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Walmart Corporate Coupon Policy

by Tara Kuczykowski on June 15, 2008 · 346 comments

This is definitely useful information to be aware of. If you'd like to print it off so you can carry it with you (as I always do!), here's a direct link to the Walmart corporate coupon policy.

Walmart accepts the following types of coupons (see guidelines below):

  • Manufacturer coupons (Cents Off)
  • Free merchandise (or Buy-One-Get-One-Free) coupons
  • Store coupons
  • Pharmacy (Advertising and Promotional) coupons
  • Internet coupons
  • Soft drink container caps

The following are guidelines and limits:

  • Walmart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
  • Coupons should have an expiration date and be presented within the valid dates. Walmart will not accept expired coupons.
  • Internet coupons should be legible and say "Manufacturer Coupon." There should be a valid remit address for the manufacturer and a scannable bar code.
  • Only one coupon per item is permitted.
  • Use of 40 or more coupons per transaction will require approval by Customer Service Manager.

Although it's not explicitly stated here, in my experience, if your total savings are more than 50% off your total purchase price, your transaction will require approval by a Customer Service manager as well.

{ 346 comments… read them below or add one }

1 Bambi August 18, 2010 at 7:52 pm

This is the umpteenth time I have had issues redeeming a coupon at Wal-Mart. Today I had a coupon for a 10 oz bottle of GAIN dishwashing soap - a whopping value of 97 CENTS! The cashier told me they "only accept buy one get one free coupons" and that they "just can't give stuff away for free". I told her to please double check with her manager - the manager came over and said.... get this.... "we do NOT accept MANUFACTURER'S COUPONS because we do NOT get REIMBURSED for them". OMG - Are you SERIOUS? There were people waiting in line behind me so I gave up - not worth 97 cents to piss off a bunch of innocent shoppers - otherwise I would have stood there all night arguing with these knuckleheads!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is store 0849 in Spring, Texas - OP #117 - TR #05217. In case you work @ Wal-Mart you will see the last item on this receipt is MINUS 97 CENTS for the GAIN soap - I will just use the coupon at KROGER! They happily accept ALL my coupons! :o)

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2 Bambi August 18, 2010 at 7:54 pm

forgot to mention this was for a FREE bottle of the dish soap - I'm so flustered!! LOL!!

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3 Amber August 19, 2010 at 6:26 pm

Hi, can someone please clarify something for me? If I have a B1G1 coupon for BIC razors, can I also use a $2 off coupon for BIC razors, since I'm technically buying two BIC razors? Thanks.

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4 vickie June 14, 2011 at 7:58 pm

Some times they will sometimes most the time they except the two dollar coupon off one razor and when you buy not the freeone Other places you can use the buy one get one free coupon and then use two dollars Off razor in two dollars off the other razor Or say you hava store scenario where it's buy one get one free you don't have a coupon you can use two coupons because you have two items and 2 coupons The number of items has to match up with the number of coupons Any more questions feel free to ask. I know quite a bit And their policy says only one coupon per item that's not true they stack coupons with store competitors

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5 Amber August 19, 2010 at 2:26 pm

Hi, can someone please clarify something for me? If I have a B1G1 coupon for BIC razors, can I also use a $2 off coupon for BIC razors, since I'm technically buying two BIC razors? Thanks.

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6 Susie Payton August 30, 2010 at 6:57 am

The B1G1 coupon is for the one you get free. Use the $2 off coupon ofr the one you purchase to get the one free.

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7 Cindy August 19, 2010 at 2:40 pm

Amber, this is what I would do as a cashier or CSM: I would let you use both.

Disclaimer: that's just me.

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8 chelsea August 20, 2010 at 8:51 pm

As of today I will no longer shop at walmart! Not ever! Ill drive a few blocks to albertsons, walgreens, or target, which are all within 10 blocks my the walmart where I live.

