Print This Post

New and Improved Walmart Coupon Policy

by Tara Kuczykowski on March 4, 2011 · 187 comments


Hot off the presses here -- I've got a copy of the brand new Walmart Coupon Policy that is being implemented now! I've been working on this as a part of my involvement with Walmart Moms for nearly 2.5 years, so I'm thrilled to finally have some real results to share.

The two biggest changes that I see are that 1) Walmart will now be offering change back or overage on your transaction when a coupon exceeds the price of a product and 2) Walmart will now accept Catalina coupons that are clearly marked as manufacturer's coupons.

Walmart will accept the following coupons:

  • manufacturer's coupons
  • Internet printable coupons
  • competitor's coupons that have a specific price listed
  • soft drink container caps
  • Catalina coupons clearly labeled as "manufacturer coupon"

Provided they meet the following criteria:

  • one coupon per item
  • coupons must have an expiration date and be redeemed prior to expiration
  • change or overage will be given if a coupon exceeds a purchase
  • coupon must be for an item Walmart sells
  • coupons must be presented at the time of purchase

Walmart does not accept the following coupons:

  • Internet printable coupons for a free product
  • competitor's coupons for dollars, cents or percentage off, B1G1 free, and double or triple value

Management approval will be required for:

  • transactions with 40 or more coupons
  • any coupon with a value over $20
  • $50 or more in coupons in a single transaction

Of course it's going to take some time for cashiers to be trained on these procedures, but in the meantime, here's a nice printable version of the Walmart coupon policy that you can carry with you! I'd recommend setting your printer to draft mode or, even better, black and white when printing.

Some of you may disagree, but I believe this is a positive step for Walmart. Many of you have questioned what stores are doing with the overage from coupons in the past, so I'm thrilled to see a store finally take a positive stance on it. It seems like Walmart is really trying to accommodate coupon users!

So there you have it -- what are your thoughts? Walmart wants to hear your feedback on the new policy in this quick survey.

I am a participant in the Walmart Moms program -- participation is voluntary. Walmart has provided me with compensation for the time and effort spent creating this post, but all opinions are always my own!

{ 187 comments… read them below or add one }

1 Kristy March 4, 2011 at 5:12 pm

I'm confused on the Catalina thing. So if we have a catalina coupon that prints off at Copps and says "only valid at Copps", we can use it at Walmart?

Reply

2 Tara Kuczykowski March 4, 2011 at 5:16 pm

Generally Catalinas do not have "only valid at" language -- they "redeemable at" and are marked at the top as manufacturer's coupons. You will now be able to use these coupons at Walmart. As it stands now, I believe this means that Register Rewards earned at Walgreens can now be used at Walmart.

Reply

3 Jessica March 4, 2011 at 5:30 pm

Even the ones that are for $ off? Or just the ones for a specific product since the policy says that the coupon must be for an item that WalMart sells?

Reply

4 Tara Kuczykowski March 4, 2011 at 5:41 pm

I'm trying to get clarification, but I believe yes.

Reply

5 Jessica March 4, 2011 at 5:44 pm

Thanks Tara! It's funny that sometimes putting these policies out just leads to more questions! :)

6 Elisabeth March 4, 2011 at 9:42 pm

The Utah County, Utah Walmarts have been accepting Register Rewards as valid manufacturer coupons for a few weeks now without a hitch. The RR's barcodes will scan at Walmart and can then be used as "cash" for any item. Happy shopping!

Reply

7 Candy Foote March 4, 2011 at 5:13 pm

This is awesome! Thank you!

Reply

8 Brandie March 4, 2011 at 5:13 pm

Okay so I guess maybe I am just not that excited LOL. I mean good for Wal-Mart, but I was really hoping for double coupons. Oh well maybe in time. Thanks for keeping us informed :-)

Reply

9 Michelle March 5, 2011 at 11:08 am

Me too for the double coupons. I heard or read somewhere they let go a manager or someone who is in charge of the pricing for all the items because the severe fall back prices did not bring in more customers for them. I think if they doubled the coupons it would bring more people to Walmart.

Reply

10 Luv Movies March 5, 2011 at 10:29 pm

I have found Walmart Everyday Low Prices on many product lower than Supermarket's sale prices.

Reply

11 Kelly G March 4, 2011 at 5:13 pm

Why doesn't Walmart accept internet printed coupons for free items?

Reply

12 Tara Kuczykowski March 4, 2011 at 5:18 pm

Most fraudulent coupons are printables for free items. Manufacturer's know this and don't offer them very frequently, but this does mean that when you come across them you won't be able to redeem them at Walmart now. This policy is pretty common across all stores.

Reply

13 Michelle March 4, 2011 at 10:39 pm

Yeah Ralphs in california wont accept those either....

Reply

14 Beth March 5, 2011 at 7:21 am

At my local grocery store they will not except ANY printable coupon with the word "free", this includes B1G1 free...I wonder if this rule applies at Walmart?

Reply

15 Olivia Smith March 4, 2011 at 5:15 pm

I think it is great.... it has pictures and is very easy to read! :) I have printed a copy for my coupon binder.

Reply

16 Kat March 4, 2011 at 5:16 pm

So will Walmart accept competitors Pharmacy coupons???

