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Target: Official Corporate Coupon Policy

by Tara Kuczykowski on September 10, 2009 · 124 comments


Fantastic news for those of you that have been having various issues with coupons at Target. The Target corporate coupon policy is now available online!

Target Stores Coupon Policy

Coupons are a great way to save even more when shopping with us, and it's easy to use them at our stores.

  • Target accepts one manufacturer coupon and one Target coupon for the same item (unless prohibited)
  • Super Target coupons can be used in any Target store if the store carries the item
  • We gladly accept valid internet coupons

Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.

When accepting coupons, we use the following guidelines:

  • We accept two kinds of coupons: Target-issued coupons and manufacturer-issued.
  • We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
  • Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
  • We can't give cash back if the face value of a coupon is greater than the purchase value of the item.
  • We can't accept coupons from other retailers, or coupons for products not carried in our stores.
  • All valid coupons should be presented to the cashier while you're checking out.

This policy clearly states the official stance on many of the issues that have been reported to me recently. I would encourage you to print a copy and keep it with your coupons to present at the register should you have any future issues.

Thanks, Krazy Coupon Lady!

{ 124 comments… read them below or add one }

1 Carrie February 25, 2010 at 9:23 pm

Target is my favorite store, but I have had issues with using coupons also. I had an issue with the promotion for Buy 5 Kellogg's items and receive a $5 Target Gift card. I also used a $1/3. They said I only bought 3 because the other 2 said "Sunshine" not Kellogg's. Promotional signs were on every item I picked up. Another lady came over (manager?) and argued with me, but finally took $5 off instead of giving me the gift card. I told her the promo ran till March 10 & I was sure a lot of people would be having the same issue. She said she was going to take the signs down because it was too much trouble! When I got home & shared this with my husband, he saw on the side of the box that Sunshine is owned by Kelloggs! I LOVE Target, but I seem to have issues with some of their promotions; anybody else?

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2 Ann November 17, 2014 at 6:12 pm

Issues we have with guest that use coupons is: some customers have copied coupons that are not real. Some customers have the wrong product. Some customers like to use regular coupons for trial and travel size products, which they cannot. Then get mad! Some customers do not read what the coupon states on the coupon. Some just don't care! Some people that are not using coupons correctly, make it hard for customers that are using them for the right reason.

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3 Heatherly March 12, 2010 at 9:06 am

Thank you, Thank you! Sometimes it's frustrating when you know the store's coupon policy better than the cashiers. I'm printing it out so I can hand it to them with a smile. :)

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4 Mandi March 30, 2010 at 11:41 pm

When a copoun says "manufacturer coupon" but displays the Target logo, can it be used in other stores besides Target? I've used them at Wal-Mart and sometimes they give me a hard time.

Also, when the coupon needs to be reduced, do I politely inform them to reduce it? For example, a $1 coupon is reduced to 99 cents to cover the item. I didn't know how to contest the "you can't use this coupon because it would be more than free" response.

thanks

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5 lalluji April 6, 2010 at 2:49 pm

I went to target to purchase Airwick i-motion kit. i had one manufacturer’s coupon and one target web coupon. All the little managers said that i cannot use both because both coupon says “limit one per purchase”. Is this in the target policy? I tried to explain them but they think it will come out to free so they dont want to give it. Any suggestions?

policy says" one store and one manu cpn unless either coupon prohibits it. My both cpns says only one coupon is redeemable per transaction.

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6 Elen May 7, 2010 at 2:08 pm

I have been a fan of Target for years and have never had issues with using Qs until just recently. Not all stores are the same... or rather the cashiers are not all poorly trained/informed. During the last several weeks I have had issues with using Qs at the Fields Ertel, Mason, OH store.

The 1st time the gentleman insisted he must ring up each of my 9 solar lights in a diff. transaction. He became extremely flustered during the whole process. I however was amused and struggled not to laugh.
The 2nd time I was less amused but I had my items and coupons all prepared for mult. trans.
The 3rd time I became annoyed... I had everything prepared for the mult. trans. The cashier rang the 1st separately but then combined the rest of my transactions. In doing so she rang items mult. times, failed to scan Qs anbd failed to scan the bar code for bringing in your own bag. This meant a trip the the CS desk.

Today however... I have made the decision I will NOT shop this particular Target any longer. While the distance is more I will go to any other Target. I had each of my transactions separated with the assoc. Qs. The cashier proceeded to pick up all the Qs and put them in 1 pile. She then rang half of my items and some of my Qs. Then she started scrolling back and forth on her display searching for an item on a Q. She then put all the Qs (both scanned & not) in 1 pile again and said she would have to get a MGR. Having had this very cashier many times and knowing she did not do this in the past... and having run out of time with 10 minutes of scrolling, suspending the trans. scanning the bar code from the trans. etc etc... I decided I had seen enough. I asked she return my coupons. I emptied my shopping bag and left the store. I will NOT return to this store. I will shop Target... just not this one.

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7 LaTanya May 26, 2010 at 5:00 pm

ok, got a question. If I print off a coupon from Target.com that has Target's logo on it but also has Manufacturer coupon at the top, it is still a "stackable" coupon? Or is it considered a Manufacturer coupon?

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8 Tara Kuczykowski May 27, 2010 at 10:16 am

Unfortunately that would be considered a manufacturer's coupon and could not be stacked.

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9 K May 31, 2010 at 5:10 pm

I am a cashier at Target and have been scouring this website for practically an hour. In my store I've had plenty of nightmares with crazy coupon ladies. The thing is unfortunately most of us aren't told clearly what the coupon policy is. I for one refused taking coupons that exceeded the value of the item time and time again. I was working there for 4 months before a GSTL finally told me I can reduce the price of a coupon if that happens, and showed me how to do it. Gee, that would've been nice to include in training, huh? So obviously training leaves something to be desired, so please don't get nasty with some cashiers because we won't take your coupon. I feel bad but the fact of the matter is I didn't know, and I asked several people who also did not know. There are several fraudulent coupons floating around, and I get yelled at, literally, by people trying to use them. Don't get mad because your cashier gives your coupon a second glance, that is part of our job. I, for one, only "scrutinize" coupons if a) it looks fraudulent (bad printing sometimes) b) the register won't take it automatically. Sometimes It's completely harmless, band aid coupons for example never seem to go through automatically even when they are valid, so I have to override it.