A couple weeks back I noticed new signs up at the registers that clearly stated they price match any itentical item AND they take competitor store coupons! I got so excited bc now I didn't have to go place to place.... boy was I disapointed! Also.. In the corp. Policy clearly states they take store coupons. I brought my coupons in and not only did the casier not have a clue how to take coupons at all, she told me the coupons were for a different store.. Um yeah that's bc walmart takes them now lady! I pointed out there is a sign right at her register that says "WE ACCEPT COMPETITORS STORE COUPONS!" she had to get a manager over. He had her price match the items to make them the correct price... then on the last item, she couldn't figure out how to do it, bc the item was 98 cents and coupon was $1 off... the cashier at this point was just as stressed as me at this point, and the now second manager came over very rudely and said "we AREN'T supposed to take these coupons! Oh boy is (john or whatever name she said) going to have fun with this!" she was very rude to the cashier, who by this time (20 mins into the ordeal) I felt sorry for. She was even ruder to me and told me I didn't know the rules....

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9 Teresa Jones January 26, 2011 at 11:44 am

The very same thing happened to me today! It's so frustrating!!! It was clearly stated in the ad, but even the manager wouldn't accept them because there was not an address to mail the Target coupons to. Surely this billion dollar company did their research before printing this policy all over the store!!!

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10 Susie Payton August 23, 2010 at 7:34 pm

Hey Cindy,

You are as typical as a Walmart employee can be. I read through these posts and on July 21, you state "Hey, I'm back! Go to the link shown above. It does say store coupons (new to me)", then you go on to explain in depth why couponers can't use FRAUDULENT coupons. No where on here did any one suggest that they wanted to use fraudulent coupons, and then you explain away something else, check policy, call someone and it is clear to all of us that nothing at all is clear to you about your employers' coupon policy.
Then you agree to one of the posts by proclaiming " Praise God! Someone who finally understands!" OMG ! OMG OMG! No you just didn't (at this point I have gone ghetto on you, my manners have dissipated and surliness has set in) YOU JUST CONTRADICTED EVERYTHING YOU SAID in the posts. Confirming first that Walmart accepts competitors coupon and the refusing to take them Confused? yes you are and so is most of your co-workers.
As a fair and saavy couponer, I nor anyone else that cares about ever using a coupon again would purposely use a Doritoes, Folger or other fraud coupon. We love this frugal lifestyle too much to ruin it. But then there is always that percentage of those that used them when they knew it was wrong and there were a few of my friends that didn't know they were fraud until after I or someone else told them. They have now taken my class and we promise to stay out of Walmart---all 1500 of us. Keep aggravating the coupon queens and see how that works out for ya. All caty and snide remarks are my own because Walmart does not own me.

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11 Pam March 16, 2011 at 1:52 pm

Lmao, the is the funniest thing ive read lately....oh no u didnt that you have gone ghetto

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12 Cindy August 25, 2010 at 3:02 pm

When I speak of fraudulent coupons I am talking about those customers who do try to use them and when you tell them they are fraudulent they say something stupid like "well I got them off the internet"!!! When you explain to them that regardless of where they came from they are still fraudulent and cannot be accepted they act like you're accusing them of making them up. We get all kinds of customers in our stores and all stores are alike in that respect. We have had customers spit on us, hit us, throw things at us cuss at us and all kinds of things that you would not believe. These are things that might never happen in your place of work. We've had people run over us with riding carts, spill gallon sized containers of pancake syrup on the floor and leave it for others to clean up. I've cleaned piss off the floor and and even had to "babysit" an even nastier mess on the floor to keep people from slipping in it. Believe me lady - telling someone their coupon is no good is the easiest thing I'll do during my shift. Go to the policy and read it for yourself. "Store coupon" means a Walmart store coupon (sales paper) not Walgreen's, CVS, etc.

Again - Disclaimer

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13 Starla August 25, 2010 at 6:00 pm

Walmart does not have in-ad coupons. I was sent this by Walmart corporate:

Walmart only accepts coupons for merchandise we sell and only when presented at the time of purchase. Coupons should have an expiration date and be presented within the valid dates. Walmart will not accept expired coupons or double/triple coupons. Internet coupons should be legible and say "Manufacturer Coupon_ and there should be a valid remit address for the manufacturer and scannable bar code. Store Coupons must reflect a specific sale price or original price and must be available to all customers. For 'Free' merchandise coupons, customers will not receive cash back -- the cashier will adjust the value of the coupon to the actual retail of the item at the time of sale. In addition, only one coupon per item is permitted and use of 40 or more coupons per transaction will require approval by a Customer Service Manager.

Store Coupons must reflect a specific sale price or original price and must be available to all customers.

