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You asked for it, and Rite Aid listened. Just check out the new and improved Rite Aid Corporate Coupon Policy that one of their representatives emailed me!
I think you'll be happy to see that they have addressed many of the specific items that customers have issues with regularly, including:
- Internet printable acceptance
- Coupon usage on BOGO sales
- Adjusting coupons w/ face value that exceeds item price
This is a must-print document that you'll want to stash in your coupon binder or with your coupons.
I hope you'll all take a moment to thank Rite Aid for putting together such a thorough coupon policy either in the comments here (I'll make sure to send my contact this link) or by sending them a message through their website! And let's hope that more companies follow their excellent example.
Tara Kuczykowski is a married mom of three boys and two girls, ages 4 to 10 years, living in Columbus, OH.
{ 80 comments… read them below or add one }
This is awesome. Thank you Rite Aid for putting your customer's needs first.
This policy has been incredibly helpful in the suspicious environment I have to deal with in Manhattan. Apparently, my store still hasn't received the new policy, and although they verified the validity of my copy with head office, they're still wary. I expect that will improve over the next few weeks!
Thank you Rite Aid! This will be very helpful!!!
Wow, what a clear coupon policy! Now, all other stores need to follow suit!
what is the policy for refunds? I was charged wrong and the girl had to refund and ring me agian, but she did not give me back my coupons and said she could not! I called the 800 number when I got home and was told that the coupons are free money and cannot be returned to me even though i got a refund. So in other words they get reimbursed from the manufactor and I get nothing? And to top it off I did not get refunded the exact amount it was 40 cents less because of tax and they do not refund tax? Am I missing somthing , if I paid $12.22 shouldn't i get back the same amount, instead i was refunded $11.84. I am not happy!
Now that is customer service for you! Thank you Rite Aid for putting together such a clear cut, understandable, coupon policy flier. I will definately stash this in my "coupon file" for those "uneasy" shopping sprees that possibly may come in the future. I do love shopping at Rite Aid!
Thank you so very, very much for posting this. Love the clarity and the anticipation of lots of different situations. If anyone from Walgreens is reading these comments, please take this to management as an example of what we need to shop at Wags with confidence (and add another bullet point for proper acceptance of Register Rewards!)
Elisa, the policy on coupons should be that if you return the item right then (let's say you realize it was the wrong price and really don't want the item) than they should refund the cash value (minus the coupon) plus return the coupon to you. But let's say you realize the mistake several days later and return the item. They should refund you the total value of the item (NOT minus the coupon).
I have gone round and round with managers on this before. Now I know what managers to see about returns....
Thanks Rite Aid! This is great and will making shopping in your store much easier. I appreciate the thought put into this information. Great customer service.
thanks for this. i will print this asap. i wish i had it yesterday.
i tried to use 2 manufactures coupons on a BOGO deal and she told me i could only use one. which according to that policy sheet is wrong...you can indeed use two coupons. and they were $3 coupons too. grrr!
Well Done Rite Aid! You just saved yourself a customer as far as I'm concerned. Hopefully this will minimize the number of times I'm accused of "stealing" when I try to use two coupons on two items that are part of a BOGO sale.
Thanks for posting this updated policy. The cashiers at my Rite-Aid have only been accepting one internet coupon per transaction, (I know it's crazy but they insist), which can really screw up a great deal. I've been avoiding Rite-Aid because of that. I'm going to print this policy and take it in with me next time I shop! Thanks!
This is great,I thank Rite Aid for sending you this new policy. Unfortunately for me my Rite Aid store in Adrian Mi has a district manager who changes his policies "willy-nilly" and when I called corporate to complain that he wasn't following their policy, they told me I had to work it out with him, and that he would be calling me. Well its been 3 weeks and no phone call, surprise, surprise.
I will definitely take this with me. I am always getting flack from the cashiers in elm grove wv rite aid. they always tell me they dont accept internet coupons. and this week i wanted to use the coupon on the vaseline lotion that was advertised and first the cashier said they dont accept the coupon, then she told me the item has to cost $5 or more to use an internet coupon and then she proceeded to tell me i could not get the mail in rebate if I used the coupon to buy the item. I knew all of this was a lie, I have been using coupons on mail in rebate items for years. I went to another rite aid and that lady never said a word, just scanned my coupon and i was on merry way.