Reply

17 Tara Kuczykowski March 4, 2011 at 5:20 pm

I'm not sure pharmacy coupons are covered by this, but I can ask my contact. I'll let you know what I find out!

Reply

18 Noelle March 4, 2011 at 5:40 pm

The pharmacy is technically separate from the store. Most all will accept competitors transfer deal coupons. At the discretion of the pharmacy manager.

Reply

19 Robin J March 4, 2011 at 5:19 pm

I find dealing with WalMart and coupons to be a HUGE pain. The cashiers always look at me like I'm a crook or something and are generally unpleasant because I'm inconveniencing them. They also usually expect that only the "picture" on the coupon counts which is not true, then they have to read the whole coupon to see if I am correct, etc, etc. HUGE PAIN. #1 reason I will avoid Wal-Mart at all costs. I think my blood pressure goes up just walking in the store.

Reply

20 Kellye March 4, 2011 at 5:35 pm

Robin J. I feel the same way when I use coupons at Wal-Mart, they want to give you the third degree, they call managers over, and make a big deal out of nothing. They act like it's coming out of there own pocket or something. I agree that I really hate to have to use coupons at Wal-Mart.

Reply

21 Elisabeth March 4, 2011 at 9:45 pm

My friends and I always look for the youngest Walmart cashiers when we use coupons. We seem to have fewer coupon problems with young people than older cashiers.

Reply

22 Lacey March 5, 2011 at 12:55 am

Whenever I shop I look for a person having a good day and avoid the sour faced checkers. It does help. I am amazed at how people look down upon coupons. Why do they think companys go through such great lengths to put them in our hands. In San Diego I look for a young Mexican guy they seem laid back and don't care how long it takes.

Reply

23 savingssally March 4, 2011 at 5:19 pm

I don't really expect to see WM's in my area actually following the new policy and giving overage back. Unfortunately, here the stores handle coupon however they deem best. It stinks but nothing can really be done about it since it's up to store managers to have final authority over the matter...irritating!

Reply

24 Sabrina March 4, 2011 at 5:20 pm

Re: catalina that are mfr coupons - does this include Walgreens Register Rewards?

Reply

25 Mitchell Wischmann March 4, 2011 at 8:21 pm

I'm wondering the same thing... It sure would be nice!

Reply

26 Sierra March 4, 2011 at 5:20 pm

I am a cashier at Walmart and I really appreciate this new printable policy. I just printed it out so I can bring it to work with me so whenever a customer tries to use another one of those FREE 12 pk of pop coupons that I know are free I can pull this out and show it to them.

As a cashier, I have HAD to accept the coupons I can tell are obviously fake. The free bags of doritos, free 12 packs of Coke, Pepsi, you name it. I go to my csms and they say we accept it. It makes me so mad. Now I can show this to my csms.

An important thing to note, when you say it is going to take some time for the cashier to receive this new policy and proper training....just want to say that I have NEVER been trained on the use of coupons as a cashier at Walmart. I have worked at more than one Walmart. It is not in the training. So yes, it does bother me when I see other cashiers giving couponers a hard time at the checkout, but none of us have ever been trained! I am only great with couponers because I use coupons myself.

Reply

27 Tara Kuczykowski March 4, 2011 at 5:22 pm

It's my understanding that stores will be given training on this policy, and myself and others in the Walmart Moms group are pushing for them to put laminated copies of the policy at every checkout register.

Reply

28 Sierra March 4, 2011 at 5:27 pm

We don't even have pens, cleaning supplies or department number lists at every register! That'll be the day.

Reply

29 Tara Kuczykowski March 4, 2011 at 5:43 pm

Walmart reads the comments on these posts, so hopefully they will take care of that for you. ;)

Reply

30 Wendy March 4, 2011 at 8:34 pm

My store is the same way. You'd think cleaning supplies came from outer space! But yes, a printed policy would help. Also, the number of internet coupons for the same item should be list on there. One lady used 37 coupons for the same glade product the other day and they all were photo copies (all the pin number on each coupon were the same). NOT RIGHT! We should not accept 37!

Reply

31 Luv Movies March 5, 2011 at 10:39 pm

People like the lady make it harder for legitimate user.

32 mary March 5, 2011 at 9:53 am

Thanks Tara! I live in your area. Will our local Walmart stores accept Walgreen's RR's? TIA!

Reply

33 Tara Kuczykowski March 5, 2011 at 10:45 am

I haven't tried it yet, but according to the policy I believe they should. Since the policy is brand new, I'd highly recommend printing it and taking it with you as a backup.

Reply

34 Denise March 9, 2011 at 11:40 pm

I forgot my printed copy. I went home to grab it since the cashier and CSM would not listen. I brought the copy AND my laptop to show the links to get to the coupon policy. STILL would not cooperate. The cashier then called the store manager on duty. They made me wait and wait. Please pass along to Walmart--train the employees--or at least the store managers.

35 Jayne March 4, 2011 at 5:36 pm

I just did the survey before reading this and recommended them posting the policy at every register. That would save time and frustration for everyone waiting in line when the manager has to be called over. The companies who have coupons for free items should just make the coupon for an amount that would make it free.

Reply

36 Luv Movies March 5, 2011 at 10:38 pm

Sierra, it might be a good time for you step-up. Talk to your manager and offer to train other people working with your favorite CSM. It a good way to take initiative.

