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Target: Official Corporate Coupon Policy

by Tara Kuczykowski on September 10, 2009 · 124 comments


Fantastic news for those of you that have been having various issues with coupons at Target. The Target corporate coupon policy is now available online!

Target Stores Coupon Policy

Coupons are a great way to save even more when shopping with us, and it's easy to use them at our stores.

  • Target accepts one manufacturer coupon and one Target coupon for the same item (unless prohibited)
  • Super Target coupons can be used in any Target store if the store carries the item
  • We gladly accept valid internet coupons

Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.

When accepting coupons, we use the following guidelines:

  • We accept two kinds of coupons: Target-issued coupons and manufacturer-issued.
  • We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
  • Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
  • We can't give cash back if the face value of a coupon is greater than the purchase value of the item.
  • We can't accept coupons from other retailers, or coupons for products not carried in our stores.
  • All valid coupons should be presented to the cashier while you're checking out.

This policy clearly states the official stance on many of the issues that have been reported to me recently. I would encourage you to print a copy and keep it with your coupons to present at the register should you have any future issues.

Thanks, Krazy Coupon Lady!

{ 124 comments… read them below or add one }

1 Shelly September 10, 2009 at 11:44 pm

Thank you for mentioning this... I have had nothing but problems EVERY time I go into Target... This is very helpful...

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2 Jenna September 11, 2009 at 12:51 am

Oh my gosh! Serious mood changer! I was just thinking about my Target experiences lately. Last Saturday I printed a few General Mills 1/1 coupons - they do NOT state a specific size or cereal so I intended to use them on the cereal to go cups. Knowing that not every cashier is on the same page about coupons, I was ready for anything. When she scanned the coupon, it beeped and she said she could not take it. I argued nicely - said that I printed it from the website and it does not state any particular amount or kind therefore it was valid. She keyed the barcode in by hand and it worked. She was nice to take them all in the same transaction.

Soooooo, my happy go lucky self went ahead and printed more to take one more trip. This time I went to my local Target and got just one of each (cereal cup and market pantry cheese) to ask before I looked like a fool with a ton of stuff. Anyway, the "manager" said they couldn't accept them because a) the cheese coupon had a picture of the bigger package and he didn't understand that it's the wording that counts and b) he said the items were priced less than the coupons! Cheese was 40 cents each and cereal cups 95 cents. I KNEW they had to adjust it but he just didn't do it and so I didn't get any. My biggest shopping pet peeve is inadequately trained staff!

Anyway, thanks for reading! Im excited now!!!

: )

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3 Kris September 11, 2009 at 1:49 am

Thank you so much for this. So many employees at that store have given me grief about my coupons.

In response to Jeanna....I always get that line also, "the one in the picture is bigger." That line always makes me livid since the coupons I use never say what size you have to buy.

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4 LISETTE September 11, 2009 at 1:56 am

THE SAME HAPPENED TO ME WITH THE CEREAL CUPS...BUT I HAD THE COUPON POLICY...THE MANAGER SAID OK JUST FOR THIS TIME WE WILL DO IT FOR YOU..LOL I GUESS HE BETTER PREPARE!ONE THING THEY MISSED IS THAT THEY SHOULD ACCEPT COUPON JUST FOR WHAT IT SAYS AND NOT FOR WHAT ITS PICTURED!..THEY TOLD ME AT CORPORATE THAT THATS THE RULE..BUT NO ONE SEEMS TO KNOW...NO I WONDER LET JUST ASSUME WHAT THE CASHIER SAYS ITS CORRECT THEM HOW COME THEY TAKE THE COUPON IN OTHER GENERAL MILLS CEREALS THAT DOESNT MATCH THE PICTURE!LOL....SO ONLY THIS REASONING WORKS WHEN ITS COMVENIENT..HUMMM

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5 Andrea September 11, 2009 at 2:29 am

This is sooo timely.... I just had a horrible experience at Target. Last week I had to argue my case with the front end manager. Every time I go in there he hovers over the cashier telling her over and over again that you're only allowed one coupon per item. The whole while he is standing 10 feet from the sign that clearly states that you can use both a Target and a Man Q on the same item. When I showed him this he still wouldn't budge so I had to ask for the manager. She relented but was clearly perturbed. When I asked for the front end managers name she said she could only give me his first name because she must protect her team members!??!! Geez ... wonder if any one has ever been trained in customer relations at Target.
Just needed to get that off my chest. THANKS SO MUCH FOR THE OFFICIAL COUPON POLICY...YOU CAN BET I'M TAKING IT TO TARGET ON EVERY TRIP THERE!!!

