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Survey: Share Your Experiences Using Coupons At Walmart

by Tara Kuczykowski on August 3, 2010 · 38 comments

Walmart Weekly Deals and Coupon Matchups
I get dozens, sometimes even hundreds, of emails and comments each week about coupon issues at Walmart. I know this is a pain point for many of you, so I have some great news.

Walmart is listening and striving to improve their coupon procedures and policies, and now they're asking for your help. Please take this quick survey on using coupons at Walmart to share your experiences!

Your input will help them make informed decisions as they update the policy to reflect changing consumer behaviors. Take the survey now!

{ 38 comments… read them below or add one }

1 Amber August 3, 2010 at 6:03 pm

Thank God! I definitely had a few choice words for them. My local walmart is so bad with coupons that Ive taken my business elsewhere...

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2 Dawn August 3, 2010 at 6:09 pm

Honestly, Walmart doesn't care. They make boatloads of money. People can threaten to shop elsewhere, but as long as Walmart continues to have low prices, people all over the world WILL shop there. And they'll have no reason to listen to us couponing folks who'd like to save a few more dollars.

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3 Tara Kuczykowski August 3, 2010 at 6:12 pm

I really think that Walmart is making an honest attempt here. They've taken notice of the fact that while coupon use is increasing on average, their share of coupons being used is decreasing. So let's give them some information to work with!

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4 Kristi G. August 3, 2010 at 8:41 pm

I was pleasantly surprised to see that they are reviewing their policy, since I was told (at my local store) that Walmart (company wide) would not take them anymore. I am still waiting to hear from the email I sent to corporate. Sometimes stores "go rogue" and do things their own way. :)

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5 belle August 3, 2010 at 6:22 pm

I took the survey; hope something good comes from it. I'm a big CVS shopper now because of the problems I've had redeeming coupons at Walmart.

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6 Jill August 3, 2010 at 6:25 pm

I live in Council Bluffs, Iowa and have NEVER had an issue using coupons at our Wal-Mart. I use at least 2 every time I go, sometimes I use 10 or more. I also have never had an issue with price matching. I always try to go for the old ladies because their super nice to me with my coupons and ads even if they are slow. I guess I have been pretty lucky (although now that I say that I will probably have a problem next time)!

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7 Kelly August 3, 2010 at 7:07 pm

Well, I honestly think they need to have a TRAINING session with their cashiers on coupons. Last night, I went there and for the umpteenth time, each and every cashier DOES NOT know what to do with coupons and overage. They do NOT ever get it completely right. I have run into some really GOOD managers but, I think they must have a high turnover rate there or too many cashiers........they are unable to train them effectively. It does seem to me that the younger generation doesn't seem to care as much. I try to be NICE and patient with them but, feel horrible for the customers behind me as I train them in what to do.......then, they don't listen to me and have to call on a manager to do it FOR THEM. Why won't the managers SHOW them?? It does NO good to DO IT FOR THEM. SHOW THEM.

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8 valerie February 8, 2012 at 7:46 pm

im a walmart cashier and i take offense to your comment. they train us very well, we have to do many classes in the back on the computer before we can even jump on the registers, some cashiers are ignorant, but i take any coupons for people but i guess thats changing since our boss said if a coupon dont scan through anymore we cant type them in, or take them, have you heard this anywhere?

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9 sheri August 3, 2010 at 7:07 pm

I find it easier to use them at Walmart than Target. Target is aweful! Too bad they are not trying to improve. HA HA

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10 Jennifer August 3, 2010 at 9:05 pm

I think I've had more trouble at target also.

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11 Jennifer @ My Frugal Coupon Adventures August 3, 2010 at 7:18 pm

Wow that was a short survey, haha. I hope that they do listen to our opinions and experiences!

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12 Lorri August 3, 2010 at 7:51 pm

My main complaint with my Walmart is they will not adjust for coupon overages. In most instances, I take my business elsewhere.

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13 Maria S. August 3, 2010 at 8:12 pm

They won't adjust coupons for me either, they just refuse any coupon that is even just one penny higher value than the item, even though my oop is super high and I only have a couple of coupons.
The register seems to prompt the cashier to check the item price when they scan a coupon that is a higher value, that's when the coupons are DENIED.
Buuuut, it's "ok" that everytime I shop there is at least one item i am overcharged on.
I just don't shop there much anymore because I hate the long lines, the junky attitude in the area I'm stuck in, the trash in the parking lot, chaotic shopping enviornment, etc. I pretty much only go there now for the Chuck E Cheese string cheese that is the only one my child will eat right now, and the coupon for 12 free tokens on the package which basically pays for the cheese when redeemed.