Reply

37 Leslie Harris March 5, 2011 at 11:11 pm

Sierra, I too am a cashier for Wal-mart. My front-end zone manager acted quite offended a few months back when I brought in copies of the coupon policy I had printed off myself! Said she didn't need them, she had copies. I tried explaining that every register needed a copy for cashiers to refer to...that has not happened. I will be printing this new policy off as well. I am very accommodating to customers using coupons, as I use them myself. I also follow policy. And will not let anyone pull a fast one on me. You are correct though, cashiers receive NO training when it comes to coupons. We have no supplies. We have to supply ourselves. I hope this will bring about some change. Good luck couponers!!

Reply

38 Sierra March 4, 2011 at 5:22 pm

Also, I want to mention, I wish this new policy had manufacturer's coupons that are buy ____ and get ___ free mentioned on it. The Walmart closest to me will not accept those types of coupons.

Reply

39 Tara Kuczykowski March 4, 2011 at 5:26 pm

It's not outright stated, but they should be accepted since it's only free product coupons that do not require any other purchase that they won't accept.

Reply

40 Andrea March 4, 2011 at 8:17 pm

It doesn't address the use of both a BOGO free coupon and a $ off coupon at the same time either. Curious about their take on that for BOGO coupons that only attach to one item in their coding. I've never had a problem at Rite Aid or CVS using these in conjunction but Target is picky sometimes and Meijer won't use them at all together.

Reply

41 Jamie March 4, 2011 at 5:30 pm

The overage thing is going to throw my store for a flip!! I'm excited. I mean, it's usually just a matter of $0.03, but still!

Reply

42 Sandra Roberts March 4, 2011 at 5:33 pm

Ok 3 things off the top of my head:
1) the catalina I have in my purse that expires on Tuesday for $5 off $35 I can now use at Walmart instead of Winn Dixie as it is not only printed from the Catalina printer, but it's also a store coupon? Or is that only for thev $1 off Pedigree dog food, etc manufacturer coupons?

2) My Walmart was accepting the BOGO coupons printed from the internet or from the paper, so you are saying no matter what coupon you have for BOGO they won't accept it now?

3) Why is Walmart changing their coupon policy to not accept FREE or BOGO coupons? I don't think that's fair to any of their shoppers for them to do that!

Reply

43 Jessica March 4, 2011 at 6:48 pm

The policy doesnt say they wont accept BOGO. This is the exact line from the policy on the corporate website:

Walmart does not accept the following coupons:

Print at home Internet coupons that require no purchase.

So BOGO does require a purchase therefore will be accepted. Only ones from competitors will not. Hope this helps!!

Reply

44 Sandra Roberts March 5, 2011 at 12:41 pm

Ok that's great! Thanks for this. I'm excited about the new policy, just don't want to get to the register with the BOGO coupon and be embarrassed! lol

Reply

45 Tara Kuczykowski March 4, 2011 at 7:14 pm

They will still accept BOGO coupons and free coupons that you receive in the mail direct from manufacturers. It's only Internet printable free coupons that don't require any other purchase that won't be accepted.

As for your Catalina, it all hinges on whether it's clearly labeled as a manufacturer's coupon. The only competitor coupon they'll accept is one that gives the specific price of an item.

Reply

46 Von March 4, 2011 at 7:37 pm

What about the coupons we receive in the mail that look like internet coupons, such as the free Excedrin coupons from coupons.com? I've been able to use one, but was saving the other as it doesn't expire until the end of the month. I hope I can still use it!

Reply

47 Tara Kuczykowski March 4, 2011 at 9:33 pm

You'll still be able to use those because the difference between the ones printed and mailed by Coupons.com and the ones printed at home is clearly visible.

Reply

48 andrea March 5, 2011 at 9:53 am

Maybe you could take the entire page to the checkout lane and either let the cashier tear off the coupon or do it in front of her. That way, with the letter attached, it is clearly not an internet printable.

49 Tara Kuczykowski March 5, 2011 at 10:46 am

That's a really great idea, Andrea. I suspect some cashiers will be a bit disgruntled about having the whole sheet, but you can't please everyone.

50 Sandra Roberts March 5, 2011 at 12:43 pm

Thanks for clearing that up for me. I appreciate it. I asked about that because in your post you had BOGO coupons, so that confused me a little because like I said, mine takes them now, I'd hate for them to stop accepting them, when I get a better price there. lol

Reply

51 Von March 5, 2011 at 1:23 pm

Thanks! I hope it works out, going to try it today! I had kept my whole sheet for the first coupon, but cut it off for this second one. Now I wish I'd kept it attached! Thanks for the answer!

Reply

52 Cricket @ Thrifty Texas Penny March 4, 2011 at 5:33 pm

I am thrilled to finally have a place to spend Register Rewards when there aren't many deals at Walgreens. The current week at Wags has lots of moneymakers that build up the RRs but the next 2 weeks are sort of slow. It will be wonderful to get FREE PRODUCE at Walmart using the RRs!!!

