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Target Corporate Coupon Policy

by Tara Kuczykowski on August 23, 2008 · 86 comments

One of my readers commented the other day that a manager at her store refused to let her stack a Target store coupon with a manufacturer's coupon on the same item. I've never found this to be the case (although I have come across misinformed cashiers), so I set off in search of an official Target corporate coupon policy.

Not surprisingly, I didn't find an official policy online. Walmart is one of the few stores that I'm aware of that has the corporate policy in black and white and publicly accessible. I came across a few sites that had a Target coupon policy listed that they had received from Guest Relations, but as they had not been posted recently, I decided to email Target Guest Relations myself to get the most current version.

They were very speedy with their response, and here is the information I received.

Thanks for asking us about using coupons at Target. Coupons are a great way to save even more when shopping with us, and it's easy to use them at our stores. Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.

When accepting coupons, we use the following guidelines:

  • We accept two kinds of coupons: Target-issued and manufacturer-issued.
  • We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
  • We can't give cash back if the face value of a coupon is greater than the purchase value of the item; in this case, we're able to adjust the value of the coupon to equal the price of the item.
  • We can't accept coupons from other retailers, or coupons for products not carried in our stores.
  • All valid coupons should be presented to the cashier while you're checking out.

For questions about using a specific coupon, we encourage you to stop by Guest Service and ask to speak with the Guest Service Team Leader. They'll do their best to help while you're in the store. If you still have questions after speaking with them, please call our Guest Relations team at (800) 440-0680. Either way, we're here to help!

I'd suggest printing this out and carrying it with you when shopping or at least keeping the Guest Relations phone number handy for disputes.

{ 86 comments… read them below or add one }

1 TARA August 21, 2009 at 9:20 pm

Does anyone know how many of the same coupons you can use for the same items at Target (6 boxes of cereal with 6 coupons, etc)? I have gotten conflicting answers from Target cashiers.

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2 TARA August 21, 2009 at 5:20 pm

Does anyone know how many of the same coupons you can use for the same items at Target (6 boxes of cereal with 6 coupons, etc)? I have gotten conflicting answers from Target cashiers.

Reply

3 Tara Kuczykowski August 21, 2009 at 9:32 pm

Tara, for manufacturer coupons you should be able to use as many as you want. The Target store coupons do say that you may only use one like coupon per purchase; however, Target customer service has told a number of people that stores reserve the right to accept multiples. My local stores have always let me use more than one in a single transaction.

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4 Tara Kuczykowski August 21, 2009 at 5:32 pm

Tara, for manufacturer coupons you should be able to use as many as you want. The Target store coupons do say that you may only use one like coupon per purchase; however, Target customer service has told a number of people that stores reserve the right to accept multiples. My local stores have always let me use more than one in a single transaction.

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5 Julie August 29, 2009 at 5:37 am

Thank you so much for this blog, I have only recently begun using the Target coupons and I have 3 stores nearby. Each shopping trip is a different experience,and my last trip was a real ordeal (the cashier turned off her light and had to ask 2 different managers for assistance). I will be emailing Target corporate for their official policy to carry with me. Thank you so much!

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6 Julie August 29, 2009 at 1:37 am

Thank you so much for this blog, I have only recently begun using the Target coupons and I have 3 stores nearby. Each shopping trip is a different experience,and my last trip was a real ordeal (the cashier turned off her light and had to ask 2 different managers for assistance). I will be emailing Target corporate for their official policy to carry with me. Thank you so much!

Reply

7 Carol September 12, 2009 at 1:58 am

I had the same problem tonight. I spoke to three "managers." I ended up coming home without the products and called the number you provided. They were great! They contacted my Target store and I called soon afterwards. The manager apologized and said he was in the wrong. He invited me back in tomorrow to give me additional coupoons. I hope they have what I went for in the first place as they were low in stock. We'll soon see! Thanks for posting the phone number. I now have it on my cell phone in case I need it again.

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8 Carol September 11, 2009 at 9:58 pm

I had the same problem tonight. I spoke to three "managers." I ended up coming home without the products and called the number you provided. They were great! They contacted my Target store and I called soon afterwards. The manager apologized and said he was in the wrong. He invited me back in tomorrow to give me additional coupoons. I hope they have what I went for in the first place as they were low in stock. We'll soon see! Thanks for posting the phone number. I now have it on my cell phone in case I need it again.