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14 Susie Payton August 30, 2010 at 6:54 am

Cindy,
Why have we have been treated to the pitfalls of being a WM employee? Does what you go through everyday on the job with various customers reflect in any way how you will treat me when it is my turn to check out? Was that explanation your attempt to justify not understanding the coupon policy because you are war torn every single second of your shift? We are NOT discussing the workplace here, nor are we interested. The topic is the "grayness" of the coupon policy and the gross and obvious disregard of any employee being able to understand it. In this post you explain the stores coupon policy means Walmart coupons. Again you fall on your face, there are NO WALMART coupons, in any store, website or ad. So again, the policy is deemed LAME. If you feel so inclined to respond, please stay on topic. ~~~Susan

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15 Cindy August 30, 2010 at 8:44 am

I don't misunderstand the policy and I don't treat all customers the same; I treat each one as an individual. I will politely refuse any coupon that does not meet the policy. You're right - WalMart does not have store coupons but it does state that in their policy. I have been advised not to except any other stores' coupons.

Again - Disclaimer

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16 Cindy August 30, 2010 at 8:46 am

Can I add one more thing? If you have a question CALL the home office and ask them about the policy.

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17 Megan August 30, 2010 at 1:18 pm

I used to work @ walmart, and trust me, most walmarts will take darn near any coupon/voucher/return you can throw @ them. I use a large stack of coupons every 2 weeks when I go shopping, and if they won't scan, the cashier puts them in manually, and it that doesn't work, they override the computer. They are meticulous about putting all of the correct coupons in, and making sure it was taken off of my total. I go to walmart when marsh doesn't accept my formula coupons (often). and do 90+% of my shopping @ walmart b/c they are so cool about coupons and matching other store's prices and such.

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18 Brandy August 30, 2010 at 1:43 pm

Wow Megan, you seem to be one of the lucky ones. I refuse to shop at Walmart, because it is not worth the trouble. I have had problem after problem, and even after contacting the corporate office things still did not change. The managers as well as the associates at the store in my town HATE coupons. They make up thier own policies and play dumb when you ask them why they are not follwoing the corporate policy. I am not saying it is this way at all Walmart stores, however at the store where I live it is terrible. I simply take my business elsewhere, and reccomend that others do the same.

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19 Heidi October 26, 2010 at 11:01 am

No problems with our Walmarts. I always look for a younger cashier. They stare at coupons and reply "what are these?" I explain blah, blah, blah. Then I wait til they hit the total button. "WOW those make a huge difference in your total." I smile and say "YUP, just a few extra dollars to spend on our next vacation. "
Thanks Walmart for making couponing so much fun!

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20 Susie Payton September 4, 2010 at 10:16 pm

Oh no, the Walmart employees are not "playing" dumb. (sometimes when someone says something, you have to think of what they are NOT saying, get it?)

Again, Cindy misses the point of our discussion.

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21 katy September 5, 2010 at 4:47 am

I really don't get coupons. I think i try to stack correctly and always get refused. I had a huggies coupon for a free bag. I did the huggies rewards codes and got my free bag. Then I bought another bag along with it so I could use my 3.50 off 2 bags. They wouldn't let me use both. Actually the computer at walmart scanned both through just fine and she let me at first. but then she freaked out as I was paying and manually took of the 3.50 and said she would have gotten in trouble. ( very unprofessional to accept and then deny for starters) but why can't I use both??

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22 katy September 5, 2010 at 4:47 am

I really don't get coupons. I think i try to stack correctly and always get refused. I had a huggies coupon for a free bag. I did the huggies rewards codes and got my free bag. Then I bought another bag along with it so I could use my 3.50 off 2 bags. They wouldn't let me use both. Actually the computer at walmart scanned both through just fine and she let me at first. but then she freaked out as I was paying and manually took of the 3.50 and said she would have gotten in trouble. ( very unprofessional to accept and then deny for starters) but why can't I use both??

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23 katy September 5, 2010 at 12:47 am

I really don't get coupons. I think i try to stack correctly and always get refused. I had a huggies coupon for a free bag. I did the huggies rewards codes and got my free bag. Then I bought another bag along with it so I could use my 3.50 off 2 bags. They wouldn't let me use both. Actually the computer at walmart scanned both through just fine and she let me at first. but then she freaked out as I was paying and manually took of the 3.50 and said she would have gotten in trouble. ( very unprofessional to accept and then deny for starters) but why can't I use both??