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6 Amy September 11, 2009 at 6:23 am

This may be a silly question but if I can use a Target Q and a MFG Q than doest that mean I don't need filer items?

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7 Elizabeth September 11, 2009 at 7:07 am

I just yesterday called an complained to "GUEST RELATIONS" 1-800-440-0680 thats who I was told to call an the lady I spoke with told me the next time the coupons beep on me to tell the manger to call the "GUEST RELATIONS" so that they could find out whats going on in the store. So I plan on doing just that... Maybe everyone should do that!

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8 rahlquist September 11, 2009 at 7:12 am

We have never had a serious issue at Target, even when someone I know walks in, gets on their bridal registry kiosk, logs onto Targets website and prints the coupons right there. We have gotten the "Just this one time" comment when doing the cereal cups. What a lot of managers dont seem to get is that Target does get that $.50 back! So we arent costing them diddly. Managers who refuse to let you use more than one coupon per transaction fail to realize that we can come back in as many times as we want and use the coupon, and if we come back in store 5 times to use 5 coupons that multiplies their transaction cost by 5x! It can either be one 1/8th inch line on a receipt or a whole new receipt. It can be .5 second as part of a transaction or it can several 2 minute transactions. Taking coupons is an incentive to shop there. Ticking off a customer because you have a holier than thou attitude to coupons is just plain foolhardy.

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9 Trisha September 11, 2009 at 7:20 am

I've been pretty lucky when it comes to Target. I also like the gift cards you can receive with purchases so much better than register rewards that have to be used in 2 weeks and then you have to have the filler items because you have a $3 and $1 and a coupon for the item you want to get that costs more.

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10 Salinda September 11, 2009 at 7:21 am

Thank you!!!!!!!!!!! My Target would never mark one down for me! Now, maybe they will!

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11 cheryl September 11, 2009 at 7:23 am

thanks so much, now i hope to have better experiences at target

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12 Sophie September 11, 2009 at 7:26 am

I had the same experience also with the cereal cups and was told the "picture" was for the full size box and not the cup sizes. I ended up not getting them. Also, they wouldn't accept my coupon for the 'any size All detergent' she also said that it had to be a full size because the picture was a full size but i tried to clue her in that it says "any size" in the description, i had to pass on that deal also and several other ones that said 'any size' but the picture was a display of the regular size.

and thanks Elizabeth i am going to call Guest Relations & ask them about the 'full size' items when the coupon clearly states 'any size'

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13 Carrie September 11, 2009 at 8:40 am

The only issue I have had at my Super Target that is not addressed above is that the store manager says there is a limit of 3 of a like kind of Target store coupons per customer per day. So for a $1/1 General Mills coupon, I can only use 3 of those a day. I have to come back the next day to use 3 more. Can't even split them up in separate transactions! Anyone else had this happen?

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14 Tara Kuczykowski September 11, 2009 at 8:44 am

Amy, there's no need for filler items at Target. You can stack a manufacturer's coupon with a store coupon on the same item.

Carrie, the coupons actually state that you may only use one per transaction. Customer service has told many people that it's ultimately up to the store's discretion to accept more than one in a single transaction though, so there's probably not anything you can do about that.

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15 lilbitabecca September 11, 2009 at 8:59 am

The problem I have had like many of you is that they think you have to buy the exact item pictured. And if you are going to get it for free or nearly free it obviously is the wrong item and you are trying to rip off the store. Up until 2 weeks ago I never had problems, but now you hand them a coupon and they instantly think you are up to somthing. They must have been burned by someone doing a serious stockpile. That's all I can figure.

