I know one of the biggest complaints I hear over and over about Rite Aid is that you’re having issues with Internet printable coupons. Reader Heather took matters into her own hands and contacted Rite Aid customer service.
They were kind enough to send her a copy of the official Rite Aid corporate coupon policy (PDF), which she in turn sent to me so that I could share it with all of you!
You’ll want to read the document in full, but I’ve picked out the most important parts to post here.
Rite Aid accepts four types of coupon:
1. Those generated by the manufacturer and found in newspapers and magazines
2. Manufacturer’s coupons found in Rite Aid circulars
3. Rite Aid store coupons, also known as “valuable coupons,” that are also found in Rite Aid circulars
4. Internet or print at home coupons
Limits on usage:
Standard Coupons (Non-Internet) — Only one manufacturer’s coupon is accepted for each product, unless coupled with a manufacturer’s or valuable coupon found in a Rite Aid circular.
Rite Aid reserves the right to deny redemption for coupons that exhibit signs of misrepresentation, including, but not limited to: “gang cut” (coupons presented in bulk that appear to have been cut by machine — a form of coupon fraud), similar cuts and tears, or sequential number patterns. Coupons may not be reproduced, photocopied, trimmed, or altered in any way by the customer or Rite Aid associate.
Internet Coupons — The following limitations apply:
- Only one Internet coupon is accepted for each item unless coupled with a manufacturer’s or valuable coupon found in a Rite Aid circular
- $5 limit on each Front End Internet coupon
- $25 limit on Pharmacy Internet coupons (Rite Aid Prescription transfer offers, Competitor prescription transfer offers, etchttps://dealseekingmom.com/)
- Internet coupons must have a valid barcode that scans successfully into the register
- Manual entry it not permitted for Internet coupons that do not scan
So basically, yes, you can use Internet printable coupons, no limit, as long as they scan! I recommend printing this document and keeping it your coupon binder if you shop Rite Aid.
I know many of you have also had questions regarding the policy for using BOGO coupons in conjunction with a BOGO sale, a matter that’s not directly addressed in the document attached above. Reader Kelly took the time to email them, and here’s the response she received.
Thank you for taking the time to contact us. Our policy states that customers can use a BOGO coupon during a BOGO sale. You do not have to buy an extra item just to use this type of coupon.
So, you can use one BOGO coupon with a BOGO sale, therefore getting 2 items free. The register will automatically calculate any sales tax due on a zero sales transaction.
I’m printing it right now. Depending upon her mood, the lady at the one on the corner gives me crap about the ones I’ve printed off. I’ll show her this the next time. Thanks!
Thankfully, I have two very good Rite Aids nearby. I can attest to the coupon policy signage being out of date and confusing. One store has a big blue coupon policy sign that states 1 IP, not to exceed $5, per item whereas the other store states 1 IP per purchase. Strange as the signs look exactly the same except for those few words!!
I haven’t had a problem yet but often cashiers (even at my fav. store) are uninformed so I appreciate the official policy regarding BOGO, IPs, etc!!
Ty ty ty tytytytytytyty for getting me the riteaid and the target Q policies. I had just sent an email asking for them both. And was waiting my local Target depends on the day of the week
After contacting CS I was told you can combine a BOGO coupon with a BOGO sale. I am in the process of trying to get my money back from last week when I was charged for 2 when buying 9. We will see!
Kelly, would you mind forwarding me the response you received? Thanks!
kelly (rite aid employee) – You said, “Also Rite Aid coupons that come out of the circular are manufacturers coupons, so most rite aids do not allow customers to use a rite aid manufacturers coupon with a manufacturers coupon out of the newspaper or online.”
So what about the statement in the policy that says, “Only one internet coupon is accepted for each item, unless coupled with a manufacturer’s or valuable coupon found in a Rite Aid circular?”
Wow! Thanks for the post, however I just got off the phone with RA corporate and they will no longer send out the document as they are updating it. I also was told last week I could not use a BOGO Q for an item that was BOGO by someone else at corporate and now am receiving a gift card for what would have equalled my good deal. If you have a store that is giving you trouble, I encourage you to call in and have a supervisor contact that store to give them the correct policy. Happy Couponing!