I would also like to clarify something, and this is according to my manager. As far as the coupon policy goes, it states:

Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.

This means if the item is on SALE for say 95 cents and the coupon is for a $1.00 then we will gladly reduce it. From what I've been seeing most Target coupons do this on their own, which has been a lifesaver.

This DOES NOT mean that you can fill your cart up with trial size merchandise that is always priced at 95 cents or less and expect us to adjust the coupon. In that case we will not reduce it.

This is what we do in my store, I have no idea what's going on in other stores. I, like you guys, wish they would make a clearer coupon policy and actually make sure all cashiers are aware of it.

A few tips:

Would you please cut out those internet coupons? Nothing more annoying then trying cram a bunch of full sheets of paper into the coupon drawer. We can't send those out like that, so if I can't get to it the person in the cash office has to go through and cut out YOUR coupons. Now with everything they have to do can you imagine if they have to do that for all the registers? Hey you're getting great deals, the least you could do is cut out the coupon.

Don't put coupons or your money on the conveyor belt. First of all, that is so rude. Why can't you hand me your money/coupons? That is definitely a way to piss off a cashier and the less friendly ones would be more likely to give you a hard time. Second of all, I have seen many coupons and money get sucked into the belt. No, there is no reverse button. There is a little tray I can pull out but it usually only catches loose change. Paper items like coupons are pretty much lost. I have never had a complaint since I started working there but the other day a lady actually filled out a complaint card on me b/c I wasn't smiling. Why wasn't I smiling? I had my hand out for her coupon and she instead put it on the belt, which was still moving. I had to make a mad grab for it, and scramble to turn off the belt with my other hand. So I ended up losing half of my fingernail and had long red and painful scratches on my hand from digging out her coupon. Yet she complained I didn't smile at her when I handed her the receipt.

Stop trying to use expired coupons. Seriously, it's not cool.

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10 Bridget June 23, 2010 at 1:27 pm

I would have been more receptive to your post if you hadn't started it out by calling us "crazy coupon ladies". We would be crazy if we paid more than we needed to in these tough economic times.

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11 K July 1, 2010 at 5:01 pm

I didn't mean everyone who uses coupons is a crazy coupon lady, I said I've had my experience with some. Meaning people who start screaming at me just because I take a second look at their coupon if the machine doesn't automatically take it. Or the women arguing with me and calling me names because her coupons expired the day before. Then of course the people will fraudulent coupons they obviously made in photoshop. By no means am I saying you guys are crazy, I use coupons myself, and I stack coupons at Target. I'm sorry if it came across this way. I'm just saying that employees may be skeptical or more on guard because we've dealt with these types of people. So don't jump down our throats for just doing our job. I can't speak for everyone working at Target out there, lord knows there are some idiots running the registers.

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12 Bridget June 23, 2010 at 1:31 pm

One other thing..unless a coupon says "excludes trail size", reducing the coupon to cover a trial size item is EXACTLY what you are supposed to do. I hope it doesn't take 4 months for someone to clarify that one for you.

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13 K July 1, 2010 at 5:08 pm

Okay maybe you need to re-read what I wrote previously.

This is what we do in my store, I have no idea what's going on in other stores. I, like you guys, wish they would make a clearer coupon policy and actually make sure all cashiers are aware of it.

I used to change it if it didn't say exclude trial size but I was taken aside by my manager and told that this was not the case. Like I said, who knows how other stores interpret this and they need to make it clearer. Maybe you're right, maybe you're not. That doesn't change the fact that this is how it is done at my store.

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14 Matt July 7, 2010 at 11:18 am

If you are purchasing a reasonable amount, yes.

However, Target does reserve the right to limit quantites on any items sold...coupon or no coupon (this is separate from the coupon policy).

I have had people literally come through my line with 30 trial-size shampoos, try to use a coupon on each one, and expect to get $30 worth of merchandise for free. What's even worse, sometimes when these people do manage to get through with naive cashiers, they will attempt to return all of this merchandise later in the week. Since the manufacturer's coupons don't always attach to the items on the receipt, the register will let them return the items and get $30 back, if the Guest Service worker doesn't catch it.

There's a line between smart shopping w/ coupons and plain old coupon abuse, so cashiers are allowed to use some common sense in these cases.

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15 rahlquist July 7, 2010 at 3:04 pm

So Matt, if I have 30 coupons for $1.00 off any size item and you have a trial size thats $.99 your saying its up to your discretion to choose not to sell this? That sounds contrary to your corporate policy. In addition the action of limiting purchase quantity doesnt make cents. If you limit my purchase quantity per transaction I can just come back later and get more, over and over again. Unless you want to ban me from the store? The action of me coming back and doing single item purchases over and over drives your stores cost per transaction up. A Manuf Coupon is Cash after processing so there is no reason to make it hard on people using them if it brings them to your store. A Tarrget coupon is a coupon mangement has deemed to be an acceptable loss/cost to bring customers in, are you in the position to overrule Senior corporate management? I know that handling multiple payment types can be a hassle (yes a coupon si a form of payment) but in the end running foff couponers isnt good for Target as a whole so why not embrace the ones who are not trying to rip you off with return scams.

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16 me March 20, 2012 at 1:24 am

wow you sound pretty demanding of what you would like for people to do.
from what i had just read you certainly do not sound like a nice cashier at all.
very demanding and putting down couponers.