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16 Carrie September 11, 2009 at 9:23 am

Thanks, Tara.

I had that happen last week too (lilbitabecca's comment) where a Target cashier would not let me use a $1 coupon on a .99 item even though it was the coupon item, because "then it would be free, you can't get anything free, that's not how it works". Usually they just don't understand how coupons work. In severe cases of this, where cashiers or supervisors or managers are freaking out about you getting so much "free", I find it helpful to inform them that thier store is actually reimbursed the entire value of the item for every coupon used, plus a a little extra (I think I heard 8 cents extra per coupon, or .8, or something). So the store is not losing any money! They actually make money on coupons.

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17 Jenni September 11, 2009 at 9:41 am

I had a similar experience with the cereal cups. The cashier refused to take the coupon for them and I just didn't fight it. It was the end of a long day. He did seem a little put out that I then didn't want the cereal cups though!
I wish the coupon policy would clearly state that whether or not trial sizes are allowed and also that it is the wording that counts, not the picture. Just a little bit further to go and that policy will make a total difference.

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18 Laura September 11, 2009 at 9:58 am

Thank you for posting this! I actually tried to buy the Hungry Hippos travel game last week and was told that I could not use the $4/1 coupon because the item was $4.99. I looked at the cashier like he was crazy. He said that the coupon was for the full-sized game (even though it doesn't specify a size) and said he could only accept the coupon at a reduced amount. Reduced amount?! Yes, he said he would take off $2 with the coupon but not the full $4 because the game was "only" $4.99. I explained that the game IS $4.99 which is well above the coupon amount. He still refused, so I called a manager who argued the coupon was for the full-sized game. I asked him to show me where the size restriction was listed on the coupon, in case I missed it... he said it was the picture. Ugh. Will definitely print out a copy and carry it with me!

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19 prtlndblnd September 11, 2009 at 10:55 am

Last week I had problems (like every other time I shop at Target) and was told that their new policy was to only accept 6 of any one coupon. I only had 5, but the cashier ringing my purchase and the one just standing around were pretty snotty about it.

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20 shannon September 11, 2009 at 11:27 am

clueless employees are one thing, but how about dishonest employees? last night i went to get the fiber one/$5 gift card deal. it was my first time ever receiving one of these so when the employee pulled out the card, scanned it, kept it, and muttered something about taking it off the total now, i assumed that's just how they do it. however, when the total was a bit more than i expected, my normally quiet self, built up enough nerve to question what she did exactly. she then gave me the card that she had previously stowed away and enlightened me with some nonsensical explanation. at home i checked the receipt to find the $5 had NOT been taken off and it was still on the card. sorry to be so long winded, the point was that she had tried to keep my card and lied about using it off the total. while i fairly easily forgive ignorance, dishonesty really makes me mad!

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21 Patti September 11, 2009 at 11:57 am

Thank you so much! I have had really good luck w/ Target in the past, but yesterday's trip was beyond frustrating. I need to go back today to get some if it fixed. Having this in hand will hopefully make it a much better experience.

I did call their Customer Service line yesterday and was advised that if they ever resist, I can ask to speak to Customer Relations and they (corp office) will advise the cashier or manager what is acceptable and what is not.

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22 Beth September 11, 2009 at 3:38 pm

Hey Shannon,

I really think you should call the store, receipt in hand, and explain to the manager what you experienced. If she did this with you, she's probably done it before and gotten away with it. Your receipt will have some sort of identifying information so the manager will know who to watch/talk to about the problem.

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23 Noreen September 11, 2009 at 4:43 pm

I might brave printed Super Target coupons at my local Target again. They always treat me horribly in the past when I tried it. I will have to print this!