Reply

53 Dawn March 4, 2011 at 5:49 pm

You should try breaking up your transactions to use most if not all of your RR. Not only does it maximize your immediate savings but eliminates the waste of RR when the sales are not good. I usually will do a max of 3 transactions following the coupon guidelines with number of items per number of coupons and so on. Last week I spent $15 and saved $65 doing 3 separate transactions and all of my RR for those products.

Reply

54 Dawn March 4, 2011 at 5:53 pm

I meant to add in the first line to carry over your RR after each transaction that you earn a RR....so you are using them as soon as you get them

Reply

55 Cricket @ Thrifty Texas Penny March 4, 2011 at 9:33 pm

Hi Dawn, Thanks for your suggestion, but I actually am quite proficient at the rolling of RRs (you could visit my site and take a look at my scenarios if you don't believe me) Last week my scenario was for over $100.00 in merchandise with only $1.20 OOP. My problem with excess RRs comes when there is a great moneymaker like the Neuragen last month. This was a $5.01 moneymaker for me and I could give the Neuragen to my diabetic Mother in Law. I don't want to blow RRs on high priced items or empty the shelves for others just because I need to use expiring RRs. I'd much rather be able to take them to Walmart and use them on produce.

Reply

56 Lacey March 5, 2011 at 1:03 am

I use them on pictures because I have noticed the big sale and then nothing cycle.

57 M March 4, 2011 at 5:34 pm

Walmart always gives me a hard time with coupons, even when I show them my copy of the policy. They won't take coupons for free items at all and that really stinks. I have a bunch of free coke coupons from coke points that I can't use. I have to drive another 10 miles to use freebies and it's not worth it!

Reply

58 Amanda March 4, 2011 at 5:35 pm

I am confused about one thing you have listed regarding the competitor's coupons they are accepting. Are they not supposed to accept competitor's coupons that are for a certain dollar amount off (e.g. $1.00 off or $.25 off), but only for a set per item price? Because ever since they announced that they would match competitor's coupons, I have been using coupons with dollar amounts off without a problem. I knew they wouldn't accept B1G1 or percentage off coupons, but if I'm reading your summary right, they may not accept dollar off coupons either. I don't want to continue doing this if it's not Walmart's intention to honor these types of competitor coupons.

Reply

59 Kelly March 4, 2011 at 6:51 pm

Also confused. I was excited to see them accept competitor coupons, but really the only competitor coupons I'd use are Target's. Basically this is a price match thing, not really a deal, because when all is said and done, if Walmart and Target or Walgreens or any other store has the same price, I'm skipping Walmart.

Reply

60 Tara Kuczykowski March 4, 2011 at 7:20 pm

Right, as Kelly mentioned, it's more of a price match. I've talked with them at length about this and I do understand their reasoning - it's because Walmart's everyday prices should already be lower than most of the standard prices at other stores. So a $1 off coupon at another store may only make an item the same everyday price as Walmart.

Reply

61 Sandra Roberts March 4, 2011 at 5:39 pm

@ Brandie
Another blogger had her readers write an email to the head of Walmart and we all did. One of my suggestions to him was doubling coupons and of course that fell upon deaf ears! NONE of the stores where I live double coupons! Winn Dixie about 8 yrs ago use to, but they discontinued that and they think doing BOGO sales helps, but if you don't use what they have on that sale, it does you no good with saving..........fingers crossed that they decide to do this soon as well.

Reply

62 Dawn March 4, 2011 at 5:43 pm

In the month of February Minute Made on Facebook offered a B1G1 free coupon on there orange juice if you clicked "Like" on their page....now that I think about it I was able to print 2 of those and used 1 at my Hardings and 1 at Walmart. Both stores the coupons wouldnt scan and go through but the cashiers ended up having to just void one of juices to give me the coupon value. I have to believe now that was b/c they were probably fraudglent which makes me most irritated b/c I believe in using coupons HONESTLY!! Did anyone else have this problem with this coupon??

Reply

63 Jessica March 4, 2011 at 5:46 pm

Those scanned with no problems at the Commissary and Harris Teeter for me.

Reply

64 Sara March 4, 2011 at 5:55 pm

I don't believe those were fraudulent. They scanned fine for me at Winn Dixie.

Reply

65 Beverly March 4, 2011 at 6:07 pm

I also had 2 coupons for the B1G1 free MM orange juice. I used them both at the same time at our Bi-Lo with no problem!!!

Reply

66 Sandra Roberts March 4, 2011 at 6:16 pm

Any store that does not accept that type of coupon, it will not scan for. Also they should not have voided out the juice, that made their inventory wrong, the appropriate thing to have done was to do vender coupon for the price.

Reply

67 Carrie March 4, 2011 at 9:00 pm

I used my BOGO coupon at Target and didn't have a problem. I really don't believe that it was fradulent.

Reply

68 Lynn March 5, 2011 at 11:55 am

I used both of mine at Walmart - no problem.

Reply

69 Sara March 4, 2011 at 5:53 pm

Thank you for passing along the policy to us. I hope it will bring about an improvement in attitudes toward coupons at Walmart. My problem in the past is that many of the legitimate regular and printable coupons I try to use will not scan correctly. I did notice it said they will take printable coupons that will scan. I understand this, but believe that there is something in their system that doesn't take certain coupons. I'm hoping this will improve as well.

