Comments on: Target: Official Corporate Coupon Policy

By: chrissie

chrissie — Wed, 16 May 2012 08:39:01 +0000

I am also a Target employee and I just thought I would weigh in on this debate. The first thing is we get updates to the coupon policy frequently and not always on the same date or at the beginning of the month, so you might come one day and three days later something might have changed. As far as the bogo and cents off coupons go I think that might be up to an individuals interpretation to me if both coupons are manufac or store then I would not except them on the same item because to me that is double dipping. On the other hand I do accept coupons for trial sizes if the coupon doesnt state that you can't take them for that. If Target doesn't want you to use them for trial sizes then they need to state that on the coupon. But sometimes we do limit quantaties per our managements instructions. I can tell the difference between a coupon printed in black and white and one that has been photocopied which is not acceptable. The registers sometimes reject coupons that are valid but the cashiers might be afraid to override it. But one thing I want to say is courtesy goes both ways. Please don't come up to me with a defensive attitude when you don't even know yet what I'm going to do. Don't tell me how to ring things up or how to take coupons, this is my job and I need to keep it so I will do what my managers have instructed me to do. I use coupons too, I am a human being too. I will gladly listen to what you have to say, but I may not always be able to do what you want. Its nothing against you and some of the things people are saying here are not correct. Like you have to bring back missed coupons the same day, sometimes it will let you bring them a few days later but there is no way to override that. I don't personally care if you have alot of the same item as long as you have the coupon for it. But we have rules about how we are to ring things up like all applicable coupons are to be taken off prior to any price adjustments, if after coupons are deducted the price is the same or less than the ad match price we aren't supposed to lower the price anymore. This is a written policy, and most cashiers don't do it properly and people get really good deals like that but they don't complain when policy is broken in their favor. I'm willing to work with anyone within the boundries of my job but just because you throw a fit and think your right doesn't mean you are going to get your way.I hope you realize we are people too, and everyone makes mistakes.

By: Chelsea

Chelsea — Tue, 15 May 2012 02:52:42 +0000

When you're losing an argument (A Target Cashier) insult someones spelling. Karma will get you eventually for being perpetually nasty.

By: me

me — Tue, 20 Mar 2012 05:34:30 +0000

wow if i were UR i mean UR lol
Boss i would have you fired out the door NOW.IMMED...............DONT U JUST LUV MY SPELLING? bET IT REALLY ANNOYS YOU RIGHT NOW DUZZINIT?

By: me

me — Tue, 20 Mar 2012 05:24:31 +0000

wow you sound pretty demanding of what you would like for people to do.
from what i had just read you certainly do not sound like a nice cashier at all.
very demanding and putting down couponers.