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24 Marita September 6, 2010 at 4:52 pm

Well seeing as how you guys have all been having problems, it sounds like Wal-Mart DID change some of its policies without letting anyone know. They need to alert the media. Otherwise, that's pretty sneaky! SInce Wal-mart has been in the news for so many scandals (Remember when they endorsed a controversial political canidate, how they sold toys from China, and how they pay people overseas just PENNIES a day for their hard work?) then I guess I'll just go there mostly to buy in bulk. Otherwise, its only a very occassional trip to Wal-Mart. Too bad. I was about to make it my new favorite store after reading coupon mom.

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25 Marita September 6, 2010 at 12:52 pm

Well seeing as how you guys have all been having problems, it sounds like Wal-Mart DID change some of its policies without letting anyone know. They need to alert the media. Otherwise, that's pretty sneaky! SInce Wal-mart has been in the news for so many scandals (Remember when they endorsed a controversial political canidate, how they sold toys from China, and how they pay people overseas just PENNIES a day for their hard work?) then I guess I'll just go there mostly to buy in bulk. Otherwise, its only a very occassional trip to Wal-Mart. Too bad. I was about to make it my new favorite store after reading coupon mom.

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26 MaryJ September 6, 2010 at 1:22 pm

Did the Gain Dish Liquid coupon work for anyone? I tried it last night and the cashier said it was not the right item. I stated that the coupon does not have a size restriction. She called the manager over and she read it and said "no" too. I don't normally shop at Walmart because it isn't worth the hassle. Since my family is visiting, I decided to try out a few deals. All the other coupons worked except this one.

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27 Kari C September 6, 2010 at 3:53 pm

They told me no too! :(

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28 Karen September 9, 2010 at 2:40 pm

Walmart rejected my $1.00 off coupon because the price of gain was only $0.97. Is that there policy not to except coupons for more than the amont of the item being purchased? I found the Gain at the NEX for $1.50, so I got the large for only $.50.

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29 Jaime H September 16, 2010 at 1:01 pm

They let me use it, but adjusted the coupon price to the price of the item so there would be no overage...but it was still free!

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30 Susie Payton September 6, 2010 at 10:13 pm

Ridiculous, WM I purchased the larger size. Could you guys have been picking up the .97 size, maybe that's it ! Call corporate next time. I mean, Gain released it !

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31 MaryJ September 6, 2010 at 10:38 pm

My walmart didn't have the larger size....Today I found the 30 oz at Target so I'm pleased . It was only $0.99 after coupon.

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32 Susie Payton September 13, 2010 at 11:30 pm

Every cashier if not CSM should know by now how to adjust the coupon down to .97

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33 TyC September 14, 2010 at 8:18 pm

I used the gain coupon today, the clerk simply stated that she would not be able to give me a dollar off, but could adjust for coupon to .97 cents. That's all I expected, heck after my coupon collecting from friends and family that do not use them, i ended up with six FREE bottles. COOL!!!

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34 Michelle November 10, 2010 at 4:43 pm

TyC and anyone else,
I order coupons off of "thecouponclippers.com" because I buy a large... amount of groceries and it's cheaper than buying bunches of newspapers only to be disappointed when all of the coupons that you really need is not there. This way you can order what you want, and how many you want very inexpensively. This website is great! Even if you are buying a small amount of groceries you'll get all your money back in what you save, I PROMISE!! Just counting the last 3 months alone I have spent $300-350 in all groceries (except fresh meats but including dog food and treats for 2 pitbulls over 60lbs each and a toy chihuahua) and all household items and saved well over $2000 using coupons. This is not just shopping for the month, it's shopping for 6 months or more, buying in bulk.

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35 dawn September 20, 2010 at 9:34 am

I tried to us a Disney video coupon and was refused even though they checked some DO NOT EXCEPT list that they now have and it was not listed on there. It is really dumb of them to start dening coupons from the interent, i walked out with nothing from walmart and went to Target, i am never hasseled there about coupons

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36 Susie Payton September 20, 2010 at 11:48 pm

Family Dollar also has Gain and Walgreens has it this week for .89 (9-19)

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37 arlene September 29, 2010 at 11:24 am

i got the gain for free at walmart but i had to fight for it. they were we can't do that it's for the bigger size and I said no it's not it does not say I have to buy any certain size and i told them to over ride the coupon and make it .97 cents. then a another manger said the same thing and he wanted to talk secretly and i was like what is the problem i don't have all day for you two to figure this out. I WON!!!!