Reply

70 Sandra Roberts March 4, 2011 at 6:19 pm

I have one cashier I LOVE at my Walmart and the reason is because she is fast at scanning and she takes the coupons and scans each one quickly. If they don't scan, she enters them in as a coupon. Sometimes they don't scan because of the bar being messed up (void in ink on bar).

Reply

71 Christina March 4, 2011 at 6:27 pm

YAY!! Glad about the catalina thing cuz I tried to use a couple the other nite since they plainly state "manufacturers coupon" on them but the CSM said no. Haven't had any issues with rude cashiers at Wal-Mart, but rude CSM's are another story. Used to work at
Wal-Mart and still have family and friends who do and all stores are not equal for sure, but having this new policy in hand should greatly help us all:)

Reply

72 Rachel Barto March 4, 2011 at 6:27 pm

I'm glad to finally have a written coupon policy. Sometimes when I go in Wal-mart the cashier tells me that they don't except ANY coupons printed from my computer, even the $1 off. It's frustrating not knowing if my coupon will be accepted when I visit.

Reply

73 Sandra Roberts March 5, 2011 at 12:53 pm

I'd print another one and hand it to the cashier and tell her it's for her to keep so she'll know the policy.

I know I was told by the cashier in the store near me that they do not accept internet coupons, I asked to speak to a CSM and that CSM said they don't accept them so I asked to speak with the store MGR! When I did that, the CSM went and got on her phone, called the MGR, came back and told the cashier to accept them as long as they scan. Now I had my policy out and gave it to both of them to read! lol I was so aggravated with the whole thing, I really just wanted to leave the store without my groceries!

After that, I made the decision to go to the store further away from me because I've never had a problem, the one closest to me, I can't stand always a problem with something.

I recommend that you go to the customer service desk and ask to speak with the MGR and have the policy out and talk to him/her about it and see what they say before you go shopping. It can't hurt, shouldn't be necessary for you to do, but can't hurt.

Reply

74 Luv Movies March 5, 2011 at 11:37 pm

Great Idea! Ask MGR for his or her card. Maybe ask if can call him or her to follow-up on your coupon experience after a month.

Reply

75 Natalie P. March 4, 2011 at 6:49 pm

What about the coupons for free merchandise we request from the walmart website? I've gotten coupons for free egg beaters and chef boyardee from the walmart site, so does that mean that i can't use those?

Reply

76 Sara March 4, 2011 at 6:58 pm

I believe the only "free" coupons they are not accepting per this policy are printable ones.

Reply

77 Sandra Roberts March 5, 2011 at 12:54 pm

I don't see why you can't use them as it's from their site, isn't printable and is a manufacturer coupon.

Reply

78 Adam H March 4, 2011 at 6:58 pm

I am pretty excited that they are going to accept Catalinas and that it is in writing. This is going to save us so much money. It was nice being able to use Catalinas from Walgreens at Jewel, but being able to use any Catalina (manufacturer) at Wal-Mart is exciting. Thanks to those who worked with Wal-Mart on this.

Reply

79 Devin March 4, 2011 at 7:00 pm

Tara,

I wish I could be excited. I normally do not comment, but when I saw you say that Walmart reads these, then I thought I would go ahead and say something.

I shop for a family of six, and am fairly newer to coupons. I have started to use them heavily over about the past 9 months. I live in an area (Danville, IL) where there is not much competition in the line of grocery stores--we have only a couple within about a 15 mile area, and our Super Walmart is normally the cheapest on every day pricing. (No one doubles coupons around here.)

However--it is by FAR the worst to shop at--THE BIGGEST hassle. Almost every one I know says the same thing. We have started to avoid that place like the plague, and I wish I were exaggerating.

It's everything--the CSM's, the cashiers, even the assistant managers (one in particular named John who gives me nothing but trouble) that I have had to deal with have been nothing short of rude when it comes to coupons (and many other things, including price matching, which is also their policy). They truly act--almost EVERY time I go there, unless I am lucky enough to get the one or two cashiers that I know and are good to me with the couponing policy--like the money I am saving with coupons is actually coming out of THEIR paycheck or something.

They question me, pour over every single coupon (looking to try to find a reason to say it's not right? I have no idea why!) call CSMs over to have them look at them; I've had them even call over the assistant manager over to 'check' my coupons (I usually do have a good number, but they are always right and are always legitimate and not expired). I leave feeling like a crook, and swearing to myself that I will never go back.

I used to not be able to make good on that promise, because WM is the cheapest--but in the last couple of months, I have been able to stay away. I've been a MUCH happier shopper for it, too. I have just stuck to shopping at ALDI for most staples, and grocery store sale items each week in my own small town.

The size of WM is great when it comes to choice of items and price--but I have discovered that WM is just not worth the hassle. I will continue to choose not to go there, as long as they continue to greet customers with grimaces instead of smiles.

I hope someone reading this can do something about the Danville, IL Walmart--it truly is an AWFUL place to shop; and, as for me--I won't be doing it as long as this kind of treatment continues.

Good luck to all the other patrons with the new policy--hope you all get some fantastic deals. :) Thank you, Tara, for all you do, and I hope all of your work here benefits many people.