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9 Jen E. September 15, 2009 at 4:10 pm

Hi Tara! I just linked to your post on my blog :) I put together a list of my local grocery store coupon policies and several actually did have their coupon policy available online -- Safeway, Giant, Harris Teeter, Wegmans and Shoppers Food Warehouse. I linked to their policies in my post if you want to check it out... http://fabulouslyfrugalinnova.blogspot.com/2009/09/couponing-101-part-4-store-rules.html
Thanks for being a couponing and blogging inspiration!!!

Reply

10 Jen E. September 15, 2009 at 12:10 pm

Hi Tara! I just linked to your post on my blog :) I put together a list of my local grocery store coupon policies and several actually did have their coupon policy available online -- Safeway, Giant, Harris Teeter, Wegmans and Shoppers Food Warehouse. I linked to their policies in my post if you want to check it out... http://fabulouslyfrugalinnova.blogspot.com/2009/09/couponing-101-part-4-store-rules.html
Thanks for being a couponing and blogging inspiration!!!

Reply

11 Tara Kuczykowski September 15, 2009 at 4:34 pm

Thanks, Jen! Your links will come in handy when I update the Grocery Grab soon.

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12 Tara Kuczykowski September 15, 2009 at 12:34 pm

Thanks, Jen! Your links will come in handy when I update the Grocery Grab soon.

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13 tammy September 24, 2009 at 9:14 pm

I just got back from target and wanted to print our a coupon policy to keep on me and your blog was the first to pop up in google so ill be printing yours=)
My issue today was with Crystal Light. I bought a whole bunch of other things which i had coupons for... i hand the cashier my stack of coupons and she yanks my 2 Crystal light coupons out of the pile and says "CANT TAKE THESE!" i said why not? the coupon says ANY! She says we'll they are less than the value of the coupon. so i said you cant adjust it down? she says NOPE! [been through this 100x and i know the correct answer]. I said well Corporate has told me many of times your supposed to! So she gets a manager. He comes over and she explains and he says NOPE! We cant do that! I said how come? Corporate said that's what you have to do in this case! The guy says "EXCUSE ME?" like i was trying to undermine him, when i was just telling him the REAL policy!! So i repeated what i said again and he still didn't budge!! So i said okay then take them off please! and i bought my other stuff and went and called corporate just to hear that i was right lol and the lady i talked to was very nice and very helpful and said she'd be calling the store and speaking to him! I also said its pretty sad if i have to start carrying Targets coupon policy with me to prove things to store managers etc. She said i agree and you shouldn't have to do that. She also said thank you for calling and letting us know cause if ppl like you dont call we dont know if things are being done wrong!
Just thought id' share=)

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14 tammy September 24, 2009 at 5:14 pm

I just got back from target and wanted to print our a coupon policy to keep on me and your blog was the first to pop up in google so ill be printing yours=)
My issue today was with Crystal Light. I bought a whole bunch of other things which i had coupons for... i hand the cashier my stack of coupons and she yanks my 2 Crystal light coupons out of the pile and says "CANT TAKE THESE!" i said why not? the coupon says ANY! She says we'll they are less than the value of the coupon. so i said you cant adjust it down? she says NOPE! [been through this 100x and i know the correct answer]. I said well Corporate has told me many of times your supposed to! So she gets a manager. He comes over and she explains and he says NOPE! We cant do that! I said how come? Corporate said that's what you have to do in this case! The guy says "EXCUSE ME?" like i was trying to undermine him, when i was just telling him the REAL policy!! So i repeated what i said again and he still didn't budge!! So i said okay then take them off please! and i bought my other stuff and went and called corporate just to hear that i was right lol and the lady i talked to was very nice and very helpful and said she'd be calling the store and speaking to him! I also said its pretty sad if i have to start carrying Targets coupon policy with me to prove things to store managers etc. She said i agree and you shouldn't have to do that. She also said thank you for calling and letting us know cause if ppl like you dont call we dont know if things are being done wrong!
Just thought id' share=)

Reply

15 Tiffany September 27, 2009 at 6:21 pm

I have always had problems with using coupons at Target. Most of the time the cashier will argue with me that the coupon is not valid because the item I'm purchasing does not match the picture on the coupon even though it is valid for "any item" by the manufacturer. I know they can override the system because they've done that plenty of times for me since half of my coupons won't scan correctly. I attempted to use a manufacturer and Target coupon stacked today and even the manager wouldn't allow it. I will definitely be carrying a printed copy of this now.