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14 Anne August 3, 2010 at 8:00 pm

Took the survey and explained what happen in a recent incident. Thank you!

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15 Kayla August 3, 2010 at 8:12 pm

Walmarts in my area will not take internet coupons at all. Newspaper coupons are fine though. I called customer service after walking out on an entire order and they called the store. I got a call from the manager who said she would allow me (no one else) to use internet coupons and would give the cashiers my name so I wouldnt have to call a manager to do it. I haven't tried using internet coupons there since, so I don't know if it would work. Althought I doubt that every cashier would remember and I would probably still have to call a manager. I told the manager that I wasn't really happy with her solution because it would waste everyone's time (mine, the cashiers and the people in line behind me) and I wasn't really interested in being hated by them everytime I went to the store. I do very little shopping at Walmart now. I only buy what I can't find cheaper anywhere else.

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16 Chris ODonald August 3, 2010 at 8:23 pm

OMG that felt good! I sure hope they read our surveys. I tried to be keep feelings out mine and stay only factual, but it was HARD! I do not shop at Walmart anymore and thankfully I live in a big city so there are plenty of other business more than happy to take my coupons and my money. :)

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17 Kristi G. August 3, 2010 at 8:37 pm

Funny, I just posted about the Walmart policy on another site today. I was told by a manager at my local walmart that NO Walmarts will accept coupons from the internet. She said it is a company wide policy. This was last week, so I checked to see if they had changed their coupon policy on line (they hadn't). I emailed corporate and told them what I thought. My Target, on the other hand, is awesome!!

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18 Kelli August 3, 2010 at 8:44 pm

I have never had a problem at walmart. They have taken all my coupons including internet. They even have allowed me overages without readjusting the coupon, which saves an extra penny or two off my purchase.
Maybe I'm just lucky or the cashiers are just to lazy to care about arguing about coupons.

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19 judy workman August 3, 2010 at 9:47 pm

Smart idea. I took the survey but honestly I don't think I would ever go back in there for food shopping. Do vary little shopping for other things either. I don't shop target because of everything I read here. I have good luck at Kroger and Meijer. I hope it will change and help others who shop there.

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20 Joy August 3, 2010 at 10:13 pm

Honestly, I have never had a problem using Qs at my local Walmarts (one a regular and one a Supercenter), including Internet Qs. Actually, sometimes the self-checkouts won't scan Qs and I have to call over a manager to help. But for the most part I never had major issues. But then again I'm not buying stockpiles nor do I use my Qs on travel items. ;) I think that in itself saves a lot of hassle.

As far as overage, I don't think I have ever had a Q that exceeded the price of something at Walmart. The Q was either for exact amount or less. I don't know if anyone has noticed, but a lot of stores no longer allow overages any more anyway. I'm just happy when I can get something for free or for mere pennies.

I have not really used Qs at Walmart in about two weeks though so not sure if policy has changed or not about Internet ones. Wasn't an issue two weeks ago though. I don't use my food Qs very much at Walmart that are less than $1 either 'cuz they don't double them. I save those for grocery store that doubles. Also, I tend to shop at Target more, even though couponing is getting harder to do there thanks to hoarders and fraudulent Qs. ;)

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21 Carol August 3, 2010 at 10:51 pm

I left my goods on the checkout at the closest Walmart once b/c they would not accept $1 Q for .99 items, but I tried them again about a year ago and it's been a breeze ever since. Wish they had a Super W b/c all the food you profile are NOT available at my Walmart.
But Target..............they either look at a coupon like it's counterfeit money or have major problems with multiple coupons, overage....
When I stood firm, showed them my T policy and asked that they check their T policy for confirmation, I had to stand in line for 10-15 min. taking glares from customers (like I was being difficult), then they would not accept the policy and threatened to call the police! Really?! intimidation tactics....

