Comments on: Ask DSM Readers: Escalating an Issue Above a Store Manager http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/ Tue, 21 May 2013 19:33:26 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Tammy http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-631823 Tammy Fri, 14 Dec 2012 12:20:07 +0000 http://dealseekingmom.com/?p=51899#comment-631823 Kmart always has the rudest employees! I spent 20 years with my husband in the military transferring bases every few years and all kmarts that I experienced all have a unique strange subway odor and the rudest, meanest employees I have ever delt with. Never ever shop there anymore. I will go to Target or Walmart any time Kmart always has the rudest employees! I spent 20 years with my husband in the military transferring bases every few years and all kmarts that I experienced all have a unique strange subway odor and the rudest, meanest employees I have ever delt with. Never ever shop there anymore. I will go to Target or Walmart any time

]]> By: JenniferH http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-557830 JenniferH Thu, 15 Dec 2011 16:12:25 +0000 http://dealseekingmom.com/?p=51899#comment-557830 I've been couponing for over a year now and I've never had any problems. I also have almost two decades of retail management experience, including being a District and Regional Manager. From that experience I can tell you that how you approach a problem completely affects the outcome, and that whatever leeway a manager at any level has is far more likely to be given to a clam, reasonable, polite customer. Stores want to keep good customers and make them happy, but if you choose to be one of those people who loudly create a scene, make threats and generally make the other customers in the store uncomfortable with your behavior, no matter how right you may be, Management would just as soon you leave an never come back. So they aren't going to go out of their way to make you happy. Every buisness open to the public also has the right to tell you to never come back. When something doesn't work the way I expect it to with my coupons I politely explain why I am confused and allow the person who is waiting on me to explain. Frequently, just by talking it through they realize if they happen to have made a mistake. If we can't sort it out, I usually just let it go....is it really the end of the world if I don't get $1.00 off on fabric softener? I've built good realtionships with cashiers in many of the stores I shop in and it is not in my best interest to make a big issue out of a policy hiccup. In the long run, I come out ahead by being respectful and remembering that even the best of us have bad days and make mistakes. You should also know that in the event that you have a disagreement with a Store Manager and decide to contact their superiors, in most cases the problem will have already been reported and Senior Management will have heard the Store Manager's recounting of the events. The last thing any Manager wants is for their boss to hear about a problem from a customer first. How they choose to remedy the situation will depend both on the Store Manager's history of customer complaints, and the manner in which you speak when you contact them. No Customer should ever be treated poorly, and you should report rude, insensitve and inappropriate behavior when it happens. Managers who receive only a few such complaints against them will soon be out of work, and you will have done a great service to the store and your fellow shoppers. Just remember to keep things in perspective, and always be calm and polite. I've been couponing for over a year now and I've never had any problems. I also have almost two decades of retail management experience, including being a District and Regional Manager. From that experience I can tell you that how you approach a problem completely affects the outcome, and that whatever leeway a manager at any level has is far more likely to be given to a clam, reasonable, polite customer. Stores want to keep good customers and make them happy, but if you choose to be one of those people who loudly create a scene, make threats and generally make the other customers in the store uncomfortable with your behavior, no matter how right you may be, Management would just as soon you leave an never come back. So they aren't going to go out of their way to make you happy. Every buisness open to the public also has the right to tell you to never come back. When something doesn't work the way I expect it to with my coupons I politely explain why I am confused and allow the person who is waiting on me to explain. Frequently, just by talking it through they realize if they happen to have made a mistake. If we can't sort it out, I usually just let it go....is it really the end of the world if I don't get $1.00 off on fabric softener? I've built good realtionships with cashiers in many of the stores I shop in and it is not in my best interest to make a big issue out of a policy hiccup. In the long run, I come out ahead by being respectful and remembering that even the best of us have bad days and make mistakes.
You should also know that in the event that you have a disagreement with a Store Manager and decide to contact their superiors, in most cases the problem will have already been reported and Senior Management will have heard the Store Manager's recounting of the events. The last thing any Manager wants is for their boss to hear about a problem from a customer first. How they choose to remedy the situation will depend both on the Store Manager's history of customer complaints, and the manner in which you speak when you contact them. No Customer should ever be treated poorly, and you should report rude, insensitve and inappropriate behavior when it happens. Managers who receive only a few such complaints against them will soon be out of work, and you will have done a great service to the store and your fellow shoppers. Just remember to keep things in perspective, and always be calm and polite.