Thanks Rite Aid for helping us couponers out!!! I don't usually have a problem using coupons at your stores, but there is one local cashier who won't take the $5 off $25 coupon first. This may have been a recent policy change, but I am glad to know for sure that this is acceptable! I am a rule follower even if I don't feel that something is in the customer's best interest, but it can be so difficult when each store/cashier/manager has different rules. Thanks again!
Where does it say exactly that they adjust coupons w/ face value that exceeds item price? I see: In the event that any item’s selling price is less than the value of the coupon, Rite Aid will only accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is ever provided in exchange for any coupons.
But that may be interpreted as they won't take my coupon if it doesn't equal up? I tried to do the ACT popcorn ball sale last week and they wouldn't take my coupon because it was $1.00 and the sale price was 0.99.
I interpret that as telling the cashier to adjust the price down. It doesn't say to reject the coupon altogether.
Thank you Rite Aid! I much prefer shopping with your stores than the local Walgreens anyway so this just seals the deal more for me to continue to shop at your stores and ditch your competitors.
This policy is helpful but it does not address the question that I encountered. I had manufacturer coupons for an item. I also had an RiteAid/manufacturer coupon for $5/2 (had the RiteAid logo and said manufacturer coupon on it). I was told by the clerk that I could only use one manufacturer coupon per item. Yet the $5/2 was a c0-branded coupon from the RiteAid AdPerks site. This policy not address this area. I have heard form others that they have been able to use both sets of coupons.
Any comments? Thanks
The other day at a local Rite Aid I tried to buy several packs of Trident Layers Gum with several internet coupons. The clerk and manager pointed to the posted coupon policy which stated you may only use one internet coupon per transaction. I need clarification.
Could you explain?
Karen, it sounds like your store still has a copy of the old policy. The policy linked here is the most current version straight from my contact at Rite Aid corporate.
Good info. My Rite-Aid won't accept internet coupons at all. Apparently they need to be educated about their own policies. One of these days when I'm up for an argument, I'll have to give them a lesson on their own coupon "rules."
I am just now joining and have some comments on posts from a while back. If you return an item after the purchase has already been completed and you used a coupon, the coupon can not be taken out of the drawer and returned to you because it is already logged into the register and they give it back to you it will show on their reconciliation papers that they are short in coupons. The refund amount would be the total amount that the item rang up, not what you paid out of pocket for the purchase. EX: Item scans on sale for $3.99 but you have a $1.00 coupon. You decide even right after the drawer has opened that you dont want it, this is already logged, the return is done for $3.99. If you change your mind, however, in the middle of the purchase and the sale is voided.. this coupon is NOT logged into the register and it is returned to you. Also, on the Rite Aid coupons from their AdPerks, you CAN use that coupon plus a manufacturers coupon. And if you have a coupon that is more than the amount of the item, it is simply added in manually as a manufacturers coupon through the register, not scanned. Hope this clarifies a couple of issues and I hope your experiences get better!
I was at Rite Aid today and the manager insisted that the RA Video Values coupons are considered manufacturer coupons and not Rite Aid coupons, and therefore would not allow me to stack them with other coupons. I have poured over their coupon policy and cannot find a description of what Rite Aid consideres to be a RA coupon. I need to something to show the manager. Is there something out there detailing this?
thanks! Amanda
Amanda, here is some information from Rite Aid corporate:
TEXT FROM ATTACHED POLICY: "Only one manufacturer coupon is accepted for each product, unless coupled with another manufacturer coupon found in a Rite Aid circular."
Q:What about combining a manufacturer's coupon with a Rite Aid coupon printed online? (for example, the video values coupons) I thought you could always combine a regular manufacturer's coupon with any rite aid coupon (as long as the barcode starts with "RC," but the policy only mentions circular coupons.
A: The video values coupons are considered Rite Aid coupons and, thus, may be combined as you propose.
Hi Tara ,
As mentioned above by Amanda , I had the same problem today. They would not stack teh manufacturer coupon and RA video value coupon.They said its printed manufacturer coupon on the video value coupon and so we cant stack it . I also had another issue. I bought 2 packs of Huggies and I gave him 2 $2 manufacturer coupons which I got from coupons.com.He says the fine print reads Limit one per purchase so they refused to take 2 manufacturer coupons on the 2 packs of Huggies I bought . So finally he took one $2 manufacturer coupon and one $1 RA video value coupon ...Can you let me know wat i should do .Did I make a mistake in understanding how to use coupons ...Please advise...