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17 Erik G. June 3, 2010 at 8:06 pm

I have a new one for you all. Today I was told that I could not more than one coupon from the same manufacturer on one visit. That meant that, as an example, when I tried to purchase three boxes of Keebler brand cookies with two coupons (one coupon was for one box, the other required that I buy two boxes), the cashier explained to me that I could only use one Keebler coupon today.

(It's a good thing she didn't know that Keebler is now owned by Kellogg's or that would have been another coupon she would have refused!)

Finally, after tying up the till for 10 minutes to the chagrin of other customers (Sorry!) the manager okayed my use of multiple coupons for products from the same manufacturer. (I was not stacking, nor do I ever cheat; I always produce one coupon for the products I am buying under the terms of the coupon.)

She told me this was a one time approval. Needless to say I have sent an e-mail to Minnesota and then have come here to share the news.

-Erik

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18 Tara Kuczykowski June 3, 2010 at 8:10 pm

Oh wow, yeah, they were definitely in the wrong there. If you were buying three boxes with a $1/1 coupon and a $1/2 coupon, that's one coupon per item and should have gone through without any problems whatsoever!

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19 Amy June 7, 2010 at 1:16 am

Well... I went to Target in Cincinnati today and had a great time. I had 20Q for $1.00 Shampoo...Herbal Essence....and the coupon said ANY size..so I bought 20 trial sizes that were .95 cents. The cashier had no problem ringing up all 20 of them...and gave me full credit of 1.00 off...so I ended up with .05 overage( I'm guessing she didnt' feel like fixing them instead just kept hitting ok). I did have a cart full of clothes and other stuff. But she was very nice...and well I love freebies :)

Target rocks!

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20 sheryl June 23, 2010 at 4:46 pm

A few weeks back I went to a Target out of state while on vacation. I got the Shout deal for 22c/ bottle. The cashier was amazed by my (cheap!) total and said what a great deal it was. I told her about my 'deal sites' and gave her the web addresses of your site and another one (only two i could remember on the spot)! btw...she wrote them down on some receipt tape and said she'd have to check them out!

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21 Stephanie June 25, 2010 at 11:23 am

My question is this - If you have a B1G1Free coupon and a $1.00 off those same 2 items coupon, should both coupons be able to be used at Target if you are purchasing 2 items? I know that Kroger and my Meijer don't question it, but my local Target says that violates the 1 coupon per item rule. I have many complaints about the way they handle coupons there....valid coupons regularly don't scan and they have to call managers over to OK them (the cashiers are unable/afraid to override). This happens every time I go and it makes me look like I'm trying to do something underhanded. In the scenario above, I'm wondering what the actual right of the matter is. Help!

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22 Tara Kuczykowski June 25, 2010 at 11:52 am

Stephanie, you could use a $1/1 coupon in conjunction with a B1G1 coupon but not a $1/2. As you mentioned, you can only use one manufacturer's coupon per item. The B1G1 coupon attaches to one item, and the $1/1 attaches to one item. If you were to use a $1/2 coupon, that would mean that you're using two coupons on one of the items. Does that make sense?

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23 Melody July 28, 2010 at 10:58 pm

I have a question about Target's coupon policy. Their policy states that they accept one manufacturer coupon and one Target coupon for the same item (unless prohibited). I am confused about the prohibited part. Some of my manufacturer coupons say limit one coupon per item purchased. Does that mean I can't combine a Target coupon with it?

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24 Autum September 14, 2010 at 2:42 pm

My target here in NH says that I can only use one specific Target coupon for an item per day per transaction. So if you're have 4 fresh produce Target coupons, those are not allowed. This would mean you'd need to reserve the other 3 for the next time. Doesn't seem so much fun with Target anymore.

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25 Tara Kuczykowski September 14, 2010 at 2:52 pm

Sorry to hear that, Autumn. You might try another store if you have one nearby. That part of the policy is actually up to the store manager's discretion, and many stores will let you use more than one like Target store coupon in a single transaction.

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26 Audrey C. September 16, 2010 at 10:06 pm

I had a horrible experience at Target today and my couponing there normally goes very well.

I had a small assortment of items, and had Target Qs and matching manufacturer Qs for 3 of them. The cashier told me I could not use both a Target Q and a manufacturer Q on a single item because of fraud and the store coupon policy now prohibited it.
I explained I had been there earlier that week and done similar transactions with no problem. She called over a manager who told me I couldn't do it because then I'd be getting an item for free and it wasn't fair, and the registers themselves were not able to scan two Qs for one item and in such a case, the cashiers couldn't override it. They both regarded me as if I was trying to game the system, and it was slightly humiliating.
So as not to hold up the line, I took back my coupons that didn't scan and paid for the full total, but when I reviewed my receipt later I noticed that for one of my items (Clorox wipes), both the manufacturer Q AND the Target Q registered and took off the appropriate amount.

If it's an individual store policy, I could understand that (but can they override corporate policy? None of my coupons prohibited a second coupon from being used on the same item) but the manager was clearly lying about the registers not being able to scan two coupons for one item because the Clorox wipes did scan both coupons without problem.

It will be a sad day for me if I have to cut Target out of my couponing deals.

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27 Tara Kuczykowski September 16, 2010 at 10:35 pm

Oh, that is absolutely false, Audrey. I'd definitely get on the phone with Target's customer service. Their policy is to accept one store coupon and one manufacturer's coupon on an item. In fact, my store has signs posted at every checkout line indicating this. You can see a photo here: http://dealseekingmom.com/target-stacking-coupons-for-maximum-savings/

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28 Audrey C. September 17, 2010 at 12:20 pm

Well, I fired off an email to corporate last night but I only got a form reply in response. I suppose I'll be calling customer service after work. Disappointing.

