ago so I’ll be quick this time. I just wanted to say that the night after I printed the policy I had the BEST shopping trip of my life. The girl in charge at my Target came to the cashier, I showed her the policy and she said “that sounds about right”. So that night I took 30 cereal to go cups for FREE plus some glade candles and cheese. For about 30 cereal cups, 10 candles and 12 cheese strings I paid $3.00!
Come the next day when I printed a few dozen more, a WHOLE DIFFERENT EXPERIENCE.
To make this super short, I went to TWO diff. Targets.
At the one I had been the night before, the manager was a total witch. The cashier had to call her over, and I had just complimented her at customer service for my great experience the night before.
She said the coupon was for the picture and I went crazy inside. She proceeded to ask a regular employee, who is just an employee, not a superior or a coupon expert, and I’m sure to make her manager happy, the lady said “it’s for the box”.
I explained to her it’s the wording that counts, otherwise the coupon would have to picture EVERY cereal under general mills. I told her I had the policy with me, I even called customer relations the day before and the rep who assisted me gave me a reference number to tell them when they’d call.
Without even mentioning the sale price of the cereal myself, the rep said that they were on sale for .95 cents and would have to lower the value of the coupon…
Manager called but they were closed.
She said for me to go to another Target because she wasnt dealing with it.
At the next Target I had a similar yet much better experience. I purchased a few more candles and took one cereal cup just to make sure I didn’t have to deal with leaving a cartful of cereal. Anyway, it was accepted because the coupon didn’t beep even though it said the item was unavailable the girl just typed it in after her supervisor OKed it. So I went back for more but they weren’t allowing them because it was 1.00 coupon when the cereal was .95 cents. They probably didn’t know how to change the value. The actual manager came over, nicely, offered to call the office but they were closed (I should have told her) so I ended up not taking them. Contrary to my regular Target, she offered for me to come back on Monday when the corp. office is open so she can call and if they OKed it after confirming that I was right, she would validate my coupons even though expired.
So, second time was great.
However, I’m getting tired of untrained staff, including management.
I will do something about it. I have a large group of friends who also coupon and came across the same problem. Target issues the coupons for the reason of being used. If they had a limit, they wouldn’t let us print unlimited. If they wanted a specific cereal, they would state it. I even printed the other general mills coupon of 1/2 10 oz or larger to compare and prove my point but they did care. Bottom line is they need to step it up because there are thousands of people, not just myself, behind this problem.
Good luck to all!
My local Target will not accept coupons if they will not scan ie – they will not key them in, even the Target coupons. Has anyone else had this problem or know how to fix it?
I’ve had my own Target issues – basically, they will not try really, really hard not to stack manufacturer and store coupons, especially at my local stores. I’ve argued with the Customer Service AND with the corporate office (who are no help). They claim over and over again that one or the other coupon forbids stacking.
i see that the target coupon states one offer per transaction. (good to know. i’d never noticed that before.) i was at target last night with 5 kashi coupons. (manf, not target coupons.) the cashier told me they could only take one because they were all the same coupon. ($1.50 honey sunshine) she said it was because of people copying coupons. (i shake my fist at you, fraudulant coupon users!!!!) anyway, i noticed in the bottom right hand corner of the coupon it reads “offer limited to one coupon per purchase”. doesn’t this just mean one coupon per item? as in, i can’t use 2 or 3 manf coupons on one item? man. . . i’ve been seriously couponing for a year and i haven’t had issues like this until i started shopping at target. :( also, this one of each kind of coupon rule. . . i know this isn’t in the corp policy. is it at the store manager’s discretion to make these sorts of rules? there were a few managers standing around and neither of them seemed to be aware of the policy.
Yeah, the cashier was totally wrong, Josie. One per purchase is the same as one manufacturer coupon per item. Many people not well-versed in coupons read it to mean one per transaction which is obviously incorrect.
As far as I know accepting more than one Target coupon is at the manager’s discretion. I’ve heard they’re also given the right to limit the quantities purchased with manufacturer coupons, but this is reserved for extreme cases, and 5 boxes would not warrant this measure.
so, what to do, my deal seeking friend? you and i know what “one coupon per purchase” means. i could say to the cashier “no, that’s not what that means.” but she may well say, “yes, that IS what the means. too bad for you, cheapskate.” since the managers didn’t really seem to know what they were doing either, it doesn’t really seem to make sense to have a stand off about it. they’ll just recognize “that crazy coupon lady” the next time i go in there. try again another day with a different cashier? or at a different store?