Priya-
Limit one per purchase means one coupon per item. Each item is a purchase. If you are buying 10 packs of huggies, you are making 10 purchases. The coupon is just saying you can't use more than one manufacturer coupon per ITEM.
You may combine your video values with your manufacturer coupon.
If you have another problem, tell them you will be glad to wait while they put corporate on the phone.
Good luck. Kristin
I had the problem with stacking manufacturer coupons with Video Values coupons. The checker (who has given me trouble before and I will avoid in the future) was reading the fine print on each of my coupons and rejected the VV coupons because they say, "cannot be combined with any other offer". I only had 6 items and had already been waiting 10 minutes while he pored over the coupons and checked each item in the bag. He said they've tightened up their coupon policy because of fraud. I'm not sure how to respond to that when the policy doesn't address video values coupons and the coupon says it can't be combined. I ended up leaving without making a purchase.
I was made to feel like a criminal today at my Rite-Aid and would like an experienced couponer to clarify things for me. First, the store manager said that in the future any $5/$25 coupons had to be used before any manufacturers coupons but this was not how I understood this policy.
The other point of contention was the Cover Girl B1G1 coupon from this weekends papers. It didn't say B1G1 of equal or lesser but she made me feel as if I were stealing by getting a $15 item free and paying for a $6 (at the half off price of $3). Isn't that what we are supposed to do to maximize our coupons?
I am relatively new to couponing so thanks for your help!
I was worried about the same thing happening with the Cover Girl B1G1 coupon, so I asked a cashier before I even started shopping. She said the free one would be the half price one, not the full price one. I think it depends on your cashier/store. I decided not to do the CoverGirl deal based on that info. Someone emailed corporate about this and the response was that you can't use a B1G1 coupon on a B1G150% sale, but that doesn't sound right at all (http://www.weusecoupons.com/upload/riteaid-eckerd/46610-quick-question-about-cover-girl-2.html). It seems to just depend on the store, so I'm going to make a habit of asking first in the future before spending any time picking out my items if it's a questionable transaction. It's important to me to get a good deal, but it's just as important (if not more) to make sure I can show my face in the store again without getting the stink-eye (so I can get the next good deal)!
The coupon policy is crystal clear about the $5/$25 coupons. They are supposed to come off BEFORE any other coupons, manufacturer or otherwise. So if the total price before any coupons are taken off is $25 or more, you should get $5 off. Print out the coupon policy above and show them next time. If that doesn't work, don't buy anything, go home, and email corporate for a clarification. I did that with my issue (above - wouldn't accept Video Values coupons with any other coupons) and got a very prompt response via email from corporate, plus a call from the store in question. The manager apologized, said she'd educate her staff better, and said she hoped I'd shop at Rite Aid again.
Good luck! I know how you feel...I hate it when they make you feel like you're trying to steal something!
I had a very annoying transaction at my Rite Aid tonight. Below is the email I just sent to Rite Aid customer service. The manager on duty would only let me use ONE internet coupon per transaction. She said the RA Video Value coupon was printed, so she only let me use the $5/$20 and refused the $1 off huggies VV coupon. I even showed her the coupon policy, but she just referred to their store policy posted at the register (obviously outdated). I am so mad! Sometimes I think they see me coming a mile away and think of ways to make my life difficult.
Anyways... here is my email. Hopefully I hear back soon.
"I am a regular Rite Aid shopper (I usually shop there 1-3x per week). I normally leave happy, however tonight I was less than pleased with my experience. I am an avid coupon user. I spend a considerable amount of time matching weekly deals with manufacturer coupons and Rite Aid video value and store coupons. Usually I complete my purchases with my coupons without a hitch. However, the manager that was on duty tonight (she has given me problems before) treated me like a criminal. Your policy states that I can use internet printable coupons (one per item as long as each one does not exceed $5) or clipped coupons along with Rite Aid coupons (one each per item). I was told my the female manager that was working that they would only accept one internet coupon per transaction. I had wanted to use my $5/20 Rite Aid video values coupon along with $1 off Huggies video value coupon for this particular transaction. She REFUSED to accept both. She said the video values coupon was an internet printed coupon and she would only accept ONE for the entire transaction. I have never had a problem with this before. I am very familiar with your coupon policy, and I did try to reason with her.. but she insisted. She referred to the store coupon policy posted at the register (which I understand to be outdated). Please confirm what the proper procedure should have been. I would hate to have to take my business elsewhere as I really do love shopping with you.