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29 Jennifer Edwards September 20, 2010 at 11:31 pm

I just went to target this evening and tried to buy 3 packs of huggies wipes for $1.99 each, and then use a manufacturer coupon for $2.50 off of the purchase of 3. The coupon only rang up for $1.99, and when I asked why, I was told that they could not give me more than the value of the item (i.e., $1.99) off. When I told them that didn't make any sense since I was required to purchase all 3 in order to use the coupon, I got a very rude stare and complete silence. What gives?

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30 Tara Kuczykowski September 21, 2010 at 12:12 am

Sounds like you got a very uninformed cashier. :( Did you try going to the customer service desk?

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31 Jennifer Edwards September 21, 2010 at 3:06 pm

The cashier actually called over the manager and that's what the manager told me. I was tempted to just cancel the purchase all together, but it was still a good deal. It really doesn't make any sense at all though, and the lady was obviously not in the mood to compromise. I was just wondering if anyone else has had that experience, since they don't really specify anything in their coupon policy :(

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32 catnapped September 29, 2010 at 2:19 pm

That's actually a known problem with the programming of their system (where a "buy X, get $y off" coupon will only get the price of one of the items if it's less than the coupon value), but it seems like they're not taking much interest in fixing it as it's STILL going on as of today (9/29)

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33 Christine October 6, 2010 at 4:18 pm

The buy x get $ off problem is STILL going on. Went shopping today with $1 off 3 and it only wanted to give me .82 off b/c that was the cost of one item. Store manager was very rude saying "well your getting one of them for free so what does it matter".

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34 Leah November 4, 2010 at 2:55 pm

To the Target cashier:
If I have 30 bottles of trial size shampoo and 30 one dollar coupons, you are darn skippy that I'm going to get 30 dollars worth of free shampoo. It's employees like you that cause me give stores other than yours, my business. Your store is reimbursed by the manufacturer for every penny of the coupons value. Target isn't out anything. There is nothing more annoying than a nosy cashier who gets ticked because someone is getting something for free. Use your coupons and you could be a smart shopper, too!

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35 ATargetCashier November 8, 2010 at 1:05 pm

If you go to Target to buy shampoo, why bother to buy 30 little bitty bottles when you could go across the aisle, but a bottle or two of regular shampoo (avg. size 12+ oz), pay for it and leave the store, freeing up your day to do more constructive things. Fraud by any other name is still "fraud." Now admit it -- you enjoy playing the "game," so you spend your precious gasoline driving around town just so you can play that game -- and make the cashier miserable in the process. Whee! What fun!

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36 ATargetCashier November 10, 2010 at 10:59 am

A legit question to ALL of YOU: What do all you ladies do with all those candles, perfurmed oils, teeny little boxes of cereal, etc. ad nauseum that you buy? Do you donate them to a local food pantry? Or do they languish on your shelves, after they fall behind the other stuff and are never eaten/used. Does the printer ink you use and the gasoline consumed to drive from store to store (oh, yes you do!) justify walking away with 30 cereal cups "free?" Do the math. Now admit it: You are playing a game, aren't you? It is called "screw the establishment" -- and you walk away feeling mighty proud of yourself. One other thing: A lot of you could use a basic course in the English language and correct spelling thereof. That could take up some of that spare time you spend "couponing."

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37 josie November 10, 2010 at 12:10 pm

I can't speak for everyone, but I burn my candles and feed my kids the cereal. They’re just as happy to eat a single serving size I got for free rather than a box I bought for $4. When I can spend that $4 to stop and get ice cream or let them ride those little $.25 rides outside of stores. . . bonus. But sometimes that $4 is used to pay the gas bill or buy diapers.

I know couponing can seem tedious (and let's face it, ladies, it really CAN be tedious sometimes) and one can certainly go overboard trying to accumulate free/cheap things. However, for many of us, all those free things we get allow us to free up money in our grocery budget so we can buy better quality food, spend less time working and more time with our kids, get some dental work done. I’ve definitely never been motivated to coupon by the thought of "screwing the establishment." Quite the opposite, actually. I have stock in target and it took a precipitous nosedive in February of '09. Fortunately, it's made its way back up again.

Target doesn't lose anything when I use a manufacturer coupon. They get reimbursed plus $.08. The relationship between manufacturers and retailers is symbiotic: Manufacturers sell more of a product because they put out a coupon. Retailers get consumers into their stores and sell products because a consumer was motivated to go out and shop because of that coupon. Everyone’s happy.

As some really helpful cashiers have mentioned above, individual target stores may have to depart from the corporate policy due to coupon fraud or to maintain stock of various items. And sometimes cashiers don’t have much training on coupon redemption, which is on Target, not them. That’s just how it is and, ideally, we’d all have some patience with each other.

Being a jerk isn’t something that’s specific to couponers or cashiers. It’s specific to people. A couponer who’s nasty to a cashier and tries to use coupons incorrectly, is probably nasty in general and steals her neighbor’s wifi. A cashier who accuses all couponers of trying to “screw the establishment” might be unpleasant in general, but may also have just had to deal with a lot of couponers who have happened to be jerks. Either way, best to mosey on over to another checkout lane.

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38 Priscilla July 29, 2011 at 1:38 am

I agree that buying a bunch of junk that you don't need is a waste of time. I also don't like psycho coupon people. However you sound like a jerk! You are a lazy bum who is so angry that anyone is making you do a little bit of extra work that you threadcrap all over this blog. Target should track your IP address (it's pretty easy to trace someone via IP) and fire your lazy butt! You are just icky.

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39 WalmartCashier November 11, 2010 at 1:43 pm

To ATargetCashier,

You are a complete embarassment to yourself, to the target company, and any person who has read what you've posted. I understand that it is difficult to serve others all day, but lets all face it here, you are in the service industry and since you probably don't have a college degree that means you will continue to serve others... if you cannot handle being polite why don't you go back to college(probably a business school) and work your way up to coporate so you can change the coupon policy yourself instead of treating others so maliciously. Guess what, all those trial size bottle add up to how much is in a giant bottle.