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22 Jane August 3, 2010 at 11:07 pm

My expereince at the Walmart, Fountain Square in Waukegan IL was horrible. The cashier made me feel like I was illegalling using the internet coupons. They would not take them even though I only had one coupon. The others were from the newspaper inserts. I called and spoke to the manager and she said that it was corporate wide that they are no longer accepting internet coupons. This is unacceptable since this is not corporate wide. My usual walmart in Gurnee, IL doesn't cause any problems with the coupons I use. I do not shop at Walmart as often as I used to. It's really frustrating. At least I know I'm not alone.

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23 Jonisa August 3, 2010 at 11:22 pm

I think the only real problem I have while using coupons is the people behind me in line! They get extremely frustrated and I invite them to go ahead of me. I mean, when I go shopping it's usually just once a week so I have a rather large order. I've had a problem at Wal-Mart maybe once because the product I had was a penny below the coupon value, but I just went to customer service and the problem was solved. It does also seem quite often that cashiers get a little "jealous", I guess you could say, that my total quite often goes from well over $100.00 to well under $20.00. All in all, I've had great experiences using internet or newspaper coupons! :)

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24 Josh August 3, 2010 at 11:36 pm

I've actually had more problems using coupons at Target than at Walmart.

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25 Anita August 4, 2010 at 12:16 am

Thank you for the link, Tara. I really do appreciate the opportunity to give Walmart some feedback. My main problem is that i always have some coupons that don't deduct from my bill. The cashier often just hits cancel instead of taking whatever action he/she is supposed to take. Walmart keeps my coupon and they get manufacturer reimbursement for money they didn't give up in the first place. Seems like a money-maker to me.

I have fewer problems at Target, but i hate my Kroger because they refuse to take internet coupons most of the time and if i get a cashier that WILL take them, they ALWAYS refuse B1G1 internet coupons.

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26 Sharon Cobb August 4, 2010 at 12:59 am

I too hope this survery does some good. I have walked out of Walmart with my items bagged & they refused to take some of my coupons so I just told them to give me all my Q's back & I would go to Kroger & Dollar General whom are very happy to take all my Q's. I did not step a foot in the Walmart store for 8 mos.Everything I picked up from there I can pick up at kroger,dollar general & Kmart.
Walmart does not like to take coupons for a travel size item .97 with a Mfg. Q for 1.00 off at all & if u r not careful watching them they will set it with the other Q's acting like it scan & deducted u'r 1.00 & it did not. I caught them so many times not scanning my Q's. I noticed it on a receipt when I gone home call the manager & sure enough the lady round them all together & put in her drawer. Yes I got my money back!
Walmart really does need to get in the 21ST century computer on line coupons are here to stay. But their customers are not.
What do they do about the people who get their coupons on their cell phone & u just show the cashier. i would like to know how that works.

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27 Ross August 4, 2010 at 2:25 am

I must be the lucky one here. My local Walmart is the BOMB! They also accept doublers and ANY coupons from competitors. They have assigned two lines just for couponers. These lines have a sign that says "coupon specialist"

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28 kim August 4, 2010 at 2:58 am

I no longer shop at Walmart. It's not worth the time,embarassment and frustration everytime I went there. Hopefully things will change for others stil willing to try. Regardless of what happens I still plan to give my business to another store that welcomes my coupons and myself as a customer and not as a bother.

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29 Nicole August 4, 2010 at 4:43 am

@Ross - WHERE do you live??? I would love to go into a Walmart and see special lines just for couponers!

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30 Donna August 4, 2010 at 8:59 am

Took the survey and described my most recent experience using coupons at Wal-Mart. Our local Wal-Mart has an "I don't have time to mess with this" attitude about customers who use several coupons in one transaction.I've found that our local Walgreen's is much friendlier about accepting coupons and now do much of my health and beauty/household goods shopping there.

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31 sarah August 4, 2010 at 1:58 pm

I actually don't have issue with Walmart's coupon policy...just there manager's lack of following it...and there complete ignorance of coupon usage.

My walmart is a good one...the other's around here suck....and there is one I will never return to.

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32 Kristy August 4, 2010 at 2:22 pm

I took the survey and am so happy that they are interested in our feedback. I described the last time I went and the problems I had. I have not been back since!