Kelly (with BOGO Q)
I received another email from customer service telling me to go to my store and get a refund for the Cover Girl make-up from last weeks BOGO sale. Since it was a manager who told me the incorrect info, I decided to call customer service instead. The lady I talked to again confirmed that you can use a BOGO coupon with a BOGO sale and get 2 free items.
She was forwarding my circumstance to a regional manager to hopefully get everyone on the same page. I still do not know if I will be refunded the $ I spent, but it is looking favorable.
OK- I read through all the posts. And I’ve read through the policy several times and I didn’t see an answer to my question.
Regarding this statement, “Only one internet coupon is accepted for each item, unless coupled with a manufacturer’s or valuable coupon found in a Rite Aid circular?” – Are the internet printed Rite Aid coupons (from the videos that say “mfr coupon”) the same as the “mfr coupon found in a Rite Aid circular” they refer to in the policy?
Anyone??? I had 2 manager make me mad this week using terms like “policy” and “not legal”. COME ON – they’re flippin’ coupons! Just try to scan it and if it beeps don’t take it. One store really made me feel like a criminal. It was embarassing!
I’m going to call Cust. Serv. tomorrow if I have time.
Julie, if you look at the Rite Aid coupons that are in the ads and from the videos, you’ll notice that the barcode number have an RC in front of them. This indicates that it is in fact a store coupon. They do say manufacturer coupon on the, but the barcode indicates otherwise. You can definitely stack them with a manufacturer coupon.
Thanks for the quick response, Tara! After much thought (arg!) in the middle of the night (up with the baby) I’m so calling cust. serv. today!
I also just noticed that the $5 off $20 coupon from watching ALL the videos says “mfr. coupon”, too. Try and use that one somewhere else – ha! (sorry, I’m becoming a little bitter or maybe it’s the PMS)
I went RA yesterday to get some good deals but end up with zero item as my Rite Aid video manufacturare coupan can not combined with manufacturare coupan. Can anybody please tell how to handle this situation? is there any RA policy which says Rite Aid video manufacturare coupan can be combined with manuf..coupan.
I just got off the phone with Reagan at Rite Aid corp. customer service. She told me that you absolutely CAN use the video coupons along with a regular mfr. coupon and that the stores were WRONG. I am expecting a call from a member of upper management as I also had an issue with the way I was treated by the manager. I’ll post what they say. newMom I recommend you make that call, too. The girl I spoke to was very professional, understanding, and helpful. 1-800-748-3243
thanks a lot for the reply Julie. I will definetly going to call them today.
I just went into Rite-Aid today to do the diaper deal and they told me that I could only use one internet coupon. She showed me a memo/email sent out to stores that stated that only one printed coupon could be used per transaction… Has anyone else had this problem?
Can you get the Rite Aid rebate for items when you pay with a gift card?
Yes, Lara, the payment method should not matter.
Sorry, Michelle. Did you happen to see the date on the memo? I think that one was sent before the current policy listed here was implemented.
This pdf is NOT the policy! It should never have been sent by CS. This is an inernal email telling employees what to do, that’s why it mentions disciplinary action and what to do with the coupons. The actual policy will be a neatly typed page that looks like it could be on signage in the stores, and specifically says Coupon Acceptance at the top with the Rite Aid logo. The pdf you have posted is an email. I would suggest taking it off and posting the updated policy as soon as you can get a copy from a manager. It came out at the end of September. I’ve seen it on other sites, but not as a pdf.
I have a copy of the current policy. It was mailed to me by customer service last week. I would be happy to scan it and email it so it can be posted on here.
i have had many problems with my rite aid using coupons…the managers don’t even know what they can take. i have called the corp office 2X in 2 months. the same manager has called me and wants to go over the coupon policy with me, but she is the one who doesn’t even know what they can take! the cashiers always tell me i’m wrong. one time the district manager was there and told them that my coupons were fine to take (after he read the policy himself). i love shopping at rite aid, if i get my fair deal!
You probably a fuckin indian immigrant who cant afford shitt n rip off our country. If a cashier tell you your wrong you probably pay more in coupons than money, you broke piece of shitt I hate ppl like you with a passion. I wish you would get a job and work behind the counter while some wannabe american rip you off with coupons. its nothing fair about being cheap.