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40 ATargetCashier November 11, 2010 at 7:35 pm

Deer Wallmart casheer: I must say you ar cumpleetly wrongg abut me. I werk at this jobb becuz thats all I coullld get in this economee. I notised that you have misspelled Target (that's with a capitol "T"). I would also suggest that you re-read your diatribe (look that up in the dictionary) and see how many mistakes you have made. No, I don't have A college degree; I have TWO BAs, I speak four languages and have traveled more than half-way around the world. Oh yes, I never went to business school because I was in regular college, but I continue to attend night school classes (just to keep me sharp!) You see -- I'm 72 years young! Now, crawl back to Wal-Mart and lick your wounds. I'm telling you kid -- you really ought to take English 101.

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41 boon November 22, 2010 at 1:15 pm

To ATargetCashier,

All i can say it's your english is worse than new esl student. You need to look at your last post and count how many time that u misspell. I guess you are still taking english classes at your night school.Aren't you?
lol

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42 ATargetCashier November 22, 2010 at 5:53 pm

No, actually it was a feeble attempt at humor. My English is quite unimpeachable; I also speak three other languages and spelling has always been my forte. While English was neither of my majors in college, I have always endeavored to do my best in my research by using proper English. I am appalled by the lack of good grammar and the sloppy presentation(s) seen in most of these blogs. When WalMart Cashier said those unkind (and untrue) things about me, I decided to take her to task. Now, are you satisfied? I shall refrain from further commerce with you and in the future, will endeavor to find a better use of my time. From a well-chastened TargetCashier who would never deign to use substitutions such as "lol" and "u" for "you."

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43 me March 20, 2012 at 1:34 am

wow if i were UR i mean UR lol
Boss i would have you fired out the door NOW.IMMED...............DONT U JUST LUV MY SPELLING? bET IT REALLY ANNOYS YOU RIGHT NOW DUZZINIT?

44 Priscilla July 29, 2011 at 1:39 am

Then maybe it's the dementia that makes you so nasty.

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45 Chelsea May 14, 2012 at 10:52 pm

When you're losing an argument (A Target Cashier) insult someones spelling. Karma will get you eventually for being perpetually nasty.

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46 Laurie November 19, 2010 at 7:07 pm

Wow, I don't have a soapbox so I'll keep this simple. Does anyone know what Target's policy is regarding BOGO sales and coupons? Both Rite Aid and Walgreens, for example, state in their policies that up to 2 manufacturer's coupons can be used for a buy one get one free promotion. I can't find anything online about Target's policy on the subject, and I lost over 9 minutes of my life calling Target Guest Relations in India this afternoon. The man was very difficult to understand and he didn't even comprehend my question. He kept reading scripted responses to things I hadn't even asked... but I digress. Any help would be greatly appreciated.

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47 Tami December 30, 2010 at 12:36 am

I know for a fact you can use a manufacturer's coupon (i.e. $1 off) and also use a BOGO at the same time. I do it everywhere, not just Target. Clearly it violates NO coupon policy. Yet, the elderly Target employee tonight refused to accept it for 2 different items I was buying and acted as if she is the one in the know while everyone else is clueless. I got tired of it and just used the BOGO rather than combine both. Ridiculous.

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48 JackHandy February 22, 2011 at 4:46 am

Wow. I had a Target experience I don't ever want to replicate so I plan on not shopping there anymore. Here's my story:

I went shopping at the Metro North store in Kansas City with my ten year old granddaughter and forgot to give the cashier my coupons when I checked out. My wife called the store and they told her to bring in the receipt and the coupons to the Customer Service counter and they would honor the coupons, so I was the one who went back to the store. A smartass young female cashier called in a manager (I doubt the main manager of the store) when I attempted to redeem the coupons at the CS desk later as was told I could. Because we shopped for double coupon items at the Target store every item on the receipt had a Target and a manufacturer coupon, neither of which was prohibited by the other and they were all legal unexpired coupons. The CS clerk immediately started treating me like I was a criminal and wanted to know why I purchased such a diverse list of products. My receipt totaled $136 and my coupons totaled $41. We are very smart shoppers and look for coupon deals only on products we use all the time, or would like to use if we could afford them normally. A different granddaughter of mine who is much older worked at Target before at the CS desk and gladly informed me that Target's coupon policy is to honor coupons within 14 days of the original purchase date at the Customer Service counter if you present the original receipt, and that if you later return an item that you used a manufacturer coupon they must either return the coupon or the full price of the item not including the amount you paid with the coupon. Why the full price? Because Target will still mail the coupon off to the manufacturer and get paid!

That receipt scrutiny and the humiliation I endured for that 35 minute expedition to Target and cemented our decision not to ever shop there ever again! I'm wondering why they informed me on the phone I could still redeem my coupons and then treated me like a criminal when I brought them in. I demanded a contact number for the ill treatment they gave me, and keep in mind at no time was I flippant or rude to anyone. I called the Guest Relations number 800-303-0308 and started a formal complaint against the store. If anyone is interested I will let you know how it turns out, and I am more than anxious to publish the "actual" Target coupon policy including the result of my personal experience with being told many different conflicting ideologies regarding using coupons at Target.

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49 donna February 27, 2011 at 1:45 pm

Does anyone know the policy on BOGO and using 2 coupons. Most all other stores say they take 2 coupons...had a issue today with one... Don't see it on the policy either way...thanks

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50 Jill March 21, 2011 at 3:47 pm

If a Target coupon says, "Limit one coupon per offer or transaction," can that coupon still be stacked with an MFC?