Thank you,
Jamie"
Nice email. I'm sure corporate will clear it up, but I know it's annoying in the meantime. Leaving without making a purchase seems to speak louder to them than anything else.
What a rotten experience, Jamie! I'm sure Rite Aid customer service will clear it up for you, but it's definitely frustrating to have to go to so much trouble.
I really hate reading about the terrible experiences in the coupon area of shopping at Rite Aid. I am an Assistant Manager at one of them and we never have problems with coupons. The one time that we did was when a lady was buying some candy bars that were BOGOF and she had a coupon that stated the same and she was told she couldn't use a BOGOF coupon on a BOGOF item. That, however, is false. We have our updated coupon policy taped at all of our registers as reminders, but since all of the girls at my store are huge coupon fanatics (thanks to me :) ) we are all very aware and patient with everyone that comes in. In fact, we look forward to Sunday mornings when our regulars come in because we are anxious to see if they caught some sale w/ coupons that we missed, lol. I hope all of you have better experiences in the future.
Yeah, I should've just walked out without making the purchase. But I didn't want to completely miss out on the Huggies sale, even if they would not let me use the $1 off adperk coupons. I need to find out when my favorite manager works. She always says with enthusiasm, "I'll take the coupon lady." She is always very willing to help me get the best deal. I guess she actually understands that using coupons aren't a criminal act. The manager I dealt with on Friday kept repeating that their store was restricting coupon use because they have been getting a lot of fraudulent ones. Since I am just about the only shopper that uses so many coupons (the store manager said this to me), I can only feel like they are targeting me with that comment. Hopefully I hear back from corporate soon. I might even see if they will do a post-coupon refund for me.
i am a rite aid manager and this policy is not from Rite Aid. Please go to the rite aid site or call a store for the actual policy. the actual policy is 2 pages long, due to people photocopying one time video value and other coupons off receipts. Also, there is a 5.00 limit period on rite aid coupons in a transaction. Just because someone can type up a letter and place a letterhead on it does not mean you can come into a store and wave it at us. We have all the info and will be glad to show it to you.
I was given this information directly from the Rite Aid Public Relations Department. In fact, I did not even have to solicit it. They contacted me with it and have continued to keep in touch with updates and sale information.
I'd suggest that you get in touch with them because your store appears to have not received the updated policy. The $5 limit has not been imposed for nearly six months now.
SO glad you have this! Rite Aid just gave me the run through tonight on a BOGO Cover Girl sale with a BOGO coupon and they told me I was scamming them! A friend pointed me to this link and I'm printing it out and taking it back.
Tell me can i do this?
1 Vv coupon + manufacturer coupon + in-Ad coupon for one item ?
it states i can use one manufacturer coupon and one riteaid ... but in the case of in-ad coupon i can use an in-ad coupon along with a manufacturer ... SOOOOOOOOOOOOOO CONFUSING!
Would anyone mind copying and pasting the policy into an email for me? The pdf file won't open for me so I can print the policy and take it to my rite aid. One rite aid wouldn't let me use the covergirl bogo coupon last week and another rite aid right down the road let me use 2 of them to get 4 items for FREE. The one RA treats me like a criminal and checking out takes 30 min with a HUGE line behind me all waiting and annoyed that I am using coupons that the cashier is argueing with me about it. I simply don't buy the items that they refuse my coupon because I know I am right and they are just pissy. Then they have to do a void and call a manager to do that and it takes forever and is really embarassing. The other RA near me is super friendly and even tapes coupons to the shelves for the items above them. I don't know why I even use the other one except it is a half mile closer. If someone could email me the coupon policy that would be great. rachelvromano@verizon.net Thanks!
Question about the video value coupons...am I only suppose to print one copy? When I completed all my videos, the print set up asked how many copies I want to print out. So I assume we can print out more than one since it gave an option right? But today I was told by my rite-aid store that each customer only suppose to use one coupon...just want to clarify!