By: Ang

Ang — Mon, 14 Nov 2011 21:49:47 +0000

Here in Alaska, we have to drive anywhere from 5 to 20 miles to "go to town" (unless you live in a more populated area then it could be 2-5 miles) so many people do go store to store to get the very best deals. Many of the sale items listed on this site (as well as others), I can bet on adding .20 to .60 to every item (Medicines are 1 - 5.00 more), no doubling/tripling and our items go up as gas goes up. Being a single mom of 3 kids on a limited budget, I have saved ~900.00 in the last 4 months of couponing and sales being able to give my family things when they need it and doing splurge things like bowling or swimming instead of waiting until we have the money which could easily be 3-4 months down the road after bills are paid. So couponing is especially important to save whenever, wherever I can. With that said, and after reading through all the responses re Target policy, I do have to say I LOVE my local Target! The cashiers here are very knowledgeable on their policies, polite, encouraging and have a very low turn over rate (compared to other local stores). I always do multiple transactions if I am buying more than one of the same item - I have never been told customers are limited on transaction amounts, can't use a coupon if it exceeds the item price or limited in using Target coupons. The only "problem" I have had is a young csm ready for a break roll her eyes price matching with Walmart a couple months ago .....Scrub bubble Toilet cleaner starter kit on sale for 9.99 there and if you bought a refill (2.99 on sale) you received a 5.00 gift card so after price matching (at Walmart it was 5.59) and a couple nice coupons (5/1 starter kit, 2/1 on refill) I paid 1.75 (after tax) so I made 3.25 (after the gift card) which normally would of cost me 13.24 - 7q's = 6.24 - 5 gc = 1.24. She asked if I had more coupons, I had 3 more, so she sent someone to go get more (one for each neighbor in my 4 plex) and redid the transaction not believing the deal, called over a couple other csm's on duty to check it out and asked where she could get some coupons lol Now when I go in the ones that recognize me, ask what's my plan and watch for themselves to see how they can save money too like yesterday my total amount was 4.63 (babysoft lip - 3.29 and first aid kit - 1.37) and I got it down to 0.68 after tax and coupons....I redid this deal 7 times and still have .24 left on one of the 5.00 gift cards from the scrub bubbles deal - you may think this is hoarding but with Christmas coming up and 9 families to get gifts for not including my own (1 large gift basket per family) my total out of pocket is 45.90 ($5 per family after gift cards and coupons) instead of 73.44 (18 x $4 per person) saving 27.54 and they get things the whole family can all use instead of whatever item is cheapest at the moment. I did feel a bit guilty but not as guilty as looking into my kids eyes and telling them not this month

By: Heather

Heather — Sat, 08 Oct 2011 02:54:56 +0000

While Target is throwing around there "coupon policy" I wonder if they adjust the amount they recieve from the manufacturer when they do not give the customer the full coupon amount, I would guess not. While we are on the subject coupons are repaid to by the person who issued them. No one is out any money.

By: Diedra

Diedra — Tue, 04 Oct 2011 18:01:28 +0000

Target USED to be my favorite place to shop...not anymore. Today I tried to use a $2/3 Tide - no size restrictions. I purchased 3 trial sizes at .97 each (2.91 total) and they refused to accept my coupon. They told me it had to be the "big" sizes. I informed them the coupon didn't have a size restriction. They still said no. Then I purchased a 9.99 Transformer toy. After having some trouble, my $5 target mobile coupon scanned. Then I tried to use a $5 manufacturer coupon. The cashier refused to accept it "because it's more than the item itself". I asked if she would adjust it down to 4.99. Her reply, "I can't." I asked to speak with a manager. Not one but TWO managers said I wasn't allowed to use the Tide or Transformers coupons. Then they dropped a bomb..."You're actually only allowed 4 manufacturer coupons and 4 target coupons in 1 transaction." Not 4 LIKE coupons - 4 coupons for your whole transaction. So, if you have 20 different items, you're only allowed 4 manufacturer and 4 target coupons!

By: Debra

Debra — Tue, 13 Sep 2011 14:52:31 +0000

I had an awkward experience at my local Target last week. I went in and bought strictly food items, non-taxable. I had one manufacturer's coupon for $1 off one box of Cheerios, the only coupon I used. I have an EBT/Snap/foodstamp card i was using for this purchase,which I've used in various other stores with no amount owed at the end of my entire transaction. However, this particular time, when the cashier was done, she told me "Your total is $0.03." I was like HUH? I didn't buy anything taxable & I don't see anything in their coupon policy stating they will tax or charge any fees coupons used at checkout. Foolishly, I misplaced my receipt so I'm not really sure how it was worded on the receipt. I'm just glad I had a spare nickel in my purse! LOL Anyone running into this issue with Target too?

By: Tara Kuczykowski

Tara Kuczykowski — Sat, 10 Sep 2011 23:44:11 +0000

The best thing to do in these kind of cases is to contact corporate. They can't fix these discrepancies if they're not aware of them.

Hope you get it resolved! They definitely should take them if they don't exclude trial sizes on them.