I was at Target today and seen a couple coupon issues….Our Target will stack coupons without an issue but they do not take more than one coupon per sale/transaction/purchase if the coupon says one coupon per transaction. Meaning you’d have to check out each item separetely which they will do for you but annoys most people. That’s what they mean by ‘unless prohibited’…
Also for the pictured item…it seems weird that there isn’t more wording on Target coupons…ours will only take the same thing in the picture if there is no wording to go with it and it won’t scan on it’s own.
I think it’s interpretation and that’s always going to vary.
Try to be patient….I doubt they are intending to prevent you from couponing but if not used properly they lose money because they don’t get reimbursed.
ty very much. Now I don’t and won’t feel like I’m a criminal when I use their coupons. And for the policy for rite aid. I still didn’t get it in writing but the store manager called me to appologize. For a cashier not accepting my e coupons. and told me to tell them to ask for her directly to assist me for any problems in the future. I emailed on Saturday she called me Monday Morning. Is that awesome or what
Break my back for you?
Ok. I know the system is not great cause I am a cashier at a Super Target. I bust my butt and nearly break my back to assist all guests when they come thru my line. I want you to have a good experience while here.
But there is abuse in the coupon system. I have had one guest who pulls out giant fist-fulls of coupons. Then I have to confirm that the item is there where that matches the coupon. It takes time to check you out, and even more time when the guest has expired or wrong coupons. I do not want to give you grief, but SO many guests seem to enjoy giving extra grief to me and other cashiers. Also, some coupons with very fine print will say “cannot be copied or combined with other coupons” clearly on them.
So please get off your high horse and understand that your cashier is working there for you, not your grief. I am judged on my customer skills and many of us have fantastic guests come thru every day. Oh, and if you print coupons yourself, please make sure you have ink in your printer so the coupon can be read. It will make your wait time a lot shorter and your experience a bit better.
Wow so you dont like being a cahsier is what youre telling me?
You have a job, it is to check out customers, one of the parts of that job is to take payment from customers in any form that the corporate office states you should. Yes, people should be nice to you, yes there is abuse in the coupons of the world thats why a lot of online ones are searilized. Yes it takes time to check out customers its what youre paid to be there to do. You however are not paid to be there to argue, be rude, look down on customers trying to save every penny they can, call a manager for every copon, or to act as loss prevention.
You do have a couple valid points but what people are here talking about are the extremes that do occour. Like being told they cant use a legitimate coupon in a legitimate circumstance. In the end cashiers who make the experience horrible do only one thing….
They cause customers to go spend their money and manufacturers money elsewhere. Make no mistake of it, if you dump on enough customers over coupons you will cost your company money and in this day and age is that a good idea? Just smile and take that coupon like you would any other type of payment, cash, check, money order, credit, debit/atm, food stamps, gift cards and yes coupons. They are all forms of payment your employer wants you to take, I doubt they say in writing anywhere “make the customer suffer for using payment types xyz because we dont like those types of dollars..”
@ the super target cashier:
i think most of us here would be right behind you on your annoyance with the customers who throw a handful of coupons at you or try to use expired or copied coupons. those people are bad for all of us! if no one was committing coupon fraud, cashiers wouldn’t have to scrutinize coupons to make sure they aren’t fake and coupon users wouldn’t have to dread using them at certain stores! and i definitely understand that if you are taking a bunch of fake coupons or coupons for items the customer hasn’t purchased, that may catch up with you and have consequences later.
i think for most of us, the frustration lies in being treated poorly when using coupons properly. i do a lot of work to get my coupons organized and i triple check my products to make sure i’ve gotten the correct one for the coupon. the other frustration is in knowing what appropriate coupon usage is at a particular store and having a cashier not let you use a coupon after all the work. that’s not always the cashier’s fault. sometimes it’s poor training or just incorrect information. and if a store is having a problem with coupon fraud and has to crack down on internet coupon usage, i’ll be mad, but not at the cashier. . . at those coupon copying jerks who mess up a good thing!
so hopefully we can meet in the middle and above all, be kind to one another through the process.
All in one day bad day with coupons, but was hard nose to use my coupons.
First was target where cashier was rude and didn’t know the rules on excepting coupons. I had her manager come over to explain the amount you can use, which I was presenting only 3 of ea. item. She said they like to except a family size of coupons for sale. The biggest problem the attitude of the cashier, which I did tell the manager. After the sale she took the cashier to the side and explained the policy.
Then next trip to Wal-Mart, even a worse experience. No body there knows the policy even the customer service person on the phone. I did get my stuff before I called the customer service manager and asked him what the policy read, he said 1 coupon per item. I told him he needs to tell his people what it is along with the store manager and staff. I was supposed to get a call from corporate but I have had no calls. NOW i carry my policies along with my coupons.