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38 Debbie October 6, 2010 at 5:31 pm

My Wal-Mart on SFL, to be precise - Coral Springs, Florida, said last week that they no longer accept internet coupons! Depending on what cashier I got, I usually always had a hard time using coupons there. So I will take my business to Target and Publix. They have NEVER questioned an internet coupon, and have always been a pleasure to do business with.

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39 christy October 11, 2010 at 11:44 am

well i have a coupon here that's for another store that i'm gonna try to use at WM today. they say that they will match any competitors prices, so we'll see if they hold up to that, or if they're just full of crap. i'll let everyone know how it goes.

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40 Angela October 11, 2010 at 10:05 pm

Does anyone know the policy when the product costs 97 cents and you have $1.00 off coupon?

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41 Susie Payton October 15, 2010 at 8:51 pm

The register should beep when this happens and the screen should say something like: value of coupon? then the cashier hits the override button and you get the item for free.

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42 Danielle Farrelly October 27, 2010 at 12:56 pm

Well, I had a terrible experience at Walmart last night. I have not shopped there in almost a year because of my last experience and thought I would give it 1 more chance because they had some good prices and I had some good coupons. Well, no go. When I got to the register and handed over my coupons, some printed from the internet and some from the newspaper, she immediately called over her line manager and started whispering in her ear. Right away I knew there were going to be problems. So, i waited patiently, while looking at my husband who could see the steam coming and he said, uh oh, hear we go. They both came back and said that they don't take these kinds of coupons because they don't get paid for them. I said, you have got to be kidding me. 2 Q's were straight from the Lysol website. 2 Q's were straight from El Monterrey website. There were others as well that I had that came straight from the products website and they still would not take them, claimed that they do not get paid for them. I asked them, so you don't take any printable coupons because you claim that you don't get paid for any of them? They said that they only take Smart Source coupons, they are the only ones that pay us. I live in Michigan by the way, but I can tell you I will never ever go back to Walmart again. I purchased a few things that I had to have because I didn't have time to go to another store, but I made them take probably 85% of the things off and if I could have just walked away I would have. I am going to call Walmarts Customer Service # and report my trip and see exactly what they have to say. What a wasted trip. I have never had any problems with my printable coupons at any other store, EVER. And I just want to say Thank You to everyone who posts the great deals that they find and to Tara for her wonderful work on her site.

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43 MaryJ October 27, 2010 at 7:20 pm

Danielle - On their website under the contact us link, you can leave a comment about your store experience. I Ieft a comment about the Gain Soap issue. The store manager contacted me within a few days. He apologized and told me to never leave his store unhappy again. He said he valued my business and assured me that I wouldn't have any problems in the future. ...I have only been there once since that incident...I'm really not a fan of Walmart...

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44 tina winkeler October 27, 2010 at 10:08 pm

I had a similar problem today at WalMart. I purchased a travel size Pert Shampoo for .97 and gave them a 1.00 coupon. The coupon did not state "except for trial size". The cashier would not take it stating that I had to buy a larger size. I told her that the coupon did not state a size. she called another worker over and she told me the same thing. They used to adjust the amount of the coupon to what the item cost. That was all I was asking for. I especially did not like the attitude of the workers. I work at a bank and if we treated our customers like that, first of all we would not have many customers and second of all the bank wouldn't keep me around very long. I have and will vary rarely shop at this WalMart again.

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45 MELISSA November 4, 2010 at 3:31 pm

That's weird...I also live in spring TX and used the same coupon to get gain dish soap free and it worked, I also got the rayovac batteries,dental floss and pert plus trial size, disposable razors, and sticky note pads for free. I used a lot of coupons and bought a lot of stuff so maybe they didn't care enough to go through it all. That sucks. print out the walmart store coupon policy and carry it with you next time and asfar as the people waiting behind you they can just go to another line, you take time to shop for the best deal you should get it! all these deals do work.

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46 MELISSA November 4, 2010 at 5:51 pm

FYI if you live in Texas, try using your coupons at HEB, I just got back and used most of the coupons I was going to use at Walmart. The prices were the same or just a couple of cents more, and they all worked with no hassle. Even when the product came out free. Reach dental floss for .95 plus 1.00 off coupon didn't beep and didn't need an over ride. Also the 1.00 off coupon for colgate adult or kid toothbrush worked on a kids two pack original price 1.89 came out to .89 for 2 brushes so I paid about .45 for each toothbrush. Good deal!