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24 Patti September 11, 2009 at 4:52 pm

Ok, so I went back and got yesterday's transaction 'fixed'. And of course, picked up a few more things :)

With Target Coupon Policy and Customer Relations number in hand, I confidently approached the cashier for checkout. No worries, I've had this cashier before. OMG, she gave me hell for the stupid GM cereal coupon! I am not a confrontational person so this was really hard for me. Remaining calm, I provided her with my copy of the printed policy. She refused to look at it and continued to state that because the item wasn't the same as the "picture" she couldn't scan it. I kindly reminded her that she and I had done this exact same transaction a week or so ago. She said yes she had done it before but that she got in trouble that night. Ok, so maybe it's the manager who didn't understand so I asked to speak w/ Guest Relations. She flipped the switch on her light to call a manager over. Because a line was forming behind me and because a manager had not yet responded, she said "oh, ok, I'll do it this one time".

Why-oh-why do we all need to keep having these same conversations? Why does Target not adequately train their staff on their policies? If the printed coupon does not exclude particular sizes, why the cashiers make such a fuss if the price is lower... just mark down the coupon like we have in the past and like their own policy says and be done with it.

Even though... I still prefer Target and will go back. I'm just learning REAL FAST which cashiers to check out with and which to avoid :>

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25 Alleen September 11, 2009 at 7:02 pm

Awesome!!!!!!! I have not even been bothering with the deals at Target if the value of the coupon exceeds the price because they give me such a hard time and refuse to change it. I will now be armed with this information and won't back down.

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26 Ann E. September 11, 2009 at 8:29 pm

I was just there tonight and was told "We are no longer execepting the GM 1/1 target coupons." They offered to scan in the 2/1 target coupon if I purchased 6 boxes of Fiber One cereal. I even pulled out the printed copy of the policy and got a no go from the manager. So I left with out the cereal.

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27 Kris September 11, 2009 at 8:50 pm

I strongly believe the reason why employees get in rage over these coupons because they get jealous that you are getting too good of a deal.

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28 liz September 11, 2009 at 9:18 pm

I spend my money elsewhere. Since starting the whole couponing game, I shop at Target about 90% less than I did before I used coupons. It is too big of a headache to always hear you can't use store and manufacturer coupons when every other store I shop at does! In this economy I take my money where they most accommodate my efforts at saving my family money. Whenever I get a store survey for Target I always bring up my issues with how difficult they make it to get the great deals.

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29 Rachel K September 11, 2009 at 9:23 pm

Boy! I sure would like to get some free/cheap stuff at Target but all these stories are crazy! I'm afraid to even try.

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30 Christopher September 12, 2009 at 12:38 am

A solution to the "the picture is bigger" problem -
Print coupons on an inkjet printer, and insert an empty color ink cartridge. That way, only the text and bar code (which are always black ink) will print clearly, and the image will either not print at all or barely print. I use these all the time, and it forces cashiers to read the text.

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31 Crystal September 12, 2009 at 9:37 am

I am done with Target on all purchases. Not just coupons. The most frustrating thing is I usually have more in my basket than just coupon items, but they always give me a hard time and refuse to take my coupons. I can get great deals at my kroger. They are not worth the hassle any more.

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32 Heather September 12, 2009 at 12:55 pm

I'm sorry you all have had so many problems at Target. But I must give props to my local T., where I can tell they're really beefing up their customer service. I used to also get hassled about coupons, but I never do anymore. And whenever the register beeps, they just look at the amount and type it in. In fact, the other day while checking my receipt I noticed that the cashier left out one of my GM 1/1 coupons. I asked her, she opened her drawer, she pulled out a coupon and told me to take it to guest services. I did and the rep scanned it and actually cheerfully refunded me one dollar. I've seen other changes as well. I hope they change at your target too.

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33 Kris September 13, 2009 at 1:11 am

Wooohooo. I bought a cartload of the $1 off GM cereals. The clerk ran into an issue because it was on sale for $0.95. However, he called his boss over and I thought...oh no another "we can't do this issue." Nope, the lady was nice and deducted all of them off manually. My total was Zero!

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34 Leah September 13, 2009 at 8:57 am

After getting grief all week long over the MP cheese sticks, the coupons auto adjusted to $.80 yesterday at checkout! LOL Time to stock up- FINALLY!