This is the best way to get around annoying checkers at Target who don’t know the coupon policy: shop just before closing and go to check out 1-2 minutes before 10 pm and make sure you get a teenager. I guarantee, they will force every coupon that beeps because they just want to get out of there!
Break my back for you
My dearest Michelle. Please realize that YOU are a part of the problem, not a part of the solution. I give excellent customer service the entire time I am at work, so even if you come up right at closing or not you will still have my full attention to assist you as a guest at Target. I am sorry to hear when ever anyone has a poor experience shopping or at check-out, but I will not apolize for something I did not do. I do like my job & a huge part of it is to assist all guests, from knowing where items on the sales floor are located to even loading your car if you need help. And a part of being a good cashier is to be friendly to all guests, and I do have many many guests return time and time again to my line cause they like me or something that I do to make their experience better.
That is what I do. But now I have to examine all coupons to see if they are legit before I can take them, thanks to a few sour grapes like you Michelle. Please do not try passing bad or expired coupons coupons. Why? You are ….. I am not going to say it, but you have to see yourself in the mirror every day.
Have a good day, cause you could use a good day out there.
Take care. And I would still bend over backwards to assist even you.
Ha Ha! =) I agree with Michelle wholeheartedly! It’s not that any of my coupons are expired or copied or anything that they are not supposed to be. Actually most of them are from the Target website directly, BUT the reason I seek out the bored looking teenager who doesn’t look like they are going to give me a hard time, is so I’m not given a hard time! I shouldn’t have to seek out a cashier who isn’t going to scruitize my Target coupons, argue that I can’t get an item free even though the coupon says “buy one get one free”, or a myriad of other objections I have come across lately. My goal is to put my items on the conveyor belt, hand over my legitimate coupons in the order that the items are going through (See how considerite I am for my beloved teen cashiers?) then pay for my purchase! All without having to call a manager over! That is Target heaven for me. And it usually only occurs at 9:55pm.
Michelle, I went to Target last night and it so happened that it was closing time… I went to the register to try that Glade Candle deal and they told me that they couldn’t accept more than three of those coupons ($2/1 and B1G1 Glade Refill) in a single transaction. Had I remembered about this coupon policy, maybe I wouldn’t have such a problem…
I’m going back today and I’m taking my policy printout with me…wish me luck!!!
Target is my favorite store, but I have had issues with using coupons also. I had an issue with the promotion for Buy 5 Kellogg’s items and receive a $5 Target Gift card. I also used a $1/3. They said I only bought 3 because the other 2 said “Sunshine” not Kellogg’s. Promotional signs were on every item I picked up. Another lady came over (manager?) and argued with me, but finally took $5 off instead of giving me the gift card. I told her the promo ran till March 10 & I was sure a lot of people would be having the same issue. She said she was going to take the signs down because it was too much trouble! When I got home & shared this with my husband, he saw on the side of the box that Sunshine is owned by Kelloggs! I LOVE Target, but I seem to have issues with some of their promotions; anybody else?
Issues we have with guest that use coupons is: some customers have copied coupons that are not real. Some customers have the wrong product. Some customers like to use regular coupons for trial and travel size products, which they cannot. Then get mad! Some customers do not read what the coupon states on the coupon. Some just don’t care! Some people that are not using coupons correctly, make it hard for customers that are using them for the right reason.
Thank you, Thank you! Sometimes it’s frustrating when you know the store’s coupon policy better than the cashiers. I’m printing it out so I can hand it to them with a smile. :)
When a copoun says “manufacturer coupon” but displays the Target logo, can it be used in other stores besides Target? I’ve used them at Wal-Mart and sometimes they give me a hard time.
Also, when the coupon needs to be reduced, do I politely inform them to reduce it? For example, a $1 coupon is reduced to 99 cents to cover the item. I didn’t know how to contest the “you can’t use this coupon because it would be more than free” response.
I went to target to purchase Airwick i-motion kit. i had one manufacturer’s coupon and one target web coupon. All the little managers said that i cannot use both because both coupon says “limit one per purchase”. Is this in the target policy? I tried to explain them but they think it will come out to free so they dont want to give it. Any suggestions?
policy says” one store and one manu cpn unless either coupon prohibits it. My both cpns says only one coupon is redeemable per transaction.
I have been a fan of Target for years and have never had issues with using Qs until just recently. Not all stores are the same… or rather the cashiers are not all poorly trained/informed. During the last several weeks I have had issues with using Qs at the Fields Ertel, Mason, OH store.
The 1st time the gentleman insisted he must ring up each of my 9 solar lights in a diff. transaction. He became extremely flustered during the whole process. I however was amused and struggled not to laugh.