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47 Tia November 5, 2010 at 5:35 am

I am fuming I just left Walmart about 30 mins ago,I spent 2 hours shopping for the coupons I had. Now mind u I called walmart yesterday to make sure that they would accept my coupons I was told yes that is our policy, the only coupons we don't accept are BOGO coupons. so I went to WM tonight after work, my total came to $135.00, I had a coupon for everthing I bought the cashier got $90 worth to go through when she had a problem and had to call a CSM, which we had to wait for 15 mins for her to even come because she was laughing and chit chatting with another employee,I actually had to go get her myself,when she finally came over she refused all of my coupons even the ones that had already scanned thru, telling me that those were competitor coupons and they don't get paid for those, I told her that as advertised they do accept competitor coupons, she said she was not going to allow the coupons on the transaction and then proceeded to shove a coupon in my face and say see it is for another store only. I told her to keep it all and give me back all my coupons,as she tryed to slide one of my $10 coupons in her own pocket I told her that one too. I let her know that I will be calling the manager in the morning and I will be calling the regional manager as well, she told me so what I don't care I let her know she should because I know the regional manager. I am so sick of Walmart, they don't stand by their policy they don't keep the store clean oh and don't even try to go in hte middle of the night it's a maze Your just lucky to get through the store without falling over something I am just waiting until 8 am and somebody is gonna hear my mouth I might just cause the BBB and the consumer affairs division on them oh yeah and the local news. I am telling Ken .... our news station here says don't get mad tell Ken (consumer lawyer) I will go back and I will get all my stuff and use my coupons I promise I am not the one they want to play with. UGGGHHHHHH

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48 Sally November 17, 2010 at 11:43 am

Upon calling Wal Mart Corporate and asking about their store coupons on coupon policy, what it meant. This is what I was told "they were to be treated as a competitor ad". They are supposed to be emailing me the information from corporate. We'll see.

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49 Sally November 17, 2010 at 12:22 pm

I just called our local Wal Mart today and spoke to the assistant manager aobut them honoring competitors coupons. She said if a coupon says it's a Target coupon for $1 off, they will take it. They wont do BOGO or % off, but if it states a $ amount they will do it as long as it is a local competitor.
I also found out today that they will honor competitors ads for Black Friday.

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50 TJ November 21, 2010 at 8:53 am

Wal-Mart does not actually honor a competitors coupon. The do not get reimbursed for a competitors coupon. What they do is this: Say Walgreens has a in add coupon stating that their Halls cough drops are regularly $1.99 and they are on sale for $1.00 then they honor that "coupon" as a price match. If a Target coupon had $1.00 off then they will not accept it. Hope that helps..

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51 JaneyB December 1, 2010 at 1:59 am

IIIIIIIIIIIIIIIII HHHHHHHHHAAAAAAAATTTTTTTTTEEEEEEEE WWWWWWWAAAAAAAAAAALLLLLLLLLLL-MMMMMMMMMMAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRTTTTTT!!!!!!!!!! I'm so mad I can spit! Too mad to go into details but just a heads up...if you go shopping w/coupons the day the coupon expires please make sure you check out before midnight or they wont take them....even if you had been shopping for the last 2 hours.

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52 Gena December 8, 2010 at 12:27 pm