Reply

80 SD March 4, 2011 at 8:05 pm

I'm in Washington state and newer to couponing as well. I just wanted to tag onto your comment in the hopes that WM might read this....
It has been 8 (say it again) EIGHT years since I have set foot in a WM and don't plan on breaking that anytime soon - especially after reading these coupon comments. Pay attention WM, you are losing customers!

Reply

81 Devin March 4, 2011 at 10:50 pm

Wow. Eight years....I thought I was doing good making it two months. I really hope WM is listening, and works quickly to improve our store....but, if not, you've given me hope that one CAN get by without Walmart.

We made it before Walmart ever came, didn't we? We can make it now, without them.

Reply

82 mindy March 4, 2011 at 8:11 pm

Springfield, IL Walmarts are the same way!! Horrible to deal with! and they just keep cashiers that are rude for years too long! I go there as little as humanly possible! I am very glad they are updating some policies, maybe some more will follow.....

Reply

83 Mitchell Wischmann March 4, 2011 at 8:27 pm

My Walmart in St. Cloud, MN is the exact same way! I really hope this policy will make our Walmart better.

Reply

84 Meghann March 5, 2011 at 9:45 am

Mitchell, I have seen some improvement in the new store but overall I agree. It is so frustrating to get cashiers who are unreasonable and waste time for all of us - only to find that we were right all along!! :/ I stick to Cash Wise for 90% of my shopping and hit Coborn's for the deals and do not feel like I am losing out on anything - Target often has better prices than WalMart on the things I buy!

Reply

85 Tara Kuczykowski March 4, 2011 at 9:40 pm

These are exactly the kinds of issues that Walmart is trying to address, starting with this new policy. Remember Walmart is a huge company and change happens slowly, but they're making some progress and I hope to see it continue. Thanks for providing your feedback, and be sure to fill out the survey I linked in the post too -- I hope that's not getting lost in the excitement...

Reply

86 SarahL March 4, 2011 at 9:48 pm

The walmart closest to me does that too. I won't use my coupons there anymore (which means I don't shop there unless I need something and I don't have a coupon for it anyways) They are horribly rude, and treat you like a criminal! And I only ever want to use 5 coupons (at most) at a time (its not a super walmart).

Reply

87 Jamie March 4, 2011 at 10:59 pm

Devin-
I also am from central IL and shop at the Danville Walmart and I have to say I have had very few problems (maybe because they feel sorry for me, I usually shop with my kids LOL) I ran into one issue in electronics one day over a Toy Story movie but for the most part there are alot of helpful cashiers. As for double coupons there is a Pamida a few miles north of Danville that double and sometimes triples coupons roughly once a month. I am often jealous of some of the deals I see at other stores because we dont have a very good selection of deal offering stores here:(
My email is jjudy05 at hotmail dot com maybe we could use our couponing knowledge and tackle this town. HAHA!

Reply

88 Leeann March 5, 2011 at 12:56 pm

I live in Illinois as well and our Walmart is the exact same way. They look at you like a criminal the minute you hand them the coupons.

Luckily I have a Target, Jewel, and Aldi nearby. I avoid Walmart at all cost!

Reply

89 Sandra Roberts March 5, 2011 at 1:02 pm

I would get the phone # and call Walmart and complain and if you can't get the phone #, send in a complaint email. Trust me it works! I did this because of the Walmart closest to me having attitudes, and not wanting to take coupons, etc. I explained it all in that email over a year ago! Guess what, the MGR of that store called me personally! Wanted to fix the problem. Although the problem has been fixed in that store, I still avoid it because I just can't shake that feeling I got when I was holding up the line for over 10 minutes waiting for someone to OK my using coupons! NO way should I have been put in that kind of situation and NO way should ANY one else be put in that kind of situation.

Reply

90 Heather March 4, 2011 at 7:00 pm

So a out right free coupon for an item that comes from All You (which they sell) wont be able to be used? Or just the free items that are printed from the internet..

Reply

91 Heather March 4, 2011 at 7:17 pm

also, what about coupons from Walgreens sales paper. It doesnt say manufacture coupons but coupon good at walgreens. Are these a go or no go? I am sorry, im confused a little, hehe!

Reply

92 Tara Kuczykowski March 4, 2011 at 9:38 pm

It's only free coupons printed at home that won't be able to be used -- these are pretty rare anyhow so it's not really a huge deal. You'll be able to use the Walgreens coupons that specify the price of an item, but not coupons that are for money off a product or a percentage off.

Reply

93 Renee March 4, 2011 at 7:17 pm

If the floss is 97cents, i have a $1 coupon, then i can't use the coupon?
The free product means that FREE word on the coupon or means that you actually don't need to pay for anything?
I just want to make sure about it. Thanks.

Reply

94 Carrie March 4, 2011 at 9:04 pm

I would think the 3 cents would be considered "overage" not free which is in the new coupon policy.

Reply

95 Tara Kuczykowski March 4, 2011 at 9:41 pm

Carrie's right -- the free coupons they're referring to are those that just say free on them. The coupon you're referring to would either earn you $0.03 change or credit on your transaction toward other items.

Reply

96 Vanessa March 4, 2011 at 7:43 pm

LOVE.IT. Finally, a very clear-cut, coupon-friendly policy! This is my favorite part "change or overage will be given if a coupon exceeds a purchase"! I had to read that twice to make sure I was reading it right!