The 2nd time I was less amused but I had my items and coupons all prepared for mult. trans.
The 3rd time I became annoyed… I had everything prepared for the mult. trans. The cashier rang the 1st separately but then combined the rest of my transactions. In doing so she rang items mult. times, failed to scan Qs anbd failed to scan the bar code for bringing in your own bag. This meant a trip the the CS desk.
Today however… I have made the decision I will NOT shop this particular Target any longer. While the distance is more I will go to any other Target. I had each of my transactions separated with the assoc. Qs. The cashier proceeded to pick up all the Qs and put them in 1 pile. She then rang half of my items and some of my Qs. Then she started scrolling back and forth on her display searching for an item on a Q. She then put all the Qs (both scanned & not) in 1 pile again and said she would have to get a MGR. Having had this very cashier many times and knowing she did not do this in the past… and having run out of time with 10 minutes of scrolling, suspending the trans. scanning the bar code from the trans. etc etc… I decided I had seen enough. I asked she return my coupons. I emptied my shopping bag and left the store. I will NOT return to this store. I will shop Target… just not this one.
ok, got a question. If I print off a coupon from Target.com that has Target’s logo on it but also has Manufacturer coupon at the top, it is still a “stackable” coupon? Or is it considered a Manufacturer coupon?
Unfortunately that would be considered a manufacturer’s coupon and could not be stacked.
I am a cashier at Target and have been scouring this website for practically an hour. In my store I’ve had plenty of nightmares with crazy coupon ladies. The thing is unfortunately most of us aren’t told clearly what the coupon policy is. I for one refused taking coupons that exceeded the value of the item time and time again. I was working there for 4 months before a GSTL finally told me I can reduce the price of a coupon if that happens, and showed me how to do it. Gee, that would’ve been nice to include in training, huh? So obviously training leaves something to be desired, so please don’t get nasty with some cashiers because we won’t take your coupon. I feel bad but the fact of the matter is I didn’t know, and I asked several people who also did not know. There are several fraudulent coupons floating around, and I get yelled at, literally, by people trying to use them. Don’t get mad because your cashier gives your coupon a second glance, that is part of our job. I, for one, only “scrutinize” coupons if a) it looks fraudulent (bad printing sometimes) b) the register won’t take it automatically. Sometimes It’s completely harmless, band aid coupons for example never seem to go through automatically even when they are valid, so I have to override it.
I would also like to clarify something, and this is according to my manager. As far as the coupon policy goes, it states:
Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
This means if the item is on SALE for say 95 cents and the coupon is for a $1.00 then we will gladly reduce it. From what I’ve been seeing most Target coupons do this on their own, which has been a lifesaver.
This DOES NOT mean that you can fill your cart up with trial size merchandise that is always priced at 95 cents or less and expect us to adjust the coupon. In that case we will not reduce it.
This is what we do in my store, I have no idea what’s going on in other stores. I, like you guys, wish they would make a clearer coupon policy and actually make sure all cashiers are aware of it.
A few tips:
Would you please cut out those internet coupons? Nothing more annoying then trying cram a bunch of full sheets of paper into the coupon drawer. We can’t send those out like that, so if I can’t get to it the person in the cash office has to go through and cut out YOUR coupons. Now with everything they have to do can you imagine if they have to do that for all the registers? Hey you’re getting great deals, the least you could do is cut out the coupon.
Don’t put coupons or your money on the conveyor belt. First of all, that is so rude. Why can’t you hand me your money/coupons? That is definitely a way to piss off a cashier and the less friendly ones would be more likely to give you a hard time. Second of all, I have seen many coupons and money get sucked into the belt. No, there is no reverse button. There is a little tray I can pull out but it usually only catches loose change. Paper items like coupons are pretty much lost. I have never had a complaint since I started working there but the other day a lady actually filled out a complaint card on me b/c I wasn’t smiling. Why wasn’t I smiling? I had my hand out for her coupon and she instead put it on the belt, which was still moving. I had to make a mad grab for it, and scramble to turn off the belt with my other hand. So I ended up losing half of my fingernail and had long red and painful scratches on my hand from digging out her coupon. Yet she complained I didn’t smile at her when I handed her the receipt.
Stop trying to use expired coupons. Seriously, it’s not cool.
I would have been more receptive to your post if you hadn’t started it out by calling us “crazy coupon ladies”. We would be crazy if we paid more than we needed to in these tough economic times.