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35 Jenna September 13, 2009 at 12:57 pm

Hi Ladies,

I shared this with Tara a few days ago so I'll be quick this time. I just wanted to say that the night after I printed the policy I had the BEST shopping trip of my life. The girl in charge at my Target came to the cashier, I showed her the policy and she said "that sounds about right". So that night I took 30 cereal to go cups for FREE plus some glade candles and cheese. For about 30 cereal cups, 10 candles and 12 cheese strings I paid $3.00!

Come the next day when I printed a few dozen more, a WHOLE DIFFERENT EXPERIENCE.

To make this super short, I went to TWO diff. Targets.
At the one I had been the night before, the manager was a total witch. The cashier had to call her over, and I had just complimented her at customer service for my great experience the night before.
She said the coupon was for the picture and I went crazy inside. She proceeded to ask a regular employee, who is just an employee, not a superior or a coupon expert, and I'm sure to make her manager happy, the lady said "it's for the box".

I explained to her it's the wording that counts, otherwise the coupon would have to picture EVERY cereal under general mills. I told her I had the policy with me, I even called customer relations the day before and the rep who assisted me gave me a reference number to tell them when they'd call.
Without even mentioning the sale price of the cereal myself, the rep said that they were on sale for .95 cents and would have to lower the value of the coupon...

Manager called but they were closed.

She said for me to go to another Target because she wasnt dealing with it.

At the next Target I had a similar yet much better experience. I purchased a few more candles and took one cereal cup just to make sure I didn't have to deal with leaving a cartful of cereal. Anyway, it was accepted because the coupon didn't beep even though it said the item was unavailable the girl just typed it in after her supervisor OKed it. So I went back for more but they weren't allowing them because it was 1.00 coupon when the cereal was .95 cents. They probably didn't know how to change the value. The actual manager came over, nicely, offered to call the office but they were closed (I should have told her) so I ended up not taking them. Contrary to my regular Target, she offered for me to come back on Monday when the corp. office is open so she can call and if they OKed it after confirming that I was right, she would validate my coupons even though expired.

So, second time was great.

However, I'm getting tired of untrained staff, including management.

I will do something about it. I have a large group of friends who also coupon and came across the same problem. Target issues the coupons for the reason of being used. If they had a limit, they wouldn't let us print unlimited. If they wanted a specific cereal, they would state it. I even printed the other general mills coupon of 1/2 10 oz or larger to compare and prove my point but they did care. Bottom line is they need to step it up because there are thousands of people, not just myself, behind this problem.

Good luck to all!

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36 Terri September 14, 2009 at 5:49 pm

My local Target will not accept coupons if they will not scan ie - they will not key them in, even the Target coupons. Has anyone else had this problem or know how to fix it?
Thanks! Terri

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37 Kelly September 14, 2009 at 6:20 pm

I've had my own Target issues - basically, they will not try really, really hard not to stack manufacturer and store coupons, especially at my local stores. I've argued with the Customer Service AND with the corporate office (who are no help). They claim over and over again that one or the other coupon forbids stacking.
http://www.wilsonwrites.com/target-coupon-issues/

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38 josie September 18, 2009 at 7:57 am

i see that the target coupon states one offer per transaction. (good to know. i'd never noticed that before.) i was at target last night with 5 kashi coupons. (manf, not target coupons.) the cashier told me they could only take one because they were all the same coupon. ($1.50 honey sunshine) she said it was because of people copying coupons. (i shake my fist at you, fraudulant coupon users!!!!) anyway, i noticed in the bottom right hand corner of the coupon it reads "offer limited to one coupon per purchase". doesn't this just mean one coupon per item? as in, i can't use 2 or 3 manf coupons on one item? man. . . i've been seriously couponing for a year and i haven't had issues like this until i started shopping at target. :( also, this one of each kind of coupon rule. . . i know this isn't in the corp policy. is it at the store manager's discretion to make these sorts of rules? there were a few managers standing around and neither of them seemed to be aware of the policy.

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39 Tara Kuczykowski September 18, 2009 at 8:54 am

Yeah, the cashier was totally wrong, Josie. One per purchase is the same as one manufacturer coupon per item. Many people not well-versed in coupons read it to mean one per transaction which is obviously incorrect.

