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Ask DSM Readers: Keeping Track of Scanned Coupons

by Tara Kuczykowski on July 1, 2010 · 74 comments

Grocery Shopping

Every week I'll pose a question for you to share your experiences and tips. If you have a question that you'd like me to post, I'd love to hear from you!

On the Deal Seeking Mom Facebook page, Janet asked:

I'd love to know how you keep track of "scanned" coupons! I'm finding more and more coupons were not scanned at the store, but of course [not until] I get home! I just realized that $6 of q's were not given to me at Meijers today I really thought I was watching the cashier!!! I need a better system to follow.

I know I have trouble with this too, especially when I'm trying to keep track of five kids while watching to make sure everything rings up properly. And some stores' receipts (ahem...Target) are nearly impossible to decipher after the fact.

So do you have a system for making sure that all of your coupons are properly scanned? How do you check them? What do you do if you discover that one wasn't scanned?

Join the discussion -- add your two cents to previous Ask DSM Readers questions too!

{ 74 comments… read them below or add one }

1 Kristina July 1, 2010 at 3:10 pm

I have problems with this too! Great question and I will check back to hear about some solutions. I have also found by checking my receipt more closely that things are being rung up twice.


2 Chrissy J July 1, 2010 at 3:14 pm

I count how many I have and then count them as they scan them.


3 Mariah July 1, 2010 at 3:14 pm

I generally hand the cashier 2 coupons at a time to make sure all of them are scanned.


4 brenda July 1, 2010 at 3:17 pm

The first thing I do is count how many coupons I am handing to the cashier and write it down. How many coupons I decide to use usually changes based on what I find at the store. I write down how many coupons I am using and then I try to count them as the cashier scans them. Or I at least try to count the "beeps" I hear. And then I double check my receipt before I leave the store. I also always make a list before I go to the store and I write the sale prices next to the item then the coupon value i have and then how much i should actually be paying for it. so when i go back and look at my receipt I can see if I paid the price i was expecting to pay.


5 shannon July 1, 2010 at 3:25 pm

I do exactly the same thing too. And handing them 2 at a time or even 1 coupon doesn't always work. I was handing them 1 at a time at walmart and imagine this they still didn't get $6.00 in coupons to come off. So I went back for it and got a refund. Therefore handing them one at a time is still too hard for them to comprehend. They are coupons not time machines. Can't be that hard to figure out. But still always count the coupons before and on the receipt when you leave.


6 Ana July 1, 2010 at 5:02 pm

I do the same thing.... make a list of what I'm buying, what the price should be, and what coupons I'm using. This only works for small trips, though. The prices that I write on my list are the advertised prices... so that when I'm getting something off the shelf, I know which item/price to get, which coupon to use, and what I'll pay OOP for the item. I also keep track of what my total should be, so that way, if the total isn't what I expected, I can solve it right there at the checkout before I even pay.


7 Jodi July 1, 2010 at 3:19 pm

I count the coupons i have before handing them to the cashier. and then before i pay i count the ones scanned on the screen. when they start to triple it can be harder... but if i hand him/her 14 coupons (and 4 of them are doubled lets say) then i should have 18 coupons scanned. if i have a ton i am useing and i have time i will place each coupon on the item and asked that they be scanned at that time. :) I have never had a cashier tell me know to this... In fact if there is free items they can do it then and not have to look it up... I know the pain of not haven your coupons taken off. For me i have to watch walmart. :(

Hope that helps. :)


8 The Tight-Fisted Penny July 1, 2010 at 3:21 pm

I count the coupons and hand the cashier the coupons for one item at a time. For instance: If the item has 2 Publix coupons, 2 manfacturer coupons and 2 competitor coupons, I had over those 6 coupons only. That way I can count the beeps, watch what she/he is doing and check the monitor before moving to the next item. I got burned too much and find this works for me. I have clipped all of the coupons for each item together so the cashier must take the paper clip off before scanning. I always forget the clips though:-)


9 Rachel @ Surviving The Stores July 1, 2010 at 3:27 pm

I'm sure I drive the cashiers insane with this, but if I have a lot of coupons (and especially at Target) I hand the coupons to the cashier one at a time. I'm pretty fast at it and I just let the cashier know that I want to make sure they all scan.


10 Mandy July 1, 2010 at 3:27 pm

I had this problem earlier today! I am babysitting a little boy so I had him in addition to my very stubborn 2 year old. By the end I had 2 bags of smooshed hot dog buns and Eggos so, I figured with everything else I had that wasn't too bad :) The cashier was very patient with me with all of my price matches and coupons and even checked on a couple of things for me. When she went to ring in the last coupon (the BOGO Jello) she thought it was ringing up as $1 off and voided it, then rescanned the Jello coupon and entered it as .50. After getting outside and getting everyone settled, I scanned thru my receipt and noticed I was short a $1 Q and that the bar code numbers were different for the voided one and the Jello one. So, she deleted the good Q thinking it was the Jello Q. So irritating but she was so patient with me I can't get too upset about it and it is only a $1 after all. I ended up going and buying a $1 sweet tea at McDonalds right after without even thinking about the money I spent on it.


11 Kristine July 1, 2010 at 3:32 pm

I just watch very carefully. I'm able to shop where 99% of the time I can unload the cart and have plenty of time to watch while they scan the coupons. Most times I catch them missing multiple coupons for the same items. I don't stack coupons so it's MUCH easier. If anything, I get credit because I miscounted a coupon and they override to accept it. I think it all works out evenly. :^ )


12 Kate O. July 1, 2010 at 3:33 pm

One thing I do (when I remember) is count the dollar value of the coupons that scan and ensure the right $ comes off at the end by checking pre coupon total and post coupon total. Occasionally this is off b/c some that I expect to double don't b/c of do not double statements. I also listen for the beeps and watch the register screen closely. Usually the cashier keeps the coupons out until they are done with all so I might ask about something while they are scanning.


13 Chriscia July 1, 2010 at 4:21 pm

This is how I do it, but because I am in the land of no doubles (except albies, but only 3 per order) I dont have to worry about doubles messing me up.


14 Michelle July 1, 2010 at 3:37 pm

OMG ~ I have such a problem with this ~ if you don't pay attention your bound to not get all the coupons off! Target last week ~ I ended up going back and making them pull the coupons from the girls register ~ There were over $9.00 worth that she didn't scan! I was sooo mad!!


15 Joy July 1, 2010 at 3:42 pm

This is much easier to do at say Target and Walmart or any place that doesn't double Qs. But at the grocery store when Qs double or it's B1G1 free deals it is much harder to keep track. Sorry, I don't have an answer either. I do count and add up my Qs before I checkout at Target or Walmart though.

The problem with Target Qs is that it automatically adjusts the item price on your receipt. The Target Qs never show up as $1.00- like a manufacturer Q does. So say you have a $1 off Target Q and the item is on sale for $3. Your price on your receipt will show $2 for that item not $3 minus Q. It gets very confusing because you think that they didn't take off for the Target Q when they actually did.

Then, you have manufacturer Qs then take off the price off a different item instead of the one you wanted it to. Or, the Qs randomly come off at bottom instead of by each item. Crazy.


16 Dona July 3, 2010 at 2:22 pm

Do you think that Target intentionally makes their receipts so hard to decipher? I always get a "grand total" and then I know if the items actually scanned correctly, but still I cannot understand their receipts. Once I knew she didn't deduct the coupon, but the receipt was so confusing I didn't even know how to dispute it!! I don't find Target to be coupon friendly. Bad for them, I generally use any Target coupon at Publix!


17 Kristina July 1, 2010 at 3:43 pm

Whenever possible I self check so I can check my prices and scan coupons myself before giving them to cashier. I don't care how many items I have, I always prefer to self check so I can make sure items ring up the right price. I have gotten quite a few items at my Ingles grocery store by doing that( they guarantee price or it's free, but you have to ask for it to be free). If I have to have someone else scan them I give them one at a time and watch the register.


18 Kells July 1, 2010 at 3:44 pm

I always know before how much my total should be before coupons and after coupons and how many coupons I am going to use. It is good to know your total before coupons in case something ring up incorrectly you can catch it before you hand over the coupons. Now tax is hard to calculate but if it's off a dollar or two I will pay it. If it is way off I just tell them that is not right I have to figure out what I did wrong can you void my order. I might get the look but no biggie. Also, before I walk out the door I always go to the side or something and check how many coupons were scanned. If I am missing any then I will go back in tell them but if it is around my calculations I just review the receipt at home. I have found it very helpful when I have lots of the same coupons I hand them seperately and look at the machine which keeps track of your total. EX: My total is $26 I hand 10 $1 coupons my total should n ow say $16 then I hand over more coupons say 6 /.50 coupons now my total should be $13 and keep going. If it does not look right I know at least where it started going wrong.


19 Debbie July 1, 2010 at 3:44 pm

On my grocery list as I mark off an item I have a coupon for, I write the amount of the coupon beside the item. Then before going through the checkout I add them up to know how much should be taken off!


20 Tara Kuczykowski July 1, 2010 at 3:45 pm

I forgot to mention one of my own tips! I often find that my printable coupons stick together, especially when I stack them and cut several at once. So I take each coupon and crinkle it a little bit so it doesn't lay completely flat. I've found this helps immensely.


21 Jessie July 1, 2010 at 4:55 pm

I also have found that the same type of paper might stick, and if you have 2 of the same coupon in a row, the cashier might miss one thinking it was already scanned. My solution is to alternate printed and newspaper coupons, and make sure that no 2 of the same are together.


22 Mindy July 1, 2010 at 10:35 pm

I do the same thing....crinkle my printed coupons, and stagger same coupons throughout my stack. There is inevitably one or two that don't ring up right, but I figure what I am saving makes up for it. Transactions don't always go perfectly and I've decided that I'm ok with that.


23 Carol @ Carol's Critter Corner July 1, 2010 at 11:42 pm

Great idea, I'll need to use that one!


24 norma July 1, 2010 at 3:46 pm

Ok - like others I count them all before I hand them over. HOWEVER, at Target I count the manufacturer coupons, and target coupons separately, as they will look different on my receipt. Target store coupons will usually reduce the price of the item on the receipt, (so if an item is $3.94, after a $1.00 off target coupon, the item will more than likely be listed as $2.94 on the receipt, so count how many items were reduced= number of target coupons) ) THEN count the number of manufacture coupons that scanned on the recieipt. THE BEST THING TO DO THOUGH, IS: have your calculator everytime you go shopping with coupons, and as you place the items in your cart enter the amount you would pay for each item AFTER coupon so when you are finally done your total should be the SAME AS THE SUBTOTAL (before taxes) ON YOUR RECEIPT. When purchasing drinks just add the CRV to your calculated amount and that should match SUBTOTAL on your receipt. IF YOU ARE OFF BY MORE THAN A FEW CENTS, this means your were overcharged. I would say 7 times out of 10 I have discovered a mistake at the register and each time the cashier thinks I don't know what I'm talking about. I don't waste my time with the cashiers, I go straight to guest services and get my money back. SIMPLE MATH!


25 Melissa Belle July 1, 2010 at 3:55 pm

I'm fairly new to using coupons and while the cashiers don't want to scan the coupons until the end it makes it more difficult to keep track of and I noticed at Target a lot of my buy a certain item and get an item free was not actually taking the item off but only working like a $1.00 off coupon.


26 Abbygail July 1, 2010 at 4:00 pm

It's funny you say Target has bad receipts...I was just thinking how much I LOVED that they put the coupons right after each item...maybe that's just in central IN??

I usually just count the number of coupons I have and make sure they all ring up. If they don't all ring, and I don't catch it until after I've paid, more often than not, I can remember what coupons I used and I cross items off the list for each coupon. It's NOT time effective and depending on how much the error is, usually not worth my time to haul the kids back in and have cs change it.

I would love to see the suggestions!!


27 Melissa Williams July 1, 2010 at 4:01 pm

As I place each item on the belt at the register I add up ( in my head ) what each item is going to cost me after the coupons. That way if the total amount isn't around what figure I came up with I know they didn't deduct all of the coupons. I always double check the receipt before I leave the store anyways just to make sure. ( well I try to as long as my 20 month old isn't acting up!! )


28 Sandy July 1, 2010 at 4:17 pm

I think I do all of the above and watch them like a hawk but one or two always slip by. I never give up my coupons till everything is bagged. If they ask for coupons, I say I have them and to just give me a minute as "I am so unorganized"! (which I'm not at all) When I hand them over I tell the cashier to make sure everything gets scanned as it took me a lot of time to cut these out and I'm on a budget. Believe it or not, it usually does the trick!


29 Dona July 3, 2010 at 2:29 pm

I do that same thing! When you act frustrated (when actually you aren't) and act like it is a "do-or-die" if they all get scanned, the cashiers seem to be a lot friendlier! I also try and find the same cashiers that I have used in the past, they remember the scatter-brained woman with LOTS of coupons. I find it all funny!! If I were that scatter-brained I wouldn't have the common sense to even use coupons!!


30 Janice July 1, 2010 at 4:30 pm

I always total up the dollar amount of all my coupons and then verify the amount matches the manufacturer coupon amount on the receipt (if given) this is the easiest way to make sure the cashier didn't miss any. Otherwise you just have to try and watch closely. I agree that Target receipts are terrible to decipher after the fact. Also, if I am using a coupon for just about every item I purchase, which I do quite a bit, I try to keep the order under 20 items to make it easier for everybody.


31 Sarah July 1, 2010 at 4:45 pm

This happens to me ALL THE TIME! So frustrating! I try to check the receipts before I leave a store to make sure all the coupons scanned. I've had to get numerous refunds for ones not scanned in. Sometimes though, I have taken some huge losses. :( I also crinkle the printed coupons so they don't stick together. But counting the "beeps" is a great idea, I'll try it.


32 Rose July 1, 2010 at 4:46 pm

Here's how I deal with coupons that did not scanned. I always look at my reciept before I leave the stores that way I can go right back to customer service desk & have them take care of it.
I shop knowing what items have coupons to go with them, then I try my best to keep eyes on the person running me up but if I find a missing coupon I go to customer service desk & tell them, they go back to the cash register get the coupon bag & pick out my coupons, once the coupon I'm reporting is found on the top of the bag I get a refund for it, that's how it works where I live.
The sooner you find the problem the easier it is to correct it.


33 Debra @ A Frugal Friend July 1, 2010 at 4:47 pm

Oh, deciphering after the fact drives me crazy! That's why I try to do my shopping in short trips. :-)


34 erin w July 1, 2010 at 5:15 pm

i count how many coupons i'm giving the cashier, and count while she is scanning them. then, i park my cart near the registers before i leave the store and do a last double check. that way i can make sure it's all squared away before i leave.

if i happen to be using a lot of coupons (10 or more) i write down the increments or what they were for too>

like (3) .50/1 cheerios
(6) .25/1 hunts
(1) bogo eggs
on a little piece of scrap paper. makes it a lot easier to check or to find the mistake. if you go to customer service and it was my mistake and not theirs, then i always feel stupid. best to double check before you get there imo.


35 Patricia July 1, 2010 at 5:27 pm

It does get quite confusing and fortunately my shopping lists aren't huge, so often times I mentally keep track of the amount and make sure that the totals add up, but if I think the cashier needs to do extra effort like key something in and my husband is with me, I divide up the load, give him the easy coupons to make a purchase and I'll take the complicated ones (like the stacked ones or gift card q's). It makes it that much easier to look over the receipt after we're all totalled up and bagged. He goes along with this because he HATES to make a fuss and gets embarassed when I have to point out a mistake at the register...(ex: if the coupon says ANY size and the cashier is telling me that it's not valid on trial sizes)....his solution is to just say that's fine and pay for it all without argument...


36 Debbie July 1, 2010 at 5:28 pm

I'm finding I can't even get Walmart to take most coupons, even when I have a print out of the store policy. And Target, they just pull the item off the shelf until the coupons have expired so you can't even buy the item, I've been looking for a few common items they carry for several months's just not been stocked. Right after the coupon expires, amazing how it's suddenly back on the shelf that night or the next day.


37 Darla July 2, 2010 at 6:04 am

sounds like you might have to report them to the BBB or write a letter to the manager with CC to the corporate headquarters,,, and possibly a note that you will be writing a letter to the editor.


38 Gwen July 1, 2010 at 5:29 pm

I ask for a subtotal before the q's are scanned so that I can check the total coupon $ amt. (by subtracting it from the subtotal and making sure the final total matches) and then quickly double check the receipt before walking out. This method works at Target, since you can't really scan the receipt for total # of coupons there like you can at WM.


39 k. goins July 1, 2010 at 5:32 pm

I have an active 4 year old so it's hard to watch the cashier as the coupons are being scanned. I go to the car and review my receipt. The other day I had to go into Target twice -- a manufacturer's coupon took off the wrong free item. Also, I had a Target coupon for a free $5 gift card with a certain purchase-- the cashier charged me for the gift card instead of giving it to me for free. From now on, I doing my free gift card transactions separately.


40 Katie July 1, 2010 at 5:58 pm

I do many of the things others have mentioned. However one of the most effective things I have done, especially at Target, is to break down a really large transaction into several smaller ones. I know this can be a pain for some - because you either have to go back through the line, or go back to the store another time. But I've found over and over that fewer coupons get missed this way.


41 Adrienne July 1, 2010 at 6:07 pm

This happens to me almost every time I go to Target. They always end up getting me for about an average of $5. Even though I watch and listen to the beeps something doesn't go thru. It's usually when they punch a key after it beeps. This is what I'm gonna do on my next trip. I'm gonna break my transactions down groups. I know it's gonna take longer, but this way I'll know when I've been overcharged.


42 Jenna July 1, 2010 at 6:18 pm

I always check myself out at Kroger and Meijer since they both have U-Scans that do not have an item limit. The only other places where I may have A LOT of coupons is Target and WalMart. I just add up the total dollar amount of coupons that I'm planning on using right before I check out. Then once all my items are rang in I look at the total while the cashier starts scanning, use the calculator on my cell phone to figure out about what the price should be, that way if it's way off I know there is a problem and we can fix it before I pay.


43 Elena July 1, 2010 at 6:20 pm

I was also looking back a Target receipt for the John Frieda deal, turns out the $3/1 didn't go through because my total for that package was $7 something, when it should of been +/- $1.00... I'm irritated a bit, but I'll be making sure all coupons are deducted with all of the great suggestions above, thanks to all!


44 Melissa July 1, 2010 at 7:08 pm

I count my coupons prior to entering the checkout. That way I know how m any should have been taken off and then I can usually go back and decipher which ones are missing based on that.


45 debra July 1, 2010 at 7:29 pm

we count the coupons than seperate them manufactor coupons,store coupons and internet coupons so we know how many of each are being used our store has a screen easily viewable so we can count the coupons being deducted..Seems most of the problems start when cashiers are searching coupons and trying to matchup the items purchased. Handing them seperate makes it easier for us to track and for the cashier to file at the end of the transaction.


46 Denise H. July 1, 2010 at 7:52 pm

I have been really frustrated at Target lately! They are the worst. The last two times I have gone there as soon as I get to my car and review my reciept I find the error and have to go to customer service. Last week when I was there the customer service person informed me that they can only use 1 Target coupon per transaction. Whatever! They were mad becasue I had a bunch of the SoBee BOGO coupons and then was using 1 $.50 cents off on each SoBee I had. The customer service person tried to tell me that I can only use one of those per transaction not per SoBee. Really becasue the coupon doesn't state that! And yes the reciept.........completly unreadable!


47 Shawna July 1, 2010 at 7:54 pm

When I make up my store list I always write the item I am buying, then under it I write the sale price then any Q's then the total. So my list would look like
BBQ Sauce
$2- 1Q= $1
Then I add it all up with the total that I should have at the top of my list. I keep a pen in my binder so I can make adjustments as I go along the store.Then If my total is off from what I expect then I can look at my list and compare the Q's listed with what was scanned. Then I can go straight to Cust. Service so they can make the adjustments.


48 Sadie July 1, 2010 at 8:08 pm

I total up my coupons before I go. I do most of my food shopping at the commissary on base and the receipt has the total saved in coupons calculated at the bottom. (easy) But if they don't get it right, as at Target not getting my 5 cents for my own bags I go to the refund counter and get my $$ back. I have also got back money from fruit "roll back" prices not being punched in correctly...I only have 1 child and I try to keep him intertained while I wait in line especially at walmart when there are 5 employees but only 1 working. I usually go right when the stores open or by 9:00 am at Walmart when the stores aren't too crowded.

and I love self check out--So i can make sure everything comes up right and my coupons scan!!!


49 Tina July 1, 2010 at 8:10 pm

I also hate that at Target when I bring my own bags the cashiers forget to ring up the 5 cent per bag credit. I generally try to shop early in the morning before things get crowded and rushed and have taken to picking out the regular cashiers that are coupon friendly. Other than watching them carefully when you check out. I haven't found anything else to help.


50 Mari July 1, 2010 at 8:22 pm

When I go grocery shopping, I use the self- checkout lane (in my store, I can use it as long as I have 40 items or less) so that I can monitor that my groceries are ringing up correctly as well as the coupons.

On smaller trips to places like Walgreens, CVS, or Target, I write down the value of each coupon and, when the cashier finishes ringing me up, I double check to make sure that each one was deducted from the total bill.


51 iveliss July 1, 2010 at 9:52 pm

I also pick the friendly cashiers (usually the same person since i do my groceries the same day/time of the week) then organize my groceries and put together the ones that are the the cashier is scanning them i will hand her the coupons for that entire group.if she scannes 4 boxes of cereal i hand her the coupons that corresponds to the cereal and so the end my receipt shows the item followed by the coupons. it helps me count and know i have exactly the same amount of coupons and items. never fails!!I


52 Stacy July 1, 2010 at 10:17 pm

I shop once a week at Target and have a huge stack of coupons. When I am about ready to check out getting my gum and candy items, I let the cashier know I am coming their way and to prepare. Once in line, I ask them to wait until my cart is unstacked on the conveyor belt before ringing up so I can review prices. The cashier and service help have been very kind and accommodating since I have been giving them a heads up before entering the line. They usually shut off the light for that line while they ring me up. Once the initial total shows, I note that. I ask the cashier to let me see the reduction for each coupon being taken off the total. It takes the register forever to reduce the price for each coupon, but I watch it come down and have an estimate for my total coupon savings.
I typically keep like item coupons together, but recently began doing all BOGO items in one transaction. Target implemented a new search feature that makes the cashier hunt for the item to apply the coupon toward. That took forever and now a smaller transaction simplifies it for both of us. While I like BOGO, the full price coupons are easier to use. The $1 off Snapples I got last month come to mind. Some of my stores won't do any free item with a printed coupon, BOGO included.
Thanks for the Q&A. These are very informative and I appreciate the broad range of responses.


53 Jessica July 1, 2010 at 10:42 pm

Smaller transactions. I might have to go through more than once, but it usually saves a headache in the end.


54 Carol July 1, 2010 at 11:40 pm

Like a lot of you I count my coupons and I know how much I am spending too. I can't tell when they do scan them if they've come off or not because the register still beeps but when I get the register receipt I count how many coupons were taken off and if there are free items I make sure that amount is correct. I work hard at getting great deals so I don't want the cashiers to miss any. Especially if the cashier seems new you want to check the receipt to make sure they got them all. I think it is also a good idea to check the register receipt before you leave the store because if you don't find the mistake until you are home bringing it up when you go back to the store may not work. They don't have to believe you.
I don't find a particular store that is not good at catching all the coupons, it's the inexperienced cashiers that I worry about.


55 Lucy Josephine Potter July 2, 2010 at 12:08 am

I always know how much I'm supposed to spend, because I write up my shopping lists with the prices in the week's ad, minus the coupon amounts. When I hand my coupons to the cashier, I make eye contact and say how many there are, then watch the screen to make sure each one comes off. If the total is not what I had planned, I check my receipt to make sure the prices rang up correctly. Kroger's policy, for instance, is to refund your money and give you the product free if the price does not match the shelf tag.


56 Nicole July 2, 2010 at 12:09 am

I NEVER hand over my coupons at oncem as most i would assume don't. I always hand over two at a time & i verbally tell the cashier each time how many coupons i'm giving to him/her. I will say, "Here's two coupons". or i will say, "I have three of these coupons". I aways hand them 2 to 3 at a time & use verbal communication. If i have 3 or 4 of the same coupon i will just say how many i have also while handing them to him/her. That way they know they have three to scan or whatever. I have found that this works everytime. I use to have problems handing over my coupons all at once or just a few at a time, and i would leave and get in my car and notice some of my coupons weren't scanned. Which i would be consumed with frustration. But since i have been doin the hand & mention method, as i call it. I haven't had a problem since. And i always watch them scan each coupon & look at the screen each time they scan a coupon to see that each one is being scanned & recorded on the screen. Haven't had a problem yet since i have been handing my coupons over like this. Hope it helps someone else.


57 DIANE July 2, 2010 at 1:06 am

I went to Target tonight. Bought 4 scrubbing bubbles and handed the cashier the $5 gift card. They would not take it and said I had dollar coupons for each item. They would not give me the gift card, so I am going back and doing a smaller transaction. As it was, my bill came to $45.89 and I had to pay $2.61 and not get my gift card. Sometimes we just need to educate the cashiers. I am going to bring the coupon policy with me next tim.


58 Ann July 2, 2010 at 3:33 am

I always count how many coupons that I will using when I am standing in line or before I get in line. That way I will know if they were all scanned. I will also take my coupons and crumple them up a little to make it harder for them to stick together. And many times I only hand over a few coupons at a time. After all is said in done I pull my cart over, out of the way and check my receipt and count how many coupons were deducted. If I find a mistake and I go straight to customer service. I know this may seem like a lot to do but we all clip coupons for a reason, to save money. I want every last penny to be deducted!


59 Darla July 2, 2010 at 6:08 am

AT our store when the clerks were regularl forgetting to pull the coupons off items (I don't because they are easy to use).. I went in and asked to speak to store manager and asked if they had time for a 5 minute chat? they said yes and we actually sat down.; I asked about coupon policy for clerks and then explained my situation and said that the clerks needed to be educated or something about pulling coupons off product. Manger was receptive and the situation improved and now a couple of years later a few have to be reminded but mostly they still catch the coupons off products.


60 Katy P July 2, 2010 at 10:41 am

I used to count the number of coupons- but now I am adding up the dollar amount & mentally taking it off the subtotal before I hand over the coupons. That way I know something is wrong if the total is too high. I have a lot of problems with coupons not being given, even when they beep, and some stores I can't watch the screen to see if the coupon was given. This has seemed to work best for me.


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