]]> By: KimH http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-520038 KimH Thu, 01 Sep 2011 10:59:26 +0000 http://dealseekingmom.com/?p=51899#comment-520038 I will absolutely escalate an issue above a manager if its warranted. Usually, once I speak with a manager, I generally dont have any problems. I dont go into stores with the attitude of IM RIGHT & its MY WAY or the HIWAY. Many couponers do. Also, building relationships is huge. If you evoke the energy of being agreeable and easy to deal with, thats what you'll get from others. I have had some issues, most early on in my couponing life, where I did call corporate. I have the numbers of all the stores I shop at corporate customer service, in my cell phone. I also wont hesitate to say, "well, I'll just resolve this issue with corporate then, I have their number right here." Many times, tunes & attitudes change quickly. If its not resolved right there, I'll go to my car, and most certainly call corporate. Its not an idle threat and I dont play games. But most of all.. Im never nasty or bitchy, in person or on the phone. Its not worth it. I will absolutely escalate an issue above a manager if its warranted. Usually, once I speak with a manager, I generally dont have any problems.
I dont go into stores with the attitude of IM RIGHT & its MY WAY or the HIWAY. Many couponers do.
Also, building relationships is huge.
If you evoke the energy of being agreeable and easy to deal with, thats what you'll get from others.

I have had some issues, most early on in my couponing life, where I did call corporate. I have the numbers of all the stores I shop at corporate customer service, in my cell phone. I also wont hesitate to say, "well, I'll just resolve this issue with corporate then, I have their number right here." Many times, tunes & attitudes change quickly. If its not resolved right there, I'll go to my car, and most certainly call corporate. Its not an idle threat and I dont play games.

But most of all.. Im never nasty or bitchy, in person or on the phone. Its not worth it.

]]> By: SarverGS http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-500615 SarverGS Wed, 13 Jul 2011 06:39:03 +0000 http://dealseekingmom.com/?p=51899#comment-500615 In the process of calling up the CVS customer service ladder............The store manager actually pulled stock off the shelf so we were unable to purchase it with coupons! In her opinion couponing is retail theft! Buyer beware of the CVS in New Kensington, PA! In the process of calling up the CVS customer service ladder............The store manager actually pulled stock off the shelf so we were unable to purchase it with coupons! In her opinion couponing is retail theft! Buyer beware of the CVS in New Kensington, PA!

]]> By: Patricia http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-416580 Patricia Tue, 25 Jan 2011 15:32:19 +0000 http://dealseekingmom.com/?p=51899#comment-416580 Thank you for this link! Thank you for this link!

]]> By: cathy http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-400828 cathy Wed, 15 Dec 2010 06:45:47 +0000 http://dealseekingmom.com/?p=51899#comment-400828 Be aware, you do get more flys with honey,however, even flys would get tired of honey, seems, like we are treated terrible, I have give up on a CVS in Pekin Illinois, I was told it would be resolved, showed the coupon policy, tried again, scolded and told I was not getting a bogo free with a coupon free, told we don't just give away things, because you have a coupon. Be aware, be patient, be nice, but also sometime, you have to give up to save your sanity, there are great clerks, sometime you have to look harder to find one I have a scrapbook store, I give away things all the time, my 50 cent stickeres, in the beginnning are some of my most valuable and most loyal customers, some of them now spend the most. Sometimes clerks need to remember that this might be the only way we get to try new stores, new products and get a few extras, that we can share with college kids, newlyweds, and shelters. All couponers are not evil, I'll jump off my soapbox and give someone else a chance,g Be aware, you do get more flys with honey,however, even flys would get tired of honey, seems, like we are treated terrible, I have give up on a CVS in Pekin Illinois, I was told it would be resolved, showed the coupon policy, tried again, scolded and told I was not getting a bogo free with a coupon free, told we don't just give away things, because you have a coupon.

Be aware, be patient, be nice, but also sometime, you have to give up to save your sanity, there are great clerks, sometime you have to look harder to find one

I have a scrapbook store, I give away things all the time, my 50 cent stickeres, in the beginnning are some of my most valuable and most loyal customers, some of them now spend the most.

Sometimes clerks need to remember that this might be the only way we get to try new stores, new products and get a few extras, that we can share with college kids, newlyweds, and shelters.

All couponers are not evil,
I'll jump off my soapbox and give someone else a chance,g

]]> By: Aidens mommy http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-340884 Aidens mommy Fri, 17 Sep 2010 04:11:50 +0000 http://dealseekingmom.com/?p=51899#comment-340884 Hi im new to the website but ive been reading some of these comments and i work for walgreens. i know sometime coupons are not accepted. please let me know if you have any questions or need a district managers #. i will be glad to help you with that. Hi im new to the website but ive been reading some of these comments and i work for walgreens. i know sometime coupons are not accepted. please let me know if you have any questions or need a district managers #. i will be glad to help you with that.