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51 gail April 1, 2011 at 8:56 pm

I was completely embaressed when my Target cashier closed their register (with customers inline) to call over a floor manager to review the coupons I wanted to use on my purchase. Yes, I had mulitples, 3 coupons of the same, 4 bogo of the same and 2 of another. My sister, mom and aunt save theirs for me as I am the only one in my family brave enough to venture out and actually try to use them! I was purchasing the exact products, not trying to use two coupons on one item or on the bogos, with these direct from the Sunday paper cut out coupons. I was told Target ONLY will let you use ONE COUPON of the same type per customer, per transaction. I was quite surprized to be told this and when I told the manager I had'nt had a prtoblem before, she told me the cashiers didn't know what they were doing and the policy is the policy. I can't seem to find that written any where. One coupon per one like item only? As I have four of one type, I must make four trips/transactions/purchases to use all four? Can anyone verify this for me? I always prefered Target over Walmart, but now not so much.

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52 Target shopper April 8, 2011 at 9:46 pm

I have a kind weird question. Say I bought a face wash for 4.99 and gave a $2.00 coupon and changed my mind and wanted to return it. how would they return it? Would they just refund me 2.99 or the full 4.99 price?

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53 Tara Kuczykowski April 8, 2011 at 10:19 pm

They will refund you the full price of the face wash.

However (and I'm not implying you'd do this but just for the sake of anyone else that might be reading this) doing so habitually and intentionally in order to try and make money on the coupons used would be fraudulent behavior and could be subject to prosecution.

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54 Convinced April 11, 2011 at 1:57 am

Coupon newbie, just came her to read Target's policies, but my Target Coupons are now in the trash.

My thought is, Target needs to get themselves a blogger. I am certain if they had one, Mr. Bachelor(s) Degree would be looking for yet another job, Ms. Walmart cashier would be SO hired in his place! :) And the comments left throughout the rest of the year would have been about the improvements made.

My husband is a corporate guy (for another chain) ...if he read these kinds of comments about his store, he would cry in his sleep.

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55 LiRod April 21, 2011 at 12:13 am

WOW!!!! I was so looking forward to shopping at Target with my coupons but I can't say that I like what people have to say about it at all!! As far as the "Target Cashier" goes, if you don't like your job then quite! Everything that you have blogged has been pure ignorance! It seems to me like your the one with too much time on your hands if your worried about what people are buy with or without coupons and the gas they use to get there! I could go so much further into what (more) I have to say about you but I don't believe you deserve the time of day so good day to you and GOD BLESS YOU! God knows you need it!

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56 Afraid of Target April 22, 2011 at 7:06 am

After reading how Target Employees treat people using coupons I will never step foot in one...

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57 Barbara Norris April 24, 2011 at 11:41 pm

Everyone needs to remember for every Bad complaint you see in regards to using coupons at Target there are probally 10 or 20 satisfied coupon users. People are quick to jump on the slam the store wagon when something bad happens however it's not the same for when something good happens. I personally have never had any issues at Target using coupons.

Best thing to do is print your policy from the website before you go to the store and call the store and speak to the manager before you go or even when you arrive to find out that stores specific coupon policy as there are some places where it is individual store managers who make the choice ... So save your time, your gas and embarrassment and anger by checking before you shop :-)

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58 Mark in LA April 30, 2011 at 2:16 pm

I went to the Target in Pasadena today on Colorado Blvd. It is the first time I have encountered a limit of one coupon per transaction for items. I had two coupons for some boxed asian noodles and the cashier and supervisor said I could only use one coupon. On top of that, I had a coupons for Lysol Kitchen spray and Lysol Bathroom cleaner. They tried to tell me I could only use one coupon even though they were different products. It was all very confusing. After I complained "nicely" that it was not two coupons for the same product, the cashier spent a few minutes reading "kitchen" and "bathroom" and finally scanned the coupon. The computer took it so I'm not sure why all the extra effort to deny my $1.00.

BTW, men use coupons too! My mother taught me well.

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59 Tara Kuczykowski April 30, 2011 at 2:19 pm

Good for you, Mark! And I don't mean that sarcastically. My hubby will use coupons if I give him a list and the coupons, but I wish he would take some initiative.

I always love to hear from my male readers. I suspect that there are probably more out there than most would think, but they seem a little hesitant to comment, so thanks for taking the time!

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60 Bluehawke May 6, 2011 at 9:09 am

I have several things I have to point out to all of you:

1) Target has a very bad training program for it's cashiers
2) Target has a little problem with the way it treats its cashiers (and employees in general)
3) Target does not always have informed Cashiers, Supervisors & Managers
4)Supervisors & Managers can (and do) interpret the policy wrong

Combine all three of these and you will and do have problems.

I have included a copy of the Target Coupon Policy below. You can find it on there web site

Target Stores
Coupon Policy

Coupons are a great way to save even more when shopping with us, and it's easy to use them at our stores.

•    Target accepts one manufacturer coupon and one Target coupon for the same item (unless prohibited)
•    Super Target coupons can be used in any Target store if the store carries the item
•    We gladly accept valid internet coupons

Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.

When accepting coupons, we use the following guidelines:

•    We accept two kinds of coupons: Target-issued coupons and manufacturer-issued.
•    We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
•    Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
•    We can't give cash back if the face value of a coupon is greater than the purchase value of the item.
•    We can't accept coupons from other retailers, or coupons for products not carried in our stores.
•    All valid coupons should be presented to the cashier while you're checking out.

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61 Marge May 11, 2011 at 8:31 pm

Just a quick question. I can see in the coupon policy that Target will gladly accept valid internet coupons. But is there any policy regarding whether or not the coupons have color? I tried to use an internet coupon today (which actually scanned sucessfully at the register), but then the cashier said they couldn't take carbon copies (her words) of coupons and my coupon must be one because it didn't have color on it. She called someone over, who didn't identify himself, and he looked it over for some time and asked if I would still buy the item if they didn't take the coupon, I said no, I wouldn't. I didn't get the item abd asked for my coupon back. I know that other stores policies state that they will accept internet coupons in color or B/W, but I don't see anything one way or the other in the Target policy. Thank you.