Hahaha the "manager" that commented it's too funny ... I called rite aid to complainabout my recent TRIPS where I was told I was stealing.... The cs rep. "William" faxed me the copy while on the phone but my fax was out of ink... Soo he said Its on our website which I replied that it wasn't! And he SENT ME here!!!!!!!lmfao he said "I'm looking at the some one from our internal documents."...
Next day I received a called from the store manager (same one who called md a thief but he denied it to me) and he apologized and said not to call cs next time ... Yeah right!
I just returned from rite aide. I had my policy with me but didn't have any problems other than the clerk saying the huggies $3.00/1 coupons were for little movers because it had a picture of little movers on it. I politely responded ma'am it says right here on the coupon any huggies any size. She was a little snippy because the coupons wouldn't scan. I use the $5/off $20, 2 $3 off huggies coupons and $1 rv huggies coupon, and 2 $1 off huggies wipes. I ended up with 2 jumbo huggies and 2 huggies wipes but I don't see anything on the receipt about the scr rebate thingies how does that work. I was really nervous the entire and felt like I was doing something wrong.
Never mind I went to there website and figured it out. I thought the clerk had cheated me.
Hi - Rite aid wouldn't let me use a manufacture coupon and a video coupon - So this is true we can use them together - I'm going there tomorrow and getting my $3.00 !!!!!
so for that other question above from May
"Tell me can i do this?
1 Vv coupon + manufacturer coupon + in-Ad coupon for one item ?
it states i can use one manufacturer coupon and one riteaid … but in the case of in-ad coupon i can use an in-ad coupon along with a manufacturer …"
Thanks,
Sandy
Hi
My husband and me each of us has an account for the rite aid video value coupons so we can print 2 coupons for the same item ( one from each account) can we use both of them on 2 items but in the same transaction the policy says 1 coupon printed per account no word about the transaction and the cashier ( working there for years )says that this is not ok and the manger (who was new young lady )was confused
thanks
Well someone from the company called to apologize and I told him I wanted my 3 dollars and so he informed the manager that I was coming in for it. The man told the manager that she didn't need to be the coupon police and to just take the cupons.
Rasha - I have been using a coupon for each item too - sometimes in the same transaction and most time seperate - What you said is correct. Just email the company of your situation like I did, someone will call you back and then they will call the store manager. or you can make seperate transactions so there are no problems.
i cant see the email new policy coupon. is there anywere else i can look at it?
OK. so rite aid is getting annoying with their strictness with coupons and i am going to start calling corporate right in front of their face from now on because they are being ridiculous. I have a lot of rite aids by me and two of them pushed me to call corporate.
i had the 5 dollar Video value coupon and other manufacturer coupons intended for specific products so I went to the register with 20 dollars worth of stuff my 5 dollar coupon and maybe 3 dollars manufacturer coupons and the cashier demanded i give in all my coupons so she could see and scan however she wants and of course she says that she has to use manufacture coupon first and I said okay if you use my manufacturer coupon then i will have less than 20 which means i can not use my 5 dollar coupon and two diff occasions employees said oh just pick up some chocolate... like WTF!? I have to get things i dont want or need its like im not saving anythingg so i finnaly got time to call corporate and the lady was shocked that they would say that because she is smart enough to realize that the 5 dollar coupon wouldnt work if they used manufacturer coupons first and she said they need more training and will send my complaint on because they were wrong
PLEASE GUYS ANY PROBLEMS YOU HAVE AT RITE AID... CALL CORPORATE RIGHT INFRONT OF THEM AND IF YOU'RE REALLY NOT SURE AND DONT WANT TO LOOK DUMB CALL CORPORATE BEFORE YOU GO IN SO YOU CAN MAKE THEM FEEL STUPID FOR NOT KNOWING THEIR OWN POLICY 1-800-RITE-AID (1-800-748-3243)
I am so sick of employees acting like they own the whole corporation and as if the money is coming out of their paychecks
as for the rite aid "manager" why didn't he/she put their name and store number up so we can call and verify with corporate that what you're saying is true and why not link us to the 'correct' rite aid policy maybe you should be fired because you're just mad you don't know you're own policy and people complain about you.