]]> By: ugly helen http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-337274 ugly helen Fri, 10 Sep 2010 03:09:56 +0000 http://dealseekingmom.com/?p=51899#comment-337274 KOHL'S, late June, I was returning something at the jewelry dept for wrong size and purchased some more from the sale. I browsed more and realized I forgot to ask for 15% off earlier so I went to customer service. CS credited everything from 2 purchases and rerang everything up to deduct 15% and could not articulate what she did nor did she point me to the screen to read it myself after I was confused and didn't understand how a 30 purchase was now $100, simple as one sentence. So when she plunked her pen down hard into the cup I asked for a manager to explain since she was angry. The manager was a young athletic tall man about 25-28. I explained the aforementioned and she then interjected and we vollyed back and forth until I understood a relatively basic principal of math. The manager did nothing so I asked, at what point he was going to chimein (expecting he would take over and make me comfortable from the angry women) no, he said "what do you want me to do" and I replied "I thought you would take over the transaction, I dont work in retail, what does a retail manager do?". After it was over I asked for his name, NATE, and he asked mine! I was pissed, I told him he had no business asking that I was a customer and that was an obnoxious thing to say. He then SCREAM AT THE TOP OF HIS LUNGS TO "GET OUT OF HIS STORE, HE NEVER WANTED TO SEE MY FACE IN THERE AGAIN" in front of all the people in line, it was silsent except for me saying he was harrassing me and to call the police. No one did, I went to the checkout and had to wait for the manager with all the uncomfortable people in line who saw the whole thing. When the manager came she ushered me outside and I cried and cried, I was humiliated and it was demoralizing and horrific to say the least. She offered canned statements and asked me not to be so loud explaining (she didn't want ME causing a scene ironically) and I even ran into my old neighbor, how embarrassing. She told me an apology from her was the same as a letter to disuade me from wanting a letter, it was pointless with her. So I wrote a letter to corp., made a phone call. Eventually they EMAILED a canned apology and told me to continue taking advantage of the upcoming great deals and seek a manager if I had any problems (which was the problem in the first place). So I was defeated and resent it to the escalated.com address I saw at the bottom, still nothing, then a confirmation with a note - they received it and forwarded it to the store manager and I was in an endless loop of "if you don't receive a reply in 2 days, please resend" for about a month. I then called and the girl talked me out of cancelling my card and I agreed to wait for a district manager to call me, never happened in 2 1/2 weeks. So I called yesterday and the SNOTTIEST girl told me she would do the same but I had to have my reference complaint number - and she was so snotty - I closed my account. Too bad KOHLS management stinks, they had some great deals. Oh by the way that is KOHLS in Antelope, CA beware of NATE. KOHL'S, late June, I was returning something at the jewelry dept for wrong size and purchased some more from the sale. I browsed more and realized I forgot to ask for 15% off earlier so I went to customer service. CS credited everything from 2 purchases and rerang everything up to deduct 15% and could not articulate what she did nor did she point me to the screen to read it myself after I was confused and didn't understand how a 30 purchase was now $100, simple as one sentence. So when she plunked her pen down hard into the cup I asked for a manager to explain since she was angry. The manager was a young athletic tall man about 25-28. I explained the aforementioned and she then interjected and we vollyed back and forth until I understood a relatively basic principal of math. The manager did nothing so I asked, at what point he was going to chimein (expecting he would take over and make me comfortable from the angry women) no, he said "what do you want me to do" and I replied "I thought you would take over the transaction, I dont work in retail, what does a retail manager do?". After it was over I asked for his name, NATE, and he asked mine! I was pissed, I told him he had no business asking that I was a customer and that was an obnoxious thing to say. He then SCREAM AT THE TOP OF HIS LUNGS TO "GET OUT OF HIS STORE, HE NEVER WANTED TO SEE MY FACE IN THERE AGAIN" in front of all the people in line, it was silsent except for me saying he was harrassing me and to call the police. No one did, I went to the checkout and had to wait for the manager with all the uncomfortable people in line who saw the whole thing. When the manager came she ushered me outside and I cried and cried, I was humiliated and it was demoralizing and horrific to say the least. She offered canned statements and asked me not to be so loud explaining (she didn't want ME causing a scene ironically) and I even ran into my old neighbor, how embarrassing. She told me an apology from her was the same as a letter to disuade me from wanting a letter, it was pointless with her. So I wrote a letter to corp., made a phone call. Eventually they EMAILED a canned apology and told me to continue taking advantage of the upcoming great deals and seek a manager if I had any problems (which was the problem in the first place). So I was defeated and resent it to the escalated.com address I saw at the bottom, still nothing, then a confirmation with a note - they received it and forwarded it to the store manager and I was in an endless loop of "if you don't receive a reply in 2 days, please resend" for about a month. I then called and the girl talked me out of cancelling my card and I agreed to wait for a district manager to call me, never happened in 2 1/2 weeks. So I called yesterday and the SNOTTIEST girl told me she would do the same but I had to have my reference complaint number - and she was so snotty - I closed my account.