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16 Tiffany September 27, 2009 at 2:21 pm

I have always had problems with using coupons at Target. Most of the time the cashier will argue with me that the coupon is not valid because the item I'm purchasing does not match the picture on the coupon even though it is valid for "any item" by the manufacturer. I know they can override the system because they've done that plenty of times for me since half of my coupons won't scan correctly. I attempted to use a manufacturer and Target coupon stacked today and even the manager wouldn't allow it. I will definitely be carrying a printed copy of this now.

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17 Allison October 4, 2009 at 5:17 am

as for the whole target coupon and manufacturer coupon policy you can use one manufacturer coupon and one target coupon per an item if it doesn't exceed the price and it has too be changed to match the price of an item and for how many you can use per a transaction the guideline is reasonable family quantities and its also depends on how much of that item that is in stock. at the target i work at my management has told me 5 of the same item coupons per a transaction or to use my best judgment i usually let it slide and there is a way to over ride the coupons just as far as it isn't outdated.

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18 Allison October 4, 2009 at 1:17 am

as for the whole target coupon and manufacturer coupon policy you can use one manufacturer coupon and one target coupon per an item if it doesn't exceed the price and it has too be changed to match the price of an item and for how many you can use per a transaction the guideline is reasonable family quantities and its also depends on how much of that item that is in stock. at the target i work at my management has told me 5 of the same item coupons per a transaction or to use my best judgment i usually let it slide and there is a way to over ride the coupons just as far as it isn't outdated.

Reply

19 Allison October 4, 2009 at 5:25 am

it also states in our ad that we have the right to limit quantities but that decision is up too the store and the management.

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20 Allison October 4, 2009 at 1:25 am

it also states in our ad that we have the right to limit quantities but that decision is up too the store and the management.

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21 ms. drummer November 2, 2009 at 9:31 pm

Does anyone know targets policy regarding bogo's? Are you allowed to use a coupon on both items, or just the one you are paying for? I have several bogo coupons to use for the glade money maker and I want to know the best way to use them or if I should even use those at all.

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22 ms. drummer November 3, 2009 at 1:31 am

Does anyone know targets policy regarding bogo's? Are you allowed to use a coupon on both items, or just the one you are paying for? I have several bogo coupons to use for the glade money maker and I want to know the best way to use them or if I should even use those at all.

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23 Ohio December 7, 2009 at 1:28 pm

My question is; when I print coupons off Targets website they say "manufacturer coupon" on the top. So my cashier argued that I can not use two coupons that say they are manufacturer. So are the ones you print from their site what is considered Target coupons or are there other ones somewhere? Needless to say my first attempt at stacking at Taget was a bust :(

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24 Ohio December 7, 2009 at 8:28 am

My question is; when I print coupons off Targets website they say "manufacturer coupon" on the top. So my cashier argued that I can not use two coupons that say they are manufacturer. So are the ones you print from their site what is considered Target coupons or are there other ones somewhere? Needless to say my first attempt at stacking at Taget was a bust :(

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25 Tara Kuczykowski December 7, 2009 at 3:08 pm

Target recently started including manufacturer's coupon alongside the store coupons online. The only way to tell the difference currently is to print them, so you have to read them carefully to see if you can stack them or not. Only the coupons marked Target store coupons can be stacked with another manufacturer's coupon.

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26 Tara Kuczykowski December 7, 2009 at 10:08 am

Target recently started including manufacturer's coupon alongside the store coupons online. The only way to tell the difference currently is to print them, so you have to read them carefully to see if you can stack them or not. Only the coupons marked Target store coupons can be stacked with another manufacturer's coupon.

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27 Ashley Pippin January 6, 2010 at 3:55 am

Thanks for posting this. I had a problem today with Target in Flowood (Jackson), MS. They would not take one of my coupons. I had the manager walk over and deny it. As soon as I hit the car, I called Corporate Office. They said they were very sorry and that they have had numerous compliants. He filed a formal compliant with that Target. He then offered me some free Coupons for my trouble and told me they should be at my house within 3-5 days. I even told them that the policy stated that they are supposed to take it and they still declined it. On top of that, the cashier was extremely rude! I am just now learning the ropes and trying to save coupons. I went shopping today for the first time with my coupons and I saved $30.15 and I was thrilled! I just wanted to say THANK YOU for all your help!