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62 1 HOT COUPONIN MAMA May 21, 2011 at 4:53 pm

I had the worst COUPONIN experience at Target today so I went in to see if this deal i found online was at my Target which was for the lunchables and mustard which of course it wasnt but i found some good deals on frenchs hot mustard for 89 cents and i had a 75 cent coupon cant beat that price so i got 3 i also had 3 bogo coupons for ceasers (dog food) 3 bogo coupons for wiskers (cat food) i had a coupon for secret for a 1 it didnt say a size so i grabed the trail size which was 97 cents a coupon for febrezze for a 1 and it didnt say the price so i got the trail size for 1.87 i got ivory soap that was 1.00 i had a coupon for a 1.00 and zest for a 1.00 and had a coupon for 1,00

when i got up to the cashier or should i say B**CH......she rang my stuff up took my coupons went through the screen for every item and started telling me i couldnt get the secret bcuz it was less than a dollar i began to explain to her that she could adjust the 3cents off n she said no and i asked to speak to a manger and she said she was the manger.So i said fine and told her to take it out. then she didnt wanna ring up my coupon for the mustard bcuz she said i could only use one bcuz it says one per purchase so i told her that that means one per bottle so she said she put them in. wen she totaled everything out i know something was wrong so i payed her and i looked at the recipt and of course she had alot of mistakes.

1. she charged me for the secret she said she took off

2. she didnt put n my 3 coupons for bogo of wiskers

3. she didnt ring up 1 of my mustard coupons

4 she didnt ring up my zest of dove coupon

so the csr gave me my money back told me sorry but agreed with the cashier bout the only 1 coupon per transaction and said this was only a cortesy and they wont do it again

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63 Wendy Dahlberg June 4, 2011 at 6:13 pm

I have some awesome coupons for Johnson & Johnson ($3/2) for first aid that I am sending 30 to my mom in Joplin, MO ( I am in CA). I told her to go get the travel size first aid kits (.97) so she can donate them to the tornado victims in the shelters. I really hope they dont give her a hard time!!

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64 Anon June 10, 2011 at 2:04 pm

The majority of the time when someone hands me a pile of coupons, a large amount of them do not apply to anything they purchased. If a notice pops up on the screen and says "not applicable" that means that coupon is not applicable for anything you have purchased. Am I going to adjust the price so you can use your coupon? No. You didn't purchase the correct item.
For example, if you have a coupon for $1 off any Tide purchase but it clearly says "excludes travel size" you can NOT use the coupon. If the price of the travel size Tide is .68 and the coupon is $1 off, the coupon savings cannot be greater than the purchase price of the actual item. The store cannot owe you money. This is not just Target that does this, this is every company ever.
Another good point to make is BOGO coupons. If you live in a state where sales tax applies, you still pay sales tax on the free item.

Don't fight with your cashier if they say they can't accept the item. The computers are automated to accept every possible coupon. If it won't accept it, it won't accept it.

It's not that hard. Read the coupons. Buy the appropriate item.

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65 sharon June 13, 2011 at 5:15 pm

walmart will actually give you cash back.

not every coupon is automated in every computer.

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66 Tina June 14, 2011 at 11:16 am

As a former Target employee of 3 years I have to inform some you of a few things; 1 Cashier/Guest Service training is terrible. Most of the time the cashiers at the lanes are employees called off the floor to cover a break or if theres more than a few people in every line and we had 20 minutes of training to check people out. Never was I personally shown a couponing policy or any policy for that matter. My job was to hurry up get to the register and get people thru the line in as little time as possible. There was a reason for this though, some people have no patience and there are more people that complain on their "surveys" then say they had a good experience in any specific department.

As for the "Managers", many of them, at my store specifically, were people that were hired right off the street with no prior retail experience when there were many people that had been in retail or with Target in particular for several years and were never offered a Lead position. This is why I went to school and now work in the medical field. 3 years of being passed up for a position I was more than qualified to do so they could hire someone else to be in charge of my department that "I" had to train to tell ME what to do in the future.

Not a good company to work for. The cashiers have the crap end of the deal also. They are yelled at, repremanded, even fired over the smallest things. Please treat your cashier with some compassion because if the mess up and give you something they shouldn't have it will be found and they will be repremanded but on that note, if you do end up talking to a Manager and they are rude, 90% of the time they are uninformed and maybe just an AHOLE in real life!

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67 Melissa September 6, 2011 at 10:28 pm

Target in our area has decided to limit one like coupon per transaction and one 'transaction' per customer lately - I tried to go to the link that you posted but it no longer goes to the coupon policy. :-(

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68 anita September 10, 2011 at 1:56 pm

I went to Target yesterday. I wanted to use a 50cent coupon off of the Tide trial size pack. The coupon did not state a specific size nor did it excluse trial sizes. However, the cashier said they do not accept these on trial sizes and I stated that this coupon did not exclude the trial size so he called over a manager who honestly looked about 18 years old, and after a few minutes said they cold not accept the coupon. On some of the store sales you list on here I understand you apply your coupons to trial sizes. What should I do next? and dummy me left my store policies in the car!!! Help? Thanks

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69 Tara Kuczykowski September 10, 2011 at 7:44 pm

The best thing to do in these kind of cases is to contact corporate. They can't fix these discrepancies if they're not aware of them.

Hope you get it resolved! They definitely should take them if they don't exclude trial sizes on them.

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70 Debra September 13, 2011 at 10:52 am

I had an awkward experience at my local Target last week. I went in and bought strictly food items, non-taxable. I had one manufacturer's coupon for $1 off one box of Cheerios, the only coupon I used. I have an EBT/Snap/foodstamp card i was using for this purchase,which I've used in various other stores with no amount owed at the end of my entire transaction. However, this particular time, when the cashier was done, she told me "Your total is $0.03." I was like HUH? I didn't buy anything taxable & I don't see anything in their coupon policy stating they will tax or charge any fees coupons used at checkout.