From what I've been reading from others it seems some stores have stopped accepting buy one, get one coupons completely even though the policy states just competitor's coupons. Hopefully once stores get used to the new policy shopping at Walmart will go more smoothly for customers.

Reply

97 Elizabeth Arvin March 4, 2011 at 8:07 pm

Since Walmart will be reading this I will post......I hardly ever shop there anymore. I use to shop all the time. They refused to take any internet coupons from me and they did not price comp from Rite Aid which I did understand their reasoning but my sister-in-law went in with the same paper and they gave it to her. I have had the hardest time with them in this area. I am real reluctant that it will change.....(Southern Indiana stores New Albany, Clarksville, corydon) If it does great I would shop more for things there but I switched to Meijer a long time ago because of this.

Reply

98 Devin March 4, 2011 at 10:56 pm

Elizabeth, I left a long comment above, but I just wanted to say that I LOVE Meijer. I actually now drive 45 minutes to one over in Champaign, IL (the next big city closest to me) just for my once-a-month stock up trips. And even with the price of gas continuing to rise, I don't plan on stopping that trend. It is well, well worth the drive. They carry TONS of nice, organic, fresh and many times LOCAL produce, and they have a wonderful store brand of organics as well--something Walmart is missing.

Reply

99 Tara Kuczykowski March 5, 2011 at 10:48 am

I have to say I do love Meijer's selection of organics myself. Their store brand organic products are fantastic!

Reply

100 Tania March 4, 2011 at 8:12 pm

Sounds great - I wish my local Wal*Marts accepted internet printable coupons!

Reply

101 Aimee March 4, 2011 at 8:15 pm

My opinion and this is in my area, probably not everywhere, but I will still not be shopping there....I was hoping for something better than this. I shop at a grocery store chain and save a lot more $$ than at Walmart because they take competitors coupons and offer BOGO's every week. Walmart should consider this as well, they have lost tons of customers in my area due to this.

Reply

102 Dede March 4, 2011 at 8:48 pm

I agree using even ONE coupon can be a pain so I avoid shopping there when I have them. The cashiers think that you have to buy only the product that's pictured when the wording clears states otherwise. They scan the coupon looking for reasons not to accept them or the register just won't accept them. You can't EVER go to Walmart with coupons and think you're gonna get right out, it ends up being a stressful ordeal just about every time.

Reply

103 Shelly March 4, 2011 at 8:49 pm

Although walmart has been a hassle...I'm gonna love the extra coverage especially on the dryer sheets. :)

Reply

104 Deborahc March 4, 2011 at 9:05 pm

My issue with Walmart is that they have employees clogging the aisles stocking during heavy traffic times. Can't they do that on an overnight shift? Otherwise I know I save money by shopping at Walmart.

Reply

105 Misty March 4, 2011 at 9:23 pm

I am looking for clarification on the catalinas. Can we use the $3(or whatever amount) off your next order..Register Rewards from Wags? I'm a bit confused, sorry! Thanks for all your help!!

Reply

106 Tara Kuczykowski March 5, 2011 at 10:49 am

As long as they are labeled as a manufacturer's coupon, you should be able to use them.

Reply

107 Brenda March 5, 2011 at 11:49 am

The only thing I'm wondering now is with those $3 coupons that came up with Kroger's sale recently where you save $3, get $3 for later purchases, can those be used at Wal-Mart?

Reply

108 JennS March 4, 2011 at 9:24 pm

I think this will be good if every store sticks to this policy. The one I shop at for the past 2 months has given me the third degree about coupons that I printed from the manuf. website. It took forever and I was really embarrased so I started doing my shopping back at Target and haven't had any problems. I just run to walmart for a couple items that I know are a little cheaper there. Maybe after a while I will try again. It is just not worth my time with 2 little ones and the hassle.

Reply

109 Kristy March 4, 2011 at 10:57 pm

With a Kroger (I LOVE), a Giant Eagle, and a Meijer all equidistant and all doubling coupons, why would I step foot in Walmart? The very few times that I've shopped there I've had negative experiences (with and without coupons). I regard Walmart one step above Kmart and that's not saying much. I'm sorry but the customer service is terrible and they don't double coupons. I will pay extra (if I have to but usually the Kroger prices are good) so I don't have to endure Walmart. If they start doubling coupons my tune might change.

Reply

110 Laura March 4, 2011 at 11:58 pm

I am excited about this in some ways but at the same time I am not sure it will change the overall experience at the store to be worth it? :(

I've even had trouble using the Disney Movie Rewards $10 off coupons at my Walmart. EVERY single coupon I use is questioned. Like others have stated, you feel like you are stealing from the employees paycheck by using coupons. :/

I will say, when I had a free coupon with about $2 overage it was definitely nice though! So I may venture back in at some point.

Reply

111 Michele March 5, 2011 at 12:25 am

I like the idea of the new policy...it just remains to see how it's implemented. I always have a hassle here in S. Florida when I try to use coupons. "I don't think I can take this coupon. The product will be too inexpensive then." (Actual quote - product was under a dollar, which is apparently too cheap for that cashier.) Acting like I'm stealing from the store when they're getting paid by the manufacturer.