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33 Marianne August 4, 2010 at 4:19 pm

Thanks for the link to the survey, I have to agree that Walmart makes so much money they could care less what customers think of them.
My most memorable experience was when I had about 20 q's and the cashier did not want to take the time to scan them, he told me to take them to customer service to get my money back. When I went to customer service to get it fixed the gal helping me said to the manager "who is working the first lane?" the manager said "Larry" and they both said "ah that is why they were not scanned" The manager said she would talk to him.
2nd memorable was when the cashier could not get any of them to scan she told me "I must have pushed the wrong button when I was paying for my groceries" seriously all you do is swipe your credit card-there are no buttons to push... She was dead serious.
I no longer shop there unless I am desperate...

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34 Sharla August 4, 2010 at 7:44 pm

Our Wal-Mart Supercenter is the greatest. They take all of my coupons without a blink and they give me overages, the coupons do not adjust down to the price of the item. They also price match all other stores in town and even without my asking.

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35 Peggy August 6, 2010 at 2:05 pm

I don't have a problem with the Walmart itself, just a couple cashiers. I look for them and avoid them. Other cashiers take my Qs w/ no problem. But I generally use the bulk of my coupons at Dillons (owned by Kroger) or Walgreens. I have never had a problem with either of these places. Usually the cashiers at my Dillon's store want to know about DSM and other ways that I get coupons. The people in line also ask questions when they overhear our conversation. Overall, couponing is a great experience in stores. Like I said I have run into a couple "bad" cashiers but I don't let them persuade me from getting a good bargain with a sale and a coupon. Tara, we should start coupon clubs, like a book club, in someone's home. It could be whenever it was needed, once a week, etc. I go to a small university and I'm thinking about starting this. Maybe posting flyers around campus. Word would spread fast between professors, staff, and their families, also the kids could get involved, as well as their parents. Not everyone can afford to buy the local paper anymore and not everyone has a computer to print. Our campus just started charging us to print. If you're a couponer then you're a good organizer so why not take it to the grassroots level? Store managers or district managers could be invited to speak to issues about couponing and employee training. We don't live far from Bentonville (Walmart HQ) so it may be a possibility they would come and speak. I know, I know....there are lots of reasons it might not work...but you don't know until you try. And what can the companies say to an invite to speak to their consumers...except NO...and boy wouldn't local media love to pick up that story!!!

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36 Linda August 12, 2010 at 10:27 am

I noticed this survey is from survey monkey. Is this really from Walmart. I took the survey and have been slammed with emails from places offering me free coupons for everywhere but they are not legit. I know nothing else I have done to have triggered these/

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37 Tara Kuczykowski August 12, 2010 at 11:11 am

Linda, I appreciate your concern. The survey is definitely legitimate. I work closely with Walmart as part of their Walmart Moms program (formerly Elevenmoms), and they gave us this survey to help gather feedback for them. I just checked the survey and it doesn't request any personal information whatsoever, so it sounds like the spam you're receiving is coming from somewhere else.

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38 Teknerd July 10, 2011 at 9:33 pm

This is about my experience when a customer in front of me used coupons. I went in got about 150 bucks worth of stuff, a lot of it their great value product. I hardly ever use coupons maybe one or two a month. Well there were three carts in front of me and I waited in line for about 15 min or so( always a long wait). The cart in front of me was finished up. Mind you I had already put my stuff on the counter. Well just as the lady is about to pay she pulls out a HUGE WAD of coupons. I swear she must have had a coupon for EVERY item in her cart. I sighed and figured well, at least the cashier will scan them quickly. WRONG. The cashier began to point out, read and argue over EVERY SINGLE COUPON. I waited another 15 min and then found a manager and asked to please have someone ring me up I had been waiting and waiting. Well the manager saw the coupon lady, and the cashier was still going at it with this lady. The manager say ‘well can you pay cash?’ because apparently he empty cashier in front of me had a broken reader. I said ‘no’.. then she said well i cant help you. I said ‘look, I intend to leave this cart here if you cant help me out I have something to do’ The manager said ‘im sorry i cant help you’. I just shook my head (im pretty pissed by now) and said “well ok, i guess you dont want my money that bad” and left my full cart right there in the aisle. I complained and submitted feedback on this incident to Walmart but I have yet to hear back from them. So the moral of the story is you coupon people are CRAZY! Saving money is one thing, but to put customers at so much inconvenience is NOT FAIR! Just shop smart, I always find the cheaper or generic stuff and I end up saving just as much money as if I used coupons.

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