Beth: Initial Question/Comment: I placed an order on Dec. 8th, it still is being processed. Your website says it may take up to 24 hrs. for processing and 10 days for delivery. It has been 10 days since I ordered and the order hasn't even been processed. When can I expect my order????

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Allan: Hello, my name is Allan. I would be happy to assist you today.

Allan: What was your order number?

Beth: 00476948CUS

Allan: Let me check on that for you. Just a moment.

Allan: I apologize for the delay. It looks like this order was canceled. The Nanook shoes went out of stock just as your order was received. I definitely apologize for the difficulty. There should have been an automatic notification sent to your e-mail in this regard. I apologize for the lapse in communication.

Beth: If the order was cancelled, why has my credit card not been credited back the amount it charged?

Allan: The order should not have charged to your card. You may have seen a pending charge or a pre-authorization when the order was placed. We do not finalize the billing on orders until the order ships. I would encourage you to review your credit card information to see if that charge is still on there.

Allan: They usually disappear within 72 business hours if there is no final charge requested.

Beth: Will you be getting these back in stock? If so, can they fulfill my order then at the price? Or can you substitute something else?

Allan: The Nanook is being discontinued. It won't be coming back in stock. I don't have the ability to extend the discount that you received to another item, but I would be happy to offer a coupon for 10% a future order.

Beth: No thank you, I will not be ordering anything else. The amount of cancellations and bad costumer service that I have read about on countless blogs over all of the deal of the day orders I will not be a Crocs customer in the future.

Beth: I don't know why the company would take orders on items that are no longer in stock. I suggest they invest in a more advanced system...

Allan: I apologize for the disappointment. I am sorry that I can't be of better assistance with this issue. I will certainly pass your comments along to our management.

Beth: Thank you.

Allan: It was my pleasure. My name again is Allan. Thank you for contacting Crocs. If you have any further concerns, please feel free to e-mail me directly at aarnold@crocs.com.

Sorry so long, but I think a lot of you will be in for the same thing.

http://blog.crocs.com/2009/06/15/call-volume/#comment-2661

I would recommend to all of you, if you've never ordered before, to pay a little for the shipping. Clearly, crocs believes that you get what you pay for...

Let me start off by saying, I understand it's the holiday season, and many retailers are working very hard to meet demand, but I really don't feel that is the case with Crocs.

I ordered on Dec. 8, deal of the day. Purchased 2 pairs. It's now the 18th and they still haven't shipped. I utilized their "free" shipping. I sent an email to customer service, and didn't even receive a "your message has been received" reply, which is common courtesy in the online marketplace these days. If I could cancel my order, I wouldn't be posting, because quite frankly, I just want the whole issue to be over. Their economy shipping, when I ordered, said "may take 7-10 business days to be delivered". It now says "may take 10 or more business days to be delivered." Even if they change their policy, I expect that orders placed before the new policy is stated, should be fulfilled under the old rules.

Sorry to ramble, ladies. Hope you all have good experiences with them.

This helped make up for missing out on the DEALMOM20. Also, if you Twitter, Crocs tweets coupon codes. They also hide coupon codes as easter eggs on their site, but I'm not sure how easy those are to find. After today I'm all Croc-ed out for a while.