Foolishly, I misplaced my receipt so I'm not really sure how it was worded on the receipt. I'm just glad I had a spare nickel in my purse! LOL

Anyone running into this issue with Target too?

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71 Diedra October 4, 2011 at 2:01 pm

Target USED to be my favorite place to shop...not anymore. Today I tried to use a $2/3 Tide - no size restrictions. I purchased 3 trial sizes at .97 each (2.91 total) and they refused to accept my coupon. They told me it had to be the "big" sizes. I informed them the coupon didn't have a size restriction. They still said no. Then I purchased a 9.99 Transformer toy. After having some trouble, my $5 target mobile coupon scanned. Then I tried to use a $5 manufacturer coupon. The cashier refused to accept it "because it's more than the item itself". I asked if she would adjust it down to 4.99. Her reply, "I can't." I asked to speak with a manager. Not one but TWO managers said I wasn't allowed to use the Tide or Transformers coupons. Then they dropped a bomb..."You're actually only allowed 4 manufacturer coupons and 4 target coupons in 1 transaction." Not 4 LIKE coupons - 4 coupons for your whole transaction. So, if you have 20 different items, you're only allowed 4 manufacturer and 4 target coupons!

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72 Heather October 7, 2011 at 10:54 pm

While Target is throwing around there "coupon policy" I wonder if they adjust the amount they recieve from the manufacturer when they do not give the customer the full coupon amount, I would guess not. While we are on the subject coupons are repaid to by the person who issued them. No one is out any money.

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73 Ang November 14, 2011 at 4:49 pm

Here in Alaska, we have to drive anywhere from 5 to 20 miles to "go to town" (unless you live in a more populated area then it could be 2-5 miles) so many people do go store to store to get the very best deals. Many of the sale items listed on this site (as well as others), I can bet on adding .20 to .60 to every item (Medicines are 1 - 5.00 more), no doubling/tripling and our items go up as gas goes up. Being a single mom of 3 kids on a limited budget, I have saved ~900.00 in the last 4 months of couponing and sales being able to give my family things when they need it and doing splurge things like bowling or swimming instead of waiting until we have the money which could easily be 3-4 months down the road after bills are paid. So couponing is especially important to save whenever, wherever I can. With that said, and after reading through all the responses re Target policy, I do have to say I LOVE my local Target! The cashiers here are very knowledgeable on their policies, polite, encouraging and have a very low turn over rate (compared to other local stores). I always do multiple transactions if I am buying more than one of the same item - I have never been told customers are limited on transaction amounts, can't use a coupon if it exceeds the item price or limited in using Target coupons. The only "problem" I have had is a young csm ready for a break roll her eyes price matching with Walmart a couple months ago .....Scrub bubble Toilet cleaner starter kit on sale for 9.99 there and if you bought a refill (2.99 on sale) you received a 5.00 gift card so after price matching (at Walmart it was 5.59) and a couple nice coupons (5/1 starter kit, 2/1 on refill) I paid 1.75 (after tax) so I made 3.25 (after the gift card) which normally would of cost me 13.24 - 7q's = 6.24 - 5 gc = 1.24. She asked if I had more coupons, I had 3 more, so she sent someone to go get more (one for each neighbor in my 4 plex) and redid the transaction not believing the deal, called over a couple other csm's on duty to check it out and asked where she could get some coupons lol Now when I go in the ones that recognize me, ask what's my plan and watch for themselves to see how they can save money too like yesterday my total amount was 4.63 (babysoft lip - 3.29 and first aid kit - 1.37) and I got it down to 0.68 after tax and coupons....I redid this deal 7 times and still have .24 left on one of the 5.00 gift cards from the scrub bubbles deal - you may think this is hoarding but with Christmas coming up and 9 families to get gifts for not including my own (1 large gift basket per family) my total out of pocket is 45.90 ($5 per family after gift cards and coupons) instead of 73.44 (18 x $4 per person) saving 27.54 and they get things the whole family can all use instead of whatever item is cheapest at the moment. I did feel a bit guilty but not as guilty as looking into my kids eyes and telling them not this month

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74 chrissie May 16, 2012 at 4:39 am

I am also a Target employee and I just thought I would weigh in on this debate. The first thing is we get updates to the coupon policy frequently and not always on the same date or at the beginning of the month, so you might come one day and three days later something might have changed. As far as the bogo and cents off coupons go I think that might be up to an individuals interpretation to me if both coupons are manufac or store then I would not except them on the same item because to me that is double dipping. On the other hand I do accept coupons for trial sizes if the coupon doesnt state that you can't take them for that. If Target doesn't want you to use them for trial sizes then they need to state that on the coupon. But sometimes we do limit quantaties per our managements instructions. I can tell the difference between a coupon printed in black and white and one that has been photocopied which is not acceptable. The registers sometimes reject coupons that are valid but the cashiers might be afraid to override it. But one thing I want to say is courtesy goes both ways. Please don't come up to me with a defensive attitude when you don't even know yet what I'm going to do. Don't tell me how to ring things up or how to take coupons, this is my job and I need to keep it so I will do what my managers have instructed me to do. I use coupons too, I am a human being too. I will gladly listen to what you have to say, but I may not always be able to do what you want. Its nothing against you and some of the things people are saying here are not correct. Like you have to bring back missed coupons the same day, sometimes it will let you bring them a few days later but there is no way to override that. I don't personally care if you have alot of the same item as long as you have the coupon for it. But we have rules about how we are to ring things up like all applicable coupons are to be taken off prior to any price adjustments, if after coupons are deducted the price is the same or less than the ad match price we aren't supposed to lower the price anymore. This is a written policy, and most cashiers don't do it properly and people get really good deals like that but they don't complain when policy is broken in their favor. I'm willing to work with anyone within the boundries of my job but just because you throw a fit and think your right doesn't mean you are going to get your way.I hope you realize we are people too, and everyone makes mistakes.

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