This happened on 12/7/2010 I went to Wal Mart Located at 15220 Montfort Rd Dallas, TX
I had the following coupons:
Healthy Choice buy-1 get-1 free, Free any M&M candy, Free 24ct-20ct of Advil, Free Tub-Cottonelle Fresh Wipes
I was on my lunch hour. After the cashier rang up everything I handed her my coupons she just looked at me funny. Then she walked to another registered asked that cashier about these coupons they both looked at me weird. She then came back stated that Wal Mart doesn't accept any of these coupons.
I was very angry by now; I stated to her I don’t see why not all of these coupons came from the manufacture that I received in the mail. She just looked at me with a dumb blank look on her face.
By this time I was furious, so I told her just give me back my coupons and you can keep your stuff, and I’ll go elsewhere. Keep in mind I hadn’t shop at any Wal Mart since the beginning of April of this year due to the fact they didn’t want to accept my coupons I printed from my house.
So, I thought I would give them another chance, and let me say they blew it big time……. I went back to my office, and called the store to speak with a manager was on hold 20 minutes hung up and called back. Waiting on hold for 2 minutes spoke with Assistant Manager Kawan, and explained to him what happen. Kawan stated to me that Wal Mart no longer accepts those coupons. He said he just transferred from out of state, so he asked another manager and both stated no they don’t accept them. Kawan said he has worked for Wal Mart for 17yrs and he has never heard of them accepting them where he transferred from.
Funny on Wal Mart’s web page it does state they do accept all of the coupons I had yesterday. I think that Corporate needs to educate all of their managers, and everyone else working for them.
I called today 12/8/210 and spoke with Gabriel a CSR and stated to her about my problem. She said she was sending my compliant to upper management. Wonder how long it will be before I here back for anyone?
I think to that Wal-Mart has gotten too big for their pants that they think they can do anything they want… I say anyone who has had a bad experience should boycott them at all cost. I mean come on Wal Mart is not the only store in town.

Sincerely,
Gena

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53 Jess December 15, 2010 at 9:52 am

I shop at a Walmart here in NRH, TX, and they always accept my coupons, no matter how much off- printed from home and manuf. even the "free" ones. I haven't tried using Target coupons there though. Seems to me it must be a Walmart to Walmart thing. I usually use the self-checkout so I can keep an eye on what price rings up, because they are notorious for have things labeled one price, but it ringing up higher. I can't keep an eye on it going through the reg. lines, so I always use self. Also, my printed ones always have issues scanning- but they always come over and just manually enter them in for me.

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54 Mary Topham December 11, 2010 at 9:30 am

I live in southern Ga and love couponing. Just wanted to let people know my husband is a manager for Walmart. He came home telling me that Walmart is starting to only take coupons print in color off the internet due to coping or invalid coupons being used. You may need to check your store on this. Thought I would put this out there.

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55 amy December 13, 2010 at 11:01 pm

l went to walmart here in Nashville on harding pike. I had all my coupons in hand and I gave them to the cashier. She made me pull out the products out of the cart and bags to prove that I had the correct items because the receipt did not say exactly what some of the products were, them I watched her throw away some of the coupons when they would not scan, when called out about it she said "you have saved plenty, you don't need any more" I got real mad and she said that she did not have to take the coupons and was being nice because they were expire. I called the manager over and had her go through the coupons that she had to prove that they were all good. Then made her get the ones out of the trash and include them. She was rude and a lier. I will not be going back again.

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56 tabi December 15, 2010 at 10:32 pm

Man I thought I was going crazy! I just had a horrible experience at Wal-Mart. I came home to google their coupon policy and came upon this page. I'm glad to hear I'm not the only one! They are horrible! Maybe I was in the wrong. Some opinions would be helpful...............o.k so I got 2 bottles of Theraflu for 4.50 ea. I had a manufacturers coupon for $3 off 2 and I had a Publix coupon (competitor coupon) for $5 off 2 4.50
4.50=$9.00
-3(mf)=$6.00
-5(competitor)=$1.00

They said it was too many coupons and I couldn't do it! They finally just did an override and gave me the deal to shut me up! The policy is"one coupon per item". I was buying two items, I had two coupons. This worked fine at Publix, but couponing is a big thing in my area and my local Publix was out of stock on the Theraflu. I thought I would try walmart and boy was that a mistake! So was I wrong? Was that scenario against walmarts coupon policy???

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57 Denise December 21, 2010 at 9:40 am

Will they take a Bed Bath & Beyond coupon?

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58 true December 22, 2010 at 8:15 am

Was at Walmart in Concord NC on Monday.
I was informed by cashier, then the head cashier that they stopped taking any coupons but Manufacturer coupons a month ago. Store Manager was "not available" and customer service was packed so I walked out. I really don't have time to argue with staff about corporate policy.