By: anita

anita — Sat, 10 Sep 2011 17:56:02 +0000

I went to Target yesterday. I wanted to use a 50cent coupon off of the Tide trial size pack. The coupon did not state a specific size nor did it excluse trial sizes. However, the cashier said they do not accept these on trial sizes and I stated that this coupon did not exclude the trial size so he called over a manager who honestly looked about 18 years old, and after a few minutes said they cold not accept the coupon. On some of the store sales you list on here I understand you apply your coupons to trial sizes. What should I do next? and dummy me left my store policies in the car!!! Help? Thanks

By: Melissa

Melissa — Wed, 07 Sep 2011 02:28:32 +0000

Target in our area has decided to limit one like coupon per transaction and one 'transaction' per customer lately - I tried to go to the link that you posted but it no longer goes to the coupon policy. :-(

By: Priscilla

Priscilla — Fri, 29 Jul 2011 05:39:41 +0000

Then maybe it's the dementia that makes you so nasty.

By: Priscilla

Priscilla — Fri, 29 Jul 2011 05:38:01 +0000

I agree that buying a bunch of junk that you don't need is a waste of time. I also don't like psycho coupon people. However you sound like a jerk! You are a lazy bum who is so angry that anyone is making you do a little bit of extra work that you threadcrap all over this blog. Target should track your IP address (it's pretty easy to trace someone via IP) and fire your lazy butt! You are just icky.

By: Tina

Tina — Tue, 14 Jun 2011 15:16:37 +0000

As a former Target employee of 3 years I have to inform some you of a few things; 1 Cashier/Guest Service training is terrible. Most of the time the cashiers at the lanes are employees called off the floor to cover a break or if theres more than a few people in every line and we had 20 minutes of training to check people out. Never was I personally shown a couponing policy or any policy for that matter. My job was to hurry up get to the register and get people thru the line in as little time as possible. There was a reason for this though, some people have no patience and there are more people that complain on their "surveys" then say they had a good experience in any specific department. As for the "Managers", many of them, at my store specifically, were people that were hired right off the street with no prior retail experience when there were many people that had been in retail or with Target in particular for several years and were never offered a Lead position. This is why I went to school and now work in the medical field. 3 years of being passed up for a position I was more than qualified to do so they could hire someone else to be in charge of my department that "I" had to train to tell ME what to do in the future. Not a good company to work for. The cashiers have the crap end of the deal also. They are yelled at, repremanded, even fired over the smallest things. Please treat your cashier with some compassion because if the mess up and give you something they shouldn't have it will be found and they will be repremanded but on that note, if you do end up talking to a Manager and they are rude, 90% of the time they are uninformed and maybe just an AHOLE in real life!

By: sharon

sharon — Mon, 13 Jun 2011 21:15:00 +0000

walmart will actually give you cash back.

not every coupon is automated in every computer.

By: Anon

Anon — Fri, 10 Jun 2011 18:04:47 +0000

The majority of the time when someone hands me a pile of coupons, a large amount of them do not apply to anything they purchased. If a notice pops up on the screen and says "not applicable" that means that coupon is not applicable for anything you have purchased. Am I going to adjust the price so you can use your coupon? No. You didn't purchase the correct item. For example, if you have a coupon for $1 off any Tide purchase but it clearly says "excludes travel size" you can NOT use the coupon. If the price of the travel size Tide is .68 and the coupon is $1 off, the coupon savings cannot be greater than the purchase price of the actual item. The store cannot owe you money. This is not just Target that does this, this is every company ever. Another good point to make is BOGO coupons. If you live in a state where sales tax applies, you still pay sales tax on the free item. Don't fight with your cashier if they say they can't accept the item. The computers are automated to accept every possible coupon. If it won't accept it, it won't accept it. It's not that hard. Read the coupons. Buy the appropriate item.