I didn’t mean everyone who uses coupons is a crazy coupon lady, I said I’ve had my experience with some. Meaning people who start screaming at me just because I take a second look at their coupon if the machine doesn’t automatically take it. Or the women arguing with me and calling me names because her coupons expired the day before. Then of course the people will fraudulent coupons they obviously made in photoshop. By no means am I saying you guys are crazy, I use coupons myself, and I stack coupons at Target. I’m sorry if it came across this way. I’m just saying that employees may be skeptical or more on guard because we’ve dealt with these types of people. So don’t jump down our throats for just doing our job. I can’t speak for everyone working at Target out there, lord knows there are some idiots running the registers.
One other thing..unless a coupon says “excludes trail size”, reducing the coupon to cover a trial size item is EXACTLY what you are supposed to do. I hope it doesn’t take 4 months for someone to clarify that one for you.
Okay maybe you need to re-read what I wrote previously.
This is what we do in my store, I have no idea what’s going on in other stores. I, like you guys, wish they would make a clearer coupon policy and actually make sure all cashiers are aware of it.
I used to change it if it didn’t say exclude trial size but I was taken aside by my manager and told that this was not the case. Like I said, who knows how other stores interpret this and they need to make it clearer. Maybe you’re right, maybe you’re not. That doesn’t change the fact that this is how it is done at my store.
If you are purchasing a reasonable amount, yes.
However, Target does reserve the right to limit quantites on any items sold…coupon or no coupon (this is separate from the coupon policy).
I have had people literally come through my line with 30 trial-size shampoos, try to use a coupon on each one, and expect to get $30 worth of merchandise for free. What’s even worse, sometimes when these people do manage to get through with naive cashiers, they will attempt to return all of this merchandise later in the week. Since the manufacturer’s coupons don’t always attach to the items on the receipt, the register will let them return the items and get $30 back, if the Guest Service worker doesn’t catch it.
There’s a line between smart shopping w/ coupons and plain old coupon abuse, so cashiers are allowed to use some common sense in these cases.
So Matt, if I have 30 coupons for $1.00 off any size item and you have a trial size thats $.99 your saying its up to your discretion to choose not to sell this? That sounds contrary to your corporate policy. In addition the action of limiting purchase quantity doesnt make cents. If you limit my purchase quantity per transaction I can just come back later and get more, over and over again. Unless you want to ban me from the store? The action of me coming back and doing single item purchases over and over drives your stores cost per transaction up. A Manuf Coupon is Cash after processing so there is no reason to make it hard on people using them if it brings them to your store. A Tarrget coupon is a coupon mangement has deemed to be an acceptable loss/cost to bring customers in, are you in the position to overrule Senior corporate management? I know that handling multiple payment types can be a hassle (yes a coupon si a form of payment) but in the end running foff couponers isnt good for Target as a whole so why not embrace the ones who are not trying to rip you off with return scams.
wow you sound pretty demanding of what you would like for people to do.
from what i had just read you certainly do not sound like a nice cashier at all.
very demanding and putting down couponers.
I have a new one for you all. Today I was told that I could not more than one coupon from the same manufacturer on one visit. That meant that, as an example, when I tried to purchase three boxes of Keebler brand cookies with two coupons (one coupon was for one box, the other required that I buy two boxes), the cashier explained to me that I could only use one Keebler coupon today.
(It’s a good thing she didn’t know that Keebler is now owned by Kellogg’s or that would have been another coupon she would have refused!)
Finally, after tying up the till for 10 minutes to the chagrin of other customers (Sorry!) the manager okayed my use of multiple coupons for products from the same manufacturer. (I was not stacking, nor do I ever cheat; I always produce one coupon for the products I am buying under the terms of the coupon.)
She told me this was a one time approval. Needless to say I have sent an e-mail to Minnesota and then have come here to share the news.
Oh wow, yeah, they were definitely in the wrong there. If you were buying three boxes with a $1/1 coupon and a $1/2 coupon, that’s one coupon per item and should have gone through without any problems whatsoever!
Well… I went to Target in Cincinnati today and had a great time. I had 20Q for $1.00 Shampoo…Herbal Essence….and the coupon said ANY size..so I bought 20 trial sizes that were .95 cents. The cashier had no problem ringing up all 20 of them…and gave me full credit of 1.00 off…so I ended up with .05 overage( I’m guessing she didnt’ feel like fixing them instead just kept hitting ok). I did have a cart full of clothes and other stuff. But she was very nice…and well I love freebies :)
A few weeks back I went to a Target out of state while on vacation. I got the Shout deal for 22c/ bottle. The cashier was amazed by my (cheap!) total and said what a great deal it was. I told her about my ‘deal sites’ and gave her the web addresses of your site and another one (only two i could remember on the spot)! btw…she wrote them down on some receipt tape and said she’d have to check them out!