As far as I know accepting more than one Target coupon is at the manager's discretion. I've heard they're also given the right to limit the quantities purchased with manufacturer coupons, but this is reserved for extreme cases, and 5 boxes would not warrant this measure.

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40 josie September 18, 2009 at 11:42 am

so, what to do, my deal seeking friend? you and i know what "one coupon per purchase" means. i could say to the cashier "no, that's not what that means." but she may well say, "yes, that IS what the means. too bad for you, cheapskate." since the managers didn't really seem to know what they were doing either, it doesn't really seem to make sense to have a stand off about it. they'll just recognize "that crazy coupon lady" the next time i go in there. try again another day with a different cashier? or at a different store?

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41 Toni September 20, 2009 at 8:39 pm

I was at Target today and seen a couple coupon issues....Our Target will stack coupons without an issue but they do not take more than one coupon per sale/transaction/purchase if the coupon says one coupon per transaction. Meaning you'd have to check out each item separetely which they will do for you but annoys most people. That's what they mean by 'unless prohibited'...

Also for the pictured item...it seems weird that there isn't more wording on Target coupons...ours will only take the same thing in the picture if there is no wording to go with it and it won't scan on it's own.

I think it's interpretation and that's always going to vary.

Try to be patient....I doubt they are intending to prevent you from couponing but if not used properly they lose money because they don't get reimbursed.

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42 kiki September 22, 2009 at 9:08 am

ty very much. Now I don't and won't feel like I'm a criminal when I use their coupons. And for the policy for rite aid. I still didn't get it in writing but the store manager called me to appologize. For a cashier not accepting my e coupons. and told me to tell them to ask for her directly to assist me for any problems in the future. I emailed on Saturday she called me Monday Morning. Is that awesome or what

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43 Break my back for you? September 30, 2009 at 10:18 pm

Ok. I know the system is not great cause I am a cashier at a Super Target. I bust my butt and nearly break my back to assist all guests when they come thru my line. I want you to have a good experience while here.

But there is abuse in the coupon system. I have had one guest who pulls out giant fist-fulls of coupons. Then I have to confirm that the item is there where that matches the coupon. It takes time to check you out, and even more time when the guest has expired or wrong coupons. I do not want to give you grief, but SO many guests seem to enjoy giving extra grief to me and other cashiers. Also, some coupons with very fine print will say "cannot be copied or combined with other coupons" clearly on them.

So please get off your high horse and understand that your cashier is working there for you, not your grief. I am judged on my customer skills and many of us have fantastic guests come thru every day. Oh, and if you print coupons yourself, please make sure you have ink in your printer so the coupon can be read. It will make your wait time a lot shorter and your experience a bit better.

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44 rahlquist September 30, 2009 at 11:37 pm

Wow so you dont like being a cahsier is what youre telling me?

You have a job, it is to check out customers, one of the parts of that job is to take payment from customers in any form that the corporate office states you should. Yes, people should be nice to you, yes there is abuse in the coupons of the world thats why a lot of online ones are searilized. Yes it takes time to check out customers its what youre paid to be there to do. You however are not paid to be there to argue, be rude, look down on customers trying to save every penny they can, call a manager for every copon, or to act as loss prevention.

You do have a couple valid points but what people are here talking about are the extremes that do occour. Like being told they cant use a legitimate coupon in a legitimate circumstance. In the end cashiers who make the experience horrible do only one thing....

They cause customers to go spend their money and manufacturers money elsewhere. Make no mistake of it, if you dump on enough customers over coupons you will cost your company money and in this day and age is that a good idea? Just smile and take that coupon like you would any other type of payment, cash, check, money order, credit, debit/atm, food stamps, gift cards and yes coupons. They are all forms of payment your employer wants you to take, I doubt they say in writing anywhere "make the customer suffer for using payment types xyz because we dont like those types of dollars.."