Reply

112 rachel March 5, 2011 at 1:03 am

I have had nothing but problems with walmart and coupons. My last BAD experience which wasn't about coupons but adjusting a price of an item that was tagged on the shelf for 1 price but scanning at another, left a BAD taste for me and I have not been back since. They have terrible customer service and I have been told even if my coupons perfectly match my items, and they beep that I can't use them. I think I will stick to more friendly stores like Rite Aid and Target.

Reply

113 Kim March 5, 2011 at 2:18 am

The cashier did that to me too, I asked her to change the price..she told me she COULDN'T, she didn't have the authority..which I know is BS because they have done it before, so I told her to sign herself in and I would show her how... LOL. She said she would call a manager, so i stood there and waited and waited, she looks over at me and says can I help you? ummm DUH you were supposed to call the manager...finally some guy came over apologized and changed it right away, no problem. I only shop there because its literally a 2 minute drive from my house, but they really are bad and so RUDE!
I Ditto all the comments about them not wanting to take coupons, if it doesnt scan, they don't want to be bothered to enter it manually..

Reply

114 Shantel March 5, 2011 at 4:13 am

I used to buy EVERYTHING from Walmart for our family of six. Not anymore. The Southern Las Vegas store (arroyo parkway) is HORRIBLE with couponers. After some convincing from some Mom's in our playgroup we now buy everything at Target and Smith's. And we keep spreading the word. Stay away from Walmart, it's not worth the trouble.

Reply

115 Ann March 5, 2011 at 7:33 am

Yep, it's pretty obvious that Walmart needed to make changes, but I doubt this will help when you get to the register. I actually had a cashier that became so hostile, I had to walk away leaving all my goods at her register.
She chased me as I went to Customer Service, waving her arms and screaming at me. Nobody did anything about it.
The poor Assistant Manager was scared to death of her.
She was insisting that I put a white shirt and two others down on her conveyer belt, and I politely said I prefer to hold it. After 3 times of insisting, she ripped the shirts from my hands, threw them down on the belt anyway, then after scanning them, she began crumpling them up into balls and wildly throwing them into the bag as if to say, " I'll fix you lady", that's when I walked away and she chased me. It was nightmarish!
Long story short, she still works there!

Reply

116 Irion March 5, 2011 at 7:50 am

Thanks so much for posting this! I just printed it and will keep it with me next time I shop at Wal-mart. I have had some bad experiences there with coupons, but since they are trying to get couponers back, then I'll give it a go! Thanks again for all you do!

Reply

117 Becky March 5, 2011 at 8:20 am

I drive 20 miles not to shop at Walmart when I am doing major grocery shopping. It's not worth the hassle at all. It doesn't really matter to me if they changed the policy. It doesn't change the attitude I see when trying to use coupons. Walmart corporate could benefit from doing some training to help their employees with providing great customer service (a lost art these days) and with knowing their coupon policy.

Reply

118 Sandra Roberts March 5, 2011 at 1:27 pm

My daughter worked at Walmart 5 yrs ago and she told me that they do a crap job at training their cashiers. NO training on coupons and well, customer service is something that you are't trained in. It's mostly COMMON SENSE! Treat people as you would like them to treat you!

Reply

119 Athena March 5, 2011 at 11:22 am

So let me get this straight.. If I cut out a safeway coupon for let say "Ragu" that's a safeway coupon for 99cents and take it to walmart they will honor it? Cause I called 2 weeks ago and they told me they don't take other store coupons.

Reply

120 Tara Kuczykowski March 5, 2011 at 11:28 am

That's right, Athena. If it has a specific sale price on the coupon like "get Ragu for $0.99", they will accept it. If it's for 10% off of $0.50 off they won't accept it though.

Reply

121 Marlene March 5, 2011 at 12:20 pm

I just hope corporate Walmart informs all of it's stores. My sister is a cashier for Walmart and they have been told nothing about the new policy.

Reply

122 Krystal March 5, 2011 at 12:29 pm

I think a new policy is great. However, like other comments have said, if the cashiers/managers choose not to follow it, it doesn't really help. Walmart definitly needs to invest in training their employees on proper customer service. Even before I started using coupons I hated going to Walmart, but I thought I had to for the best prices. Now that Im using coupons I know I can get better prices (and no hassle) by shopping at Target or Randalls. I only go in to Walmart if I am VERY pressed for time because it is right around the corner from my house. Other than that I avoid it.

Reply

123 ann b March 5, 2011 at 1:20 pm

think they will ever accept CVSs' ECBS?

Reply

124 Sandra Roberts March 5, 2011 at 1:32 pm

They are building a Target near me, should be open by Summer! I can't wait! I'll finally be able to go get the same deals you all are getting there and less Walmart shopping! lol I don't mind Walmart, I really don't guess I am a lucky one, but if I can get free products and better prices with coupons, why the heck not swap! Target is #2 next to Walmart and so Target is watching what Walmart does so they can better themselves! That's what my husband heard on a special he recorded on Target!

Reply

125 Linda March 5, 2011 at 3:02 pm

I'd say the new policy is a step in the right direction (except for the free product ban), but it's about two years too late for me. I stopped buying groceries at Walmart over coupons, and it would take a lot more than this to get me to go back.

Reply

Leave a Comment

You can use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Previous post:

Next post: