Comments on: Walgreens Deals Week of 9/20/09

By: Jennifer Laxson

Jennifer Laxson — Thu, 01 Oct 2009 14:59:11 +0000

Tara...She told me sorry 10 times because her kids were so loud I could bearly hear her...But for real, I think they just need to have 1 BIG Walgreens coupons and RR meeting...To inform all their employees of the rules...That way you don't have 20 employees at 1 store making 20 different rules.

By: Pat

Pat — Thu, 01 Oct 2009 14:02:52 +0000

I just wanted to post that the store manager called me from Walgreens and stated that they do accept IP coupons if they scan correctly, she stated they were told incorrectly and she would issue me a $25 gift certificate because of my inconvenience. I picked up the gift certificate on Saturday and went back last night when the same cashier told me “we do not take copies of coupons or IP coupons”, I said please call your manager. Needless to say, they accepted my coupons with no problem. They need to have a training session on coupons!!

By: Tara Kuczykowski

Tara Kuczykowski — Thu, 01 Oct 2009 13:30:47 +0000

LOL, you could tell she was at her house? That's a HUGE no-no. I used to work for West at home taking customer service calls, and nothing could get you fired faster than a customer being able to tell you weren't actually in an office -- and you can imagine how hard that was a kids.

By: Jennifer Laxson

Jennifer Laxson — Thu, 01 Oct 2009 13:16:56 +0000

I called corporate the other day and she told me you COULD NOT use a coupon and get a RR...

But this lady was at her house, not a Walgreens Corporate Office like I was thinking...Maybe these people just aren't informed...And answer off the top off their heads to sound like they are "in the know". JMHO

By: Natasha

Natasha — Thu, 01 Oct 2009 00:01:33 +0000

Beth,

That is great news. I wonder if we talked to the same lady who was newly trained?

I haven't been contacted yet. I plan to call them again tomorrow. I talked to my store manager, whom I absolutely love, he said that the service rep at corporate must not have understood what I was talking about. They were wrong to tell me I couldn't use a manufacturer coupon and receive a RR.

I sure wish Walgreens would do a better job of training their employees!

By: Beth Anne

Beth Anne — Sun, 27 Sep 2009 19:02:09 +0000

I was contacte by the manager of the store I went to and told that they were wrong about the coupon policy, they would accept manufacurer's coupons to get RRs, and they would give me the razors for free.

I'm guessing this means that the manager was contacted by coorporate after I called, and that the rep that told me you couldn't use coupons to get RRs was wrong also. All around good news I think!

By: Kristie

Kristie — Fri, 25 Sep 2009 07:32:13 +0000

Question about the Sally Hansen deal:

Can anyone verify if the nail polish is the only thing that will generate the RRs?

Another site was reporting differently.

Thank you!

By: Jennifer Laxson

Jennifer Laxson — Thu, 24 Sep 2009 14:52:55 +0000

Wow People!!! And I thought my Wags around here were BAD!!! I'm sorry places have to be like this!!! It really stinks because Wags has some really great deals!!! I left Wags oneday almost crying because of the way they treated me over using coupons. My Boyfriend was PI**ED OFF to say the least!!! Everytime I go in there now he's right next to me and boy they are as nice as they can be!!! LOL

By: Pat

Pat — Thu, 24 Sep 2009 02:47:27 +0000

I went to Wags tonight and was told by the cashier and the manager on duty that they will nolonger take internet printable coupons unles they have the Wags logo. Has anyone else expierenced this recently?

By: Samantha

Samantha — Thu, 24 Sep 2009 00:33:21 +0000

Beth Anne,
I don't suppose there's a lot you can do if you contacted corporate and they gave you the answer that you did, but I almost always use coupons when purchasing items that generate Register Rewards and receive those Rewards with no problem.

After much frustration for a long time now, I have decided to significantly cut back on my Walgreens shopping and take my business elsewhere ( shout out to CVS LOL) where the rewards system is more customer friendly.

Other item to note: I did purchase 3 of the Sally Hansen Hard as Nails polishes today for 1.38 each and was able to use a $5 Sally Hansen RR that I earned last week as well as 2 of the $1 off Sally Hansen product coupons AND the $5 RR printed since the deal is rolling!!! I did have other product in the transaction to absorb the overage.

By: Natasha

Natasha — Wed, 23 Sep 2009 21:29:33 +0000

I just called corporate too and they told me the same thing they told you Beth. From my experience Walgreens does have coupon policy issues and this just goes to show they do. Anyhow I asked the representative to have someone "higher up" call me about this. How can they tell me that you can't do this when I went to Walgreens today and used the $3.00 Bic coupon and received a Register Reward for it? I have never had a problem with using a manufacturer coupon and my register reward printing; unless their machine was broken, or I did something wrong. So why are people like Beth not receiving theirs? Why are the RR machines doing one thing but corporate is saying another? Hopefully someone "higher up" can give me some answers.