Too bad KOHLS management stinks, they had some great deals.

Oh by the way that is KOHLS in Antelope, CA beware of NATE.

]]> By: Leanne http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-331058 Leanne Tue, 31 Aug 2010 00:29:59 +0000 http://dealseekingmom.com/?p=51899#comment-331058 I had a Discover credit card years ago, and they were always calling me about paying for debt protection and all that bull that you don't need. Once, a girl called and I calmly told her that I didn't want it. I didn't want to be rude and hang up, but she kept going on and on after I said no. Finally, I said please remove my name from your calling list and do not call me again. I am not interested. She was so rude, and even hung up on me. Next bill, I see where the debt protection is added and charged to my bill. I called and asked for a supervisor and complained about it. She took off the charge, but I told her I still wasn't satisfied. She asked me what would satisfy me, and I said they should give me a credit for all my trouble, so she credited $30 on my card for me, which was great since I was in college and always owed money! It always pays to complain, as others have said, as long as you are polite and reasonable. I had a Discover credit card years ago, and they were always calling me about paying for debt protection and all that bull that you don't need. Once, a girl called and I calmly told her that I didn't want it. I didn't want to be rude and hang up, but she kept going on and on after I said no. Finally, I said please remove my name from your calling list and do not call me again. I am not interested. She was so rude, and even hung up on me. Next bill, I see where the debt protection is added and charged to my bill. I called and asked for a supervisor and complained about it. She took off the charge, but I told her I still wasn't satisfied. She asked me what would satisfy me, and I said they should give me a credit for all my trouble, so she credited $30 on my card for me, which was great since I was in college and always owed money! It always pays to complain, as others have said, as long as you are polite and reasonable.

]]> By: Leanne http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-331057 Leanne Tue, 31 Aug 2010 00:22:08 +0000 http://dealseekingmom.com/?p=51899#comment-331057 I do this, too, because it seems like older women cashiers give me the hardest time whereas the younger males just want to get through the transaction, and don't care about your coupons at all! I do this, too, because it seems like older women cashiers give me the hardest time whereas the younger males just want to get through the transaction, and don't care about your coupons at all!

]]> By: Leanne http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-331056 Leanne Tue, 31 Aug 2010 00:17:48 +0000 http://dealseekingmom.com/?p=51899#comment-331056 This reminds me of an experience I had at a WalMart portrait studio. I sat and waited while the girl working told me that she had an appointment ahead of me. Thirty minutes went by and noone showed up, so I said this was ridiculous, that the person was late and therefore foreited their appointment time. Well, she then told me it was her friend who had the appointment and proceeded to call and remind her to come in and when the friend said she would be there soon, she still refused to do my son's pictures because her friend was "on the way." I complained big time to corporate and got an apology letter and coupon for completely free pictures which I never used because the same girl was always there. They closed down the studio a few weeks later, no surprise there! This reminds me of an experience I had at a WalMart portrait studio. I sat and waited while the girl working told me that she had an appointment ahead of me. Thirty minutes went by and noone showed up, so I said this was ridiculous, that the person was late and therefore foreited their appointment time. Well, she then told me it was her friend who had the appointment and proceeded to call and remind her to come in and when the friend said she would be there soon, she still refused to do my son's pictures because her friend was "on the way." I complained big time to corporate and got an apology letter and coupon for completely free pictures which I never used because the same girl was always there. They closed down the studio a few weeks later, no surprise there!