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28 Ashley Pippin January 5, 2010 at 10:55 pm

Thanks for posting this. I had a problem today with Target in Flowood (Jackson), MS. They would not take one of my coupons. I had the manager walk over and deny it. As soon as I hit the car, I called Corporate Office. They said they were very sorry and that they have had numerous compliants. He filed a formal compliant with that Target. He then offered me some free Coupons for my trouble and told me they should be at my house within 3-5 days. I even told them that the policy stated that they are supposed to take it and they still declined it. On top of that, the cashier was extremely rude! I am just now learning the ropes and trying to save coupons. I went shopping today for the first time with my coupons and I saved $30.15 and I was thrilled! I just wanted to say THANK YOU for all your help!

Reply

29 AC March 31, 2010 at 7:58 pm

Where do I go to email Target about a coupon question?

March 30th 2010 I was checking out with either a manager or head cashier (she's had the final answer for cashier's during a few of my purchases). I had a 'buy 2 get 1 free Q' + 2 Qs for the products I had to buy in order to get the free one. She told me I wasn't allowed to use them all because the 'b2g1' Q applied to ALL 3 items. I argued that was not the case and when I wouldn't relent she said she would see if it would work. Well of course it beeped (have you noticed legitimate Qs beep just as much as incorrectly used ones??) So again I started to politely defend my stance and she said she would "let" me do it this time but fyi bogo Qs are not just for the g1 item.

Anyone know what the official Target policy is on that? If not what is the coupon-specific dept email I can send my complaint to?

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30 AC March 31, 2010 at 3:58 pm

Where do I go to email Target about a coupon question?

March 30th 2010 I was checking out with either a manager or head cashier (she's had the final answer for cashier's during a few of my purchases). I had a 'buy 2 get 1 free Q' + 2 Qs for the products I had to buy in order to get the free one. She told me I wasn't allowed to use them all because the 'b2g1' Q applied to ALL 3 items. I argued that was not the case and when I wouldn't relent she said she would see if it would work. Well of course it beeped (have you noticed legitimate Qs beep just as much as incorrectly used ones??) So again I started to politely defend my stance and she said she would "let" me do it this time but fyi bogo Qs are not just for the g1 item.

Anyone know what the official Target policy is on that? If not what is the coupon-specific dept email I can send my complaint to?

Reply

31 Mrs. Firyil Andary April 25, 2010 at 3:04 am

My 80 year old mother purchased Archer Farms Cinnamon Sugar Tortilla Chips. She open it today, and after having her third chip from the bag she discovered a long blond Human Hair baked in the chip. She was so nauseated she vomited. I was felt so bad for her that I told my mom I will contact Target's corp office. The Bar code # is 071060415id100483-0415 #8523971415Best bought by May 19th 0026d12. This was bought in Dearborn, MI. Please respond to this e mail, I hope to hear from your company soon.
Sincerely , Mrs F Andary 586-610-8063

Reply

32 Tara Kuczykowski April 25, 2010 at 4:27 pm

I'm sure that was an awful experience, Mrs. Andary; however, I don't work for Target so I can't help you with the issue. You can find the information to contact Target customer service here:

http://dealseekingmom.com/target

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33 Mrs. Firyil Andary April 24, 2010 at 11:04 pm

My 80 year old mother purchased Archer Farms Cinnamon Sugar Tortilla Chips. She open it today, and after having her third chip from the bag she discovered a long blond Human Hair baked in the chip. She was so nauseated she vomited. I was felt so bad for her that I told my mom I will contact Target's corp office. The Bar code # is 071060415id100483-0415 #8523971415Best bought by May 19th 0026d12. This was bought in Dearborn, MI. Please respond to this e mail, I hope to hear from your company soon.
Sincerely , Mrs F Andary 586-610-8063

Reply

34 Tara Kuczykowski April 25, 2010 at 12:27 pm

I'm sure that was an awful experience, Mrs. Andary; however, I don't work for Target so I can't help you with the issue. You can find the information to contact Target customer service here:

http://dealseekingmom.com/target

Reply

35 Melissa May 30, 2011 at 5:30 am

Do you know what is the limit of bogo coupons I can use? Like can I use more than one of the same type of coupons for the same brand of items? At Target.

Reply

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