By: Wendy Dahlberg

Wendy Dahlberg — Sat, 04 Jun 2011 22:13:37 +0000

I have some awesome coupons for Johnson & Johnson ($3/2) for first aid that I am sending 30 to my mom in Joplin, MO ( I am in CA). I told her to go get the travel size first aid kits (.97) so she can donate them to the tornado victims in the shelters. I really hope they dont give her a hard time!!

By: 1 HOT COUPONIN MAMA

1 HOT COUPONIN MAMA — Sat, 21 May 2011 20:53:47 +0000

I had the worst COUPONIN experience at Target today so I went in to see if this deal i found online was at my Target which was for the lunchables and mustard which of course it wasnt but i found some good deals on frenchs hot mustard for 89 cents and i had a 75 cent coupon cant beat that price so i got 3 i also had 3 bogo coupons for ceasers (dog food) 3 bogo coupons for wiskers (cat food) i had a coupon for secret for a 1 it didnt say a size so i grabed the trail size which was 97 cents a coupon for febrezze for a 1 and it didnt say the price so i got the trail size for 1.87 i got ivory soap that was 1.00 i had a coupon for a 1.00 and zest for a 1.00 and had a coupon for 1,00

when i got up to the cashier or should i say B**CH......she rang my stuff up took my coupons went through the screen for every item and started telling me i couldnt get the secret bcuz it was less than a dollar i began to explain to her that she could adjust the 3cents off n she said no and i asked to speak to a manger and she said she was the manger.So i said fine and told her to take it out. then she didnt wanna ring up my coupon for the mustard bcuz she said i could only use one bcuz it says one per purchase so i told her that that means one per bottle so she said she put them in. wen she totaled everything out i know something was wrong so i payed her and i looked at the recipt and of course she had alot of mistakes.

1. she charged me for the secret she said she took off

2. she didnt put n my 3 coupons for bogo of wiskers

3. she didnt ring up 1 of my mustard coupons

4 she didnt ring up my zest of dove coupon

so the csr gave me my money back told me sorry but agreed with the cashier bout the only 1 coupon per transaction and said this was only a cortesy and they wont do it again

By: Marge

Marge — Thu, 12 May 2011 00:31:47 +0000

Just a quick question. I can see in the coupon policy that Target will gladly accept valid internet coupons. But is there any policy regarding whether or not the coupons have color? I tried to use an internet coupon today (which actually scanned sucessfully at the register), but then the cashier said they couldn't take carbon copies (her words) of coupons and my coupon must be one because it didn't have color on it. She called someone over, who didn't identify himself, and he looked it over for some time and asked if I would still buy the item if they didn't take the coupon, I said no, I wouldn't. I didn't get the item abd asked for my coupon back. I know that other stores policies state that they will accept internet coupons in color or B/W, but I don't see anything one way or the other in the Target policy. Thank you.

By: Bluehawke

Bluehawke — Fri, 06 May 2011 13:09:26 +0000

I have several things I have to point out to all of you:

1) Target has a very bad training program for it's cashiers
2) Target has a little problem with the way it treats its cashiers (and employees in general)
3) Target does not always have informed Cashiers, Supervisors & Managers
4)Supervisors & Managers can (and do) interpret the policy wrong

Combine all three of these and you will and do have problems.

I have included a copy of the Target Coupon Policy below. You can find it on there web site

Target Stores
Coupon Policy

Coupons are a great way to save even more when shopping with us, and it's easy to use them at our stores.

•    Target accepts one manufacturer coupon and one Target coupon for the same item (unless prohibited)
•    Super Target coupons can be used in any Target store if the store carries the item
•    We gladly accept valid internet coupons

Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.

When accepting coupons, we use the following guidelines:

•   We accept two kinds of coupons: Target-issued coupons and manufacturer-issued.
•    We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
•    Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
•   We can't give cash back if the face value of a coupon is greater than the purchase value of the item.
•   We can't accept coupons from other retailers, or coupons for products not carried in our stores.
•   All valid coupons should be presented to the cashier while you're checking out.