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59 hardy December 23, 2010 at 10:40 am

If you come through my line at my Wal-Mart I will take any coupon the register lets me (overide, manual enter w/e) as long as the coupon is valid. And if it says I have to get a CSM well it is then their call, sorry. As for competitor coupons, I'll take those to, and if I get counseled for taking them I will just then do a price over ride for a price match. The policy is kind of unclear with very little guidance. This, in my opinion from my observations, is to give the store manager the ability to make his own individual policy on the issue for his store, as non manufacture coupons and price matches hurt the stores profits in turn lowers the employees profit shares ect. I don't know if you have noticed but all Wal-Marts have different prices because the management team has the ability to decide what reasonable price to sell their products. And the whole Wal-Mart does not have coupons is true, but Sam's Club does if you pay extra for an Advantage Plus membership, so that is probally why it is in there. Ultimately it is the luck of the draw, and if you find a cashier that hooks you up remember their name and look for them in your check out.

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60 Kitty January 5, 2011 at 12:19 am

There is no coupon out there that would "hurt" Walmart's profits....

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61 hardy December 23, 2010 at 10:47 am

Also in our "training" from corporate we are told that we are not allowed to give money back from a coupon as no longer do many other store in my area. So, don't expect to get paid to take something off the shelf lol.

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62 Dia January 27, 2011 at 3:05 pm

Each store has to meet a profit goal, so it's individual store profit that can be affected. Not the whole corporation's profit. In return, if the store goes over that goal (happens majority of time) store employees receive a bonus check called "myshare" . She was only saying , that the reason some cashiers try to cheap you out of price matching/competitor coupons is to help increase their own bonus checks...

I'm really concerned about this forum, I just got into the world of coupons. This is discouraging! Hopefully I will have better luck.. and I'm really sorry to those who have had such bad experiences. I have to shop at walmart, because it's the only grocery store around for awhile,lol!

Also, at our store our managers will pretty much give away money if you complain. Most customers who complain enough get not only whatever they wanted, but a gift card with various amounts (depending on the manager's mood at the time) as well! lol

Walmart also changes policy all the time, employee's are rarely informed unless some situation requires it. Even when it comes to rules on being late/calling in, they just assume we are all psychic.

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63 michelle February 1, 2011 at 12:53 am

I hardly shop at walmarts and tonight just reaffirmed to me why .

I went in to pick up birdseed since we are due another snow storm tomorrow. It is normally in the seasonal section of the store. Well the seasonal section had been turned into a clearance center! yah! I thought as I went through my coupons.. They had all kinds of splenda in there!! Bags of granular priced at $6.00, Granular white sugar blend were $2.98 and Brown sugar blend were $1.98. I bought two bags of each kind. I proceeded to check out and handed the cashier my stack of coupons. I had 5- $1.00 offs , 1- $2.00 off and 3- bogofree.
The cashier told me she could onlu except the dollar off copons OR the bogo coupons not both. Even when I said what about the one I am buying .. cant I use the $ off coupons with the bogo s? Nope one or the other. She then proceeded to show everything to the csm. The i was told she could only use ONE bogo coupon on the whole purchase of 6 bags because it said " one per purchase!" Though I tried to explain that "EACH" bag is a "purchase " and all together would be a transaction.. didnt work. So I had her VOID the entire order and split it up into 3 orders. Two $6.00 bags , two $2.98 bags and two $1.98 bags ... I was tyold I could not do that either . I ended up paying for a $6.00 bag and getting a $2.98 ba free BECAUSE the coupon stated "up to $3.99!!! She would NOT take off the $3.99 for any reason. So what I figured should have cost $8.97 in total ($6. + $2.01 + $2.98 + $1.98 - $2.00 Q - Two - $1.00 off Q's) instead cost $13.98 ( $6. + $6. + $1.98 - two -$2.98 bags were free)
I am going to call corp. tomorrow following up with an email to both corp and the store manager. I think I will skip shopping at . I will post my reply when i get one ...

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64 kddahlstrom February 4, 2011 at 9:27 pm

i've used competitors in-store coupons in the past, with no hassles. i have even received flyers that state they accept competitors coupons.
today i went to walmart to make a purchase and was told that walmart does not accept competitor's in-store coupons, only their ads. the clerk brought a manager over, who re-iterated this to me. after debating for a few moments about their inconsistency, i politely told the manager, "that's fine, i will use the coupon at the competitor's store, then" and with that, i turned and walked out, leaving her and the clerk with the MANY rang up and bagged items to re-stock. problem solved....
you would think someone in a management position would understand the ramifications of telling a customer they wont take the coupon, AFTER they've already rang up and bagged everything else? ;)

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