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45 josie October 1, 2009 at 7:33 am

@ the super target cashier:

i think most of us here would be right behind you on your annoyance with the customers who throw a handful of coupons at you or try to use expired or copied coupons. those people are bad for all of us! if no one was committing coupon fraud, cashiers wouldn't have to scrutinize coupons to make sure they aren't fake and coupon users wouldn't have to dread using them at certain stores! and i definitely understand that if you are taking a bunch of fake coupons or coupons for items the customer hasn't purchased, that may catch up with you and have consequences later.

i think for most of us, the frustration lies in being treated poorly when using coupons properly. i do a lot of work to get my coupons organized and i triple check my products to make sure i've gotten the correct one for the coupon. the other frustration is in knowing what appropriate coupon usage is at a particular store and having a cashier not let you use a coupon after all the work. that's not always the cashier's fault. sometimes it's poor training or just incorrect information. and if a store is having a problem with coupon fraud and has to crack down on internet coupon usage, i'll be mad, but not at the cashier. . . at those coupon copying jerks who mess up a good thing!

so hopefully we can meet in the middle and above all, be kind to one another through the process.

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46 Linda October 6, 2009 at 5:19 pm

All in one day bad day with coupons, but was hard nose to use my coupons.
First was target where cashier was rude and didn't know the rules on excepting coupons. I had her manager come over to explain the amount you can use, which I was presenting only 3 of ea. item. She said they like to except a family size of coupons for sale. The biggest problem the attitude of the cashier, which I did tell the manager. After the sale she took the cashier to the side and explained the policy.
Then next trip to Wal-Mart, even a worse experience. No body there knows the policy even the customer service person on the phone. I did get my stuff before I called the customer service manager and asked him what the policy read, he said 1 coupon per item. I told him he needs to tell his people what it is along with the store manager and staff. I was supposed to get a call from corporate but I have had no calls. NOW i carry my policies along with my coupons.

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47 Michelle October 15, 2009 at 3:08 am

This is the best way to get around annoying checkers at Target who don't know the coupon policy: shop just before closing and go to check out 1-2 minutes before 10 pm and make sure you get a teenager. I guarantee, they will force every coupon that beeps because they just want to get out of there!

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48 Break my back for you October 17, 2009 at 10:51 pm

My dearest Michelle. Please realize that YOU are a part of the problem, not a part of the solution. I give excellent customer service the entire time I am at work, so even if you come up right at closing or not you will still have my full attention to assist you as a guest at Target. I am sorry to hear when ever anyone has a poor experience shopping or at check-out, but I will not apolize for something I did not do. I do like my job & a huge part of it is to assist all guests, from knowing where items on the sales floor are located to even loading your car if you need help. And a part of being a good cashier is to be friendly to all guests, and I do have many many guests return time and time again to my line cause they like me or something that I do to make their experience better.

That is what I do. But now I have to examine all coupons to see if they are legit before I can take them, thanks to a few sour grapes like you Michelle. Please do not try passing bad or expired coupons coupons. Why? You are ..... I am not going to say it, but you have to see yourself in the mirror every day.
Have a good day, cause you could use a good day out there.
Take care. And I would still bend over backwards to assist even you.

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49 Noelle October 24, 2009 at 12:22 am

Ha Ha! =) I agree with Michelle wholeheartedly! It's not that any of my coupons are expired or copied or anything that they are not supposed to be. Actually most of them are from the Target website directly, BUT the reason I seek out the bored looking teenager who doesn't look like they are going to give me a hard time, is so I'm not given a hard time! I shouldn't have to seek out a cashier who isn't going to scruitize my Target coupons, argue that I can't get an item free even though the coupon says "buy one get one free", or a myriad of other objections I have come across lately. My goal is to put my items on the conveyor belt, hand over my legitimate coupons in the order that the items are going through (See how considerite I am for my beloved teen cashiers?) then pay for my purchase! All without having to call a manager over! That is Target heaven for me. And it usually only occurs at 9:55pm.

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50 Elena November 17, 2009 at 4:31 pm

Michelle, I went to Target last night and it so happened that it was closing time... I went to the register to try that Glade Candle deal and they told me that they couldn't accept more than three of those coupons ($2/1 and B1G1 Glade Refill) in a single transaction. Had I remembered about this coupon policy, maybe I wouldn't have such a problem...

I'm going back today and I'm taking my policy printout with me...wish me luck!!!

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