Comments on: Ask DSM Readers: How Do You Deal with Tough Cashiers?

By: Jim

Jim — Mon, 20 May 2013 22:32:46 +0000

CVS is nice and will print you ECB if there is a problem where they don't print. Also I've had some cashiers try to help to get the best savings out of a scenario.
Then again it depends on store location.

By: SHANNON

SHANNON — Thu, 20 Dec 2012 00:24:44 +0000

register rewards are coupons that print out specifically only for that weeks sale..so if the ad is over there is no way for us to "print" a register reward..but at my store we have wrote a rain check for the final sale price that is advertised minus the regl. reward..

By: Joanna

Joanna — Fri, 07 Dec 2012 19:18:20 +0000

I work for Wal-Mart and sometimes run register. I don't defend grumpy cashier, however, I sometimes know why these cahiers might be difficult. Cashiers are excpected to run register a certain speed (scans per hour), and they might think that a large stack of coupons are slowing them down. (just a theory) However I do know that cashiers are held responible by the accounting dept EACH coupon they accept/handle incorrectly. Too many occurences, and you may very well out of a job!!

By: Linda

Linda — Thu, 11 Oct 2012 22:07:17 +0000

I have had some tough cashiers. I am super nice and know how to work in customer service. I have been a waitress and counter help, and I have worked the most awful customer service gig for ten years at the public library in the sixth largest city in the USA. You would be surprised just how nasty people can get in a Free Library. Crazies and lonely hard asses mainly. My problem is that my face gets beet red when I get upset or aroused in any way. I can feel my face getting red and it just makes it redder for longer. I was on WIC for awhile and cashiers get really petty and mean about that. I had one lady at a Ralphs comment on every item and try to refuse almost every purchase. Made a complete spectical of me, involving several ither employees.

By: Linda

Linda — Thu, 11 Oct 2012 21:54:39 +0000

My husband and I are always saying that people should have to work customer service for awhile so people learn some manners.

By: Linda

Linda — Thu, 11 Oct 2012 21:48:04 +0000

Seems like any cashier would get the need to shop frugally. I mean they don't rake in the dough!

By: Linda

Linda — Thu, 11 Oct 2012 21:42:47 +0000

That is too cute, big mike! A big guy with a coupon binder!

By: Linda

Linda — Thu, 11 Oct 2012 21:37:55 +0000

Tell em Josh! Walmart is just terrible to their employees. My mom works there and she is terrified of making the smallest decision because they are so hard on their cashiers. I hate that store. The deals aren't even that good. Target is way better. Oh god, I dread having to make a return at walmart. They never know how to do it and always make it like it is my fault.

By: Canadian Extreme Couponer Theresa

Canadian Extreme Couponer Theresa — Tue, 02 Oct 2012 01:15:49 +0000

I am always very pleasant. I mean very, and I make sure I'm always smiling.
I am also always very calm. I simply will explain my views, and show coupon policy if I need to, or I simply ask them to confirm their conclusion with the manager.

By: kodachrome

kodachrome — Wed, 20 Jun 2012 13:25:31 +0000

I always shop at the same stores so i am familiar with some of the cashiers, in turn i know which ones to aviod as well. I think the best policy is to BE NICE, arm yourself with the facts and no matter how nasty someone gets do not stoop to thier level, if they refuse under all circumstances then just void that item. I think it is best to try to remember that everyone has a bad day sometimes, and while it is more than likely not your fault try try try to be patient. I have actully boycotted shopping at walmart because a lead cashier or csr acussed me of comitting fraud for have 2 like coupons even though I was nice and tried to show her the difference b/t the barcodes, she caused a complete scene so I cancelled the entire transaction winked at her and wished her an awesome day. Will me not shopping at walmart harm them in anyway absolutely not, but it will save me some hassle.

By: Nancy

Nancy — Wed, 23 May 2012 19:02:07 +0000

I continue to be as nice as I can, but I make a note of their name and when I get home I get online, goo to the store website and send a comment about their (lack of) customer service...and you better believe I name the employee in my feedback. It's been my experience that stores take these feedbacks very seriously as often I receive a return email or call (if my phone number was requested) from the manager of that specific location.

By: Danielle

Danielle — Mon, 21 May 2012 20:06:52 +0000

I have been on both sides of this coin. Being the recipient of said donated items and donating them due to smart couponing but I do not go buy everything they have, first of all I can only usualy print 4 of each coupon for free items. I have started to make my stockpile with coupons, this site in particular has been the greatest help to me, I just want to hug DSM to death hahaha, and after I get it where I want it then I will split the buy. 2 for us and 2 for donation. If we still have 3 boxes of Qtips then 1 for us and 3 for donation. My grandfather did this same thing but he didn't call it a donation he called it helping others. I appreciate the donations, we still have to go to the local Sharing Center to get by and to try to stay ahead but we are spending less there due to coupons and free items. It allows me to buy a couple items that I normally could not buy. But, please leave some of the items in the store for us to buy as well with the coupons, it makes me feel good that I can leave some stuff at the Sharing Center for those that are not able to do what I am able to do, with the coupons. They may not have access to a computer WITH a printer.... or can't afford the extra 1.75 for the sunday paper or a mag subscription for the other coupons in there. But, do still donate some.....

By: Danielle

Danielle — Mon, 21 May 2012 20:04:09 +0000

Target issues their own coupons and lets you get trial sizes free with them now.... guess progress is great huh?

By: Danielle

Danielle — Mon, 21 May 2012 20:01:14 +0000

I know this seems hard to do because of their attitudes but remember they are human too. However, when you know you are right DO NOT LET THEM TELL YOU YOU ARE WRONG!!! I recently had an experience with one that tried to tell me that because I would get the item basically FREE and only have to pay tax that I couldn't use it, well when that tactic failed after I explained that to her she STILL wouldn't believe me. On the coupon it said $1.00 off 1 8 pack Gatorade OR 1 Gatorade bottle, 32 ounce bottles are $1.00. She called over her manager who told her that she was wrong because of the wording on the coupon. I was a cashier at Winn Dixie, I now work in the produce department at same store and only help up front if I have to, I hated it and would prefer never to do it again. I NEVER talked to a customer like that unless I had a reason such as they talked to me like that first. Honestly, I loved seeing people with coupons come through, why not save money or get free items? Not to mention the fact that with coupons that I can get just like theirs, combined with my discount at work and shopping smarts from working there and knowing what we have on clearance and knowing 2 weeks in advance what is coming on sale, works for me!!! Like I said, saving allows me to buy things I could normally not afford.

Do this next time you are faced with a disagreeable cashier, tell them that you want them to cancel the sale at the register that you are at and go to another one with a different cashier that is more agreeable and has a better attitude. Then when the manager comes over and wants to know why they are having to do a void transaction, you can tell them right then and there. Most times you will have the upper hand at this point and every coupon you have will either go through fine or the manager will just override it to keep you happy. Never let them TELL you how your shopping experience is GOING to be rather make sure they know your not going to let them ruin your fun in saving money with coupons.... Great advice that I use to my advantage at other stores all the time. You are not trying to cheat them out of anything, the manufacturer pays them back for the deduction. As a matter of fact some coupons can be used on anything that the company makes bearing that same name.

Such as Neosporin for example. Say you want to buy the biggest tube of ointment they have, you have a coupon for 2$ off the body wash, sometimes because both are made by Neosporin you can use it on the different item, but not if your cashier is actually looking at the coupon items. If they do look at it or it doesn't go through just act like you forgot to take that one out of your coupons that you handed them. Your only human after all.....

By: Jeanine

Jeanine — Wed, 11 Apr 2012 02:32:32 +0000

I have my husband deal with "tough cashiers", managers etc. For whatever reason that man can get whatever he wants out of anybody, don't know how or why, he doesn't say much, but there is just something about him that can soften the hardest female or male into giving him what he wants. I, on the other hand can forget it. I have to fight for what I want and honestly, my time is valuable to me, too valuable to argue over some $1 dollar off coupon with some cashier. If the coupon doesn't go through, fine, I don't get the product, hand me back my coupon, problem solved. If by some chance it really matters to me, I will take it up at the CS desk instead of being an inconsiderate jerk holding up the line. That is what CS is for, handling problems, cashiers are for check out, seems too many confuse the two, but I digress.

By: Kim B

Kim B — Sun, 25 Mar 2012 21:32:46 +0000

When I first started couponing, Walgreens was where I started. Bad choice. At first, when there was a problem, I would stand down and concede that I guess I was wrong. After time I learned the coupon policy better. The grumpy older lady whom always helped me started to notice I was becoming more confident and knowledgeable. And that's when she started getting plain old mean and snotty. I tried other cashiers after that. But I found none of them actually knew their own coupon policy. I was actually yelled at by a cashier that I was dead wrong once. Even when the manager agreed I was correct the employee wouldn't let it go. I no longer set foot into Walgreens. I have a favourite cashier at Target though. She's a sweet older lady with a bit of a memory problem. But after looking at me a couple times and seeing all my coupons she recognises my face, and then things start to click back into place for her. We normally chat about the same things literally every time I see her, but she's spirited and humorous. Every time she finishes scanning my purchases she stops, picks up the stack of coupons and holds them up and says "Now everything here matches up to the things you got right?" "Yes, ma'am!" "Good, cause I can't be bothered with double checkin!" and then she cracks a big old smile. Lol ^_^

By: Mackenzie

Mackenzie — Wed, 21 Mar 2012 21:14:09 +0000

I am a checker at a local grocery store in Texas called H-E-B. I understand where the couponers are coming from, saving money is great! But, customer's get made at the cashiers when his or her coupon doesn't go through. Usually, I try and try every combination in the system and eventually it'll go through. But if it doesn't, the customer gets haughty and standoffish. Please try to imagine what is like on our side. We have upwards to nine hour long shifts were we are constantly on the move and standing and dealing with customers. No matter how our day went, we have to treat the customers with respect and kindness, and it only makes it harder when the customer is rude. So, next time you go in, try and understand what is like for us. If you treat us with kindness and respect, it will most likely be reciprocated.

By: lynn

lynn — Fri, 17 Feb 2012 16:59:31 +0000

This is why cashiers are tough to deal with a-holes like you!!!!!!!!!!

By: Cameron

Cameron — Wed, 11 Jan 2012 18:52:53 +0000

as a cashier at Target, the biggest piece of advice I can give y'all is...don't try to lie to us!!! :D I have a couple Guests (Target doesn't have "customers", they have "guests") that have tried various things...and ADMIT that they tried to use a coupon for a 40pk on a 20pk and I bust 'em out!! another thing seems to be using coupons on trial sizes...I know, I know...the coupon says "any size" but if the register rejects it, I'm not forcing it in...we can't take a $1 coupon on a $.97 trial size...period...sorry the store gets paid for the coupons we accept, so in theory, coupon abuse hurts the manufacturer the most, which is the people issuing the coupons in the first place...so expect to see changes and restrictions in the near future *because* of some of the bad apples ruining it for y'all

By: simona

simona — Fri, 30 Dec 2011 14:38:48 +0000

I avoid Walmart Killeen ,TX and Walmart Harker Heights,TX.
Nicole, manager in HH told me that regardless what the coupon said, the item had to match the picture on the coupon, when the coupon clearly stated ANY. Killeen Walmart Employee just plainly stated that her superiors were "idiots" and that's why she could not accept the coupon. I do not use a lot of coupons to begin with. This was not the first incident. I used to shop Walmart, but have taken my business to HEB and Target instead. To treat somebody like they are stealing using a 75 cent off coupon makes no sense...