By: Beth Anne

Beth Anne — Wed, 23 Sep 2009 18:23:03 +0000

Well I called the 800 number that Natasha gave and the rep that I talked to affirmed that using a coupon makes the Register Reward fail to print! When I asked if this was a new policy, she said that it had always been that way. I didn't really have anything else to say, as this was my first time trying to use RRs...and it is looking like it will be my last! This is why I love Rite Aid so much more - I have never had any problems stacking store and manufacturer's coupons, and the Single Check Rebate program is a piece of cake!!

I am supposed to be contacted by the manager of the store I went to, but I don't know what else they will tell me, if the corporate office backed up what I was told yesterday.

By: Trisha

Trisha — Wed, 23 Sep 2009 12:05:29 +0000

If you have the K-Mart Coupon Booklet (with up to $62 savings), there is a Sally Hansen $1 off manufacturer's coupon in the booklet that can be used at Walgreens, I tried mine yesterday and it worked. (They had more booklets out on Monday when I went to K-mart, so I had to snag a couple more).

By: Tara Kuczykowski

Tara Kuczykowski — Tue, 22 Sep 2009 23:06:50 +0000

Thanks for your super helpful comment, Natasha! I've never had this particular problem, so I was hoping that someone that has encountered it personally and contacted customer service about it would speak up.

By: Natasha

Natasha — Tue, 22 Sep 2009 21:35:28 +0000

I had this problem a while ago when I was doing a Huggies deal. Their RR machine was broken so I asked for the manager to manually get me an RR that I should have received. She tried to tell me that you can't use coupons and get an RR at the same time. THIS IS NOT TRUE!

I called customer service and they told me that this manager was wrong. They had the store manager, where I had this problem, call me and talk to me about the issue. Again he told me that the manager that had told me this was wrong. He promised me that it wouldn't happen again.

So, if this happens to you I'd do a few things.

1. Did you buy the right item. There have been a few time when I have grabbed the wrong product so always double check the size, count, etc.

2. Did you use a register reward from the same RR deal you are trying to complete ? This can be easy to get mixed up sometimes. For example, the Medicine RR Deal this week has several different products to purchase but all of them are from the same deal so you can't roll RR between these products.

3. Is the RR machine broken? This has happened to me several times, so always ask. You have the right to those RR's!

4. Ask for the Store Manager. If you said no to all of the above I would ask for the store manager. I am lucky to have a great store manager who seems to have all the answers! Hopefully they can help you.

5. Call Walgreens Corporate Customer Service. If the manager insists you can't use coupons and still receive a Register Reward you need to call Corporate and report this as it is not right. Here is the number 1-800-925-4733.

Hope this helps!

By: Tara Kuczykowski

Tara Kuczykowski — Tue, 22 Sep 2009 18:23:22 +0000

Beth Anne, you're the second person that's contacted me with this issue this week (different items though). As far as I know the stores can't set their own policies, but it seems odd that it's not an isolated event. If any of you that experience this could please write to or call customer service and report back on what you find out, I'm sure it would be helpful for everyone. I think they were correct in giving you the full amount back. That's what generally happens when you do a return at a later date.

By: Beth Anne

Beth Anne — Tue, 22 Sep 2009 18:17:40 +0000

I just tried to buy the BIC soleil razor using a $3 coupon and my $1 RR didn't print. When I asked about it I was told by 2 cashiers and a manager that you can't use a coupon to get RRs because "its already on sale" and since the register didn't print it, there was nothing they could do. I returned it and was told they couldn't give me the coupon back, so they gave me cash! Is there a specifc corporate policy that I can have with me to prove that I can use a coupon for a sale item? And were they really supposed to give me cash back? Thanks!

By: Tara Kuczykowski

Tara Kuczykowski — Mon, 21 Sep 2009 21:27:05 +0000

Jenny, you can print PDF coupons multiple times.

By: Natasha

Natasha — Mon, 21 Sep 2009 20:13:17 +0000

Check out the new Walgreens booklet available here

http://www.savingabundle.com/2009/09/abcs-walgreens-coupon-booklet.html

Some of these coupons will work great with this weeks medicine deal.

By: Jenny

Jenny — Mon, 21 Sep 2009 18:48:59 +0000

Question on the .pdf coupons, like the thermacare - can I print out more than one (my printer que pops up, and I can select as many prints as I want) or is there a similar issue with there being only one code, so if you print, the manufacturer only reimburses one for each number? (Like the other coupons where there are print limits, where each print has it's own unique number)?
Does this make sense? I just want to make sure I can go back multiple times on the thermacare deal, TIA~!