]]> By: Jenny http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-330985 Jenny Mon, 30 Aug 2010 04:02:12 +0000 http://dealseekingmom.com/?p=51899#comment-330985 I had a problem with Macy's (Waterfront store, Pittsburgh) when I tried to use their $10/25 coupons during a One Day Sale. I was shopping in the Infant section and the line to pay was long because it was just before 1pm, when the coupon expires. I was in line for around 10mins when I saw that the cashier in the Men's section was empty. I waddled over there, being 7mos pregnant and pushing my 18month old son in a stroller, only to be told by the cashier that it's past 1pm and she won't honor my coupon. I tried to explain that I've been in line since before 1pm, but she wouldn't budge. I went back in line at the Infant's section, where the much nicer cashier said that they can honor the coupon past 1pm, especially if the store is busy. My receipt for that transaction had the timestamp at 1:14pm so I don't think it was unreasonably past the deadline, given that I did have a long wait. I filled out their complaint form online, the first time I've ever done so in my many years of shopping at Macys, and received an email from Corporate pretty quickly, which stated that they've forwarded my complaint to the Store Manager. I received an email from that Manager apologizing for his employee and promising to address the issue in their next meeting. He also said he'll be sending me a $25 gift certificate to make up for my negative experience. I never received the certificate, but I would be happy enough if that rude cashier really did get her lecture on what proper customer service is. I had a problem with Macy's (Waterfront store, Pittsburgh) when I tried to use their $10/25 coupons during a One Day Sale. I was shopping in the Infant section and the line to pay was long because it was just before 1pm, when the coupon expires. I was in line for around 10mins when I saw that the cashier in the Men's section was empty. I waddled over there, being 7mos pregnant and pushing my 18month old son in a stroller, only to be told by the cashier that it's past 1pm and she won't honor my coupon. I tried to explain that I've been in line since before 1pm, but she wouldn't budge. I went back in line at the Infant's section, where the much nicer cashier said that they can honor the coupon past 1pm, especially if the store is busy. My receipt for that transaction had the timestamp at 1:14pm so I don't think it was unreasonably past the deadline, given that I did have a long wait.

I filled out their complaint form online, the first time I've ever done so in my many years of shopping at Macys, and received an email from Corporate pretty quickly, which stated that they've forwarded my complaint to the Store Manager. I received an email from that Manager apologizing for his employee and promising to address the issue in their next meeting. He also said he'll be sending me a $25 gift certificate to make up for my negative experience. I never received the certificate, but I would be happy enough if that rude cashier really did get her lecture on what proper customer service is.

]]> By: Shannon http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-330829 Shannon Sat, 28 Aug 2010 15:29:24 +0000 http://dealseekingmom.com/?p=51899#comment-330829 You can definately use coupons with the giftcard. I work at Target and there is nothing in the coupon policy that prohibits use of coupons with a giftcard. Our coupon policy is very simple. You can use one target coupon and one manufacturer coupon per item. The coupons that require a purchase of more than one item like a b1g1 manufacturer you can only use one manufacturer on both items but still use a target on each. You can definately use coupons with the giftcard. I work at Target and there is nothing in the coupon policy that prohibits use of coupons with a giftcard. Our coupon policy is very simple. You can use one target coupon and one manufacturer coupon per item. The coupons that require a purchase of more than one item like a b1g1 manufacturer you can only use one manufacturer on both items but still use a target on each.

]]> By: Lauren http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-330756 Lauren Fri, 27 Aug 2010 18:35:48 +0000 http://dealseekingmom.com/?p=51899#comment-330756 Toys'R Us are the worst for this! I've had terrible experiences there, usually their incompetence on pre-orders of videos that they don't know how to handle at all, don't know how to give the promotional item/GC etc. I've emailed and all you get is a message back saying 'thank you' for your message and they appreciate feedback... No attempt to ever correct anything or make you want to shop there again ;) Toys'R Us are the worst for this! I've had terrible experiences there, usually their incompetence on pre-orders of videos that they don't know how to handle at all, don't know how to give the promotional item/GC etc. I've emailed and all you get is a message back saying 'thank you' for your message and they appreciate feedback... No attempt to ever correct anything or make you want to shop there again ;)

]]> By: Meg http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-330753 Meg Fri, 27 Aug 2010 18:22:02 +0000 http://dealseekingmom.com/?p=51899#comment-330753 Twyla, Walgreens recently posted their coupon policy online. You might want to print it and keep it with you. I have trouble at my Walgreens too. http://www.walgreens.com/topic/help/generalhelp/coupon_policy_main.jsp?_requestid=37856 Twyla,

Walgreens recently posted their coupon policy online. You might want to print it and keep it with you. I have trouble at my Walgreens too.

http://www.walgreens.com/topic/help/generalhelp/coupon_policy_main.jsp?_requestid=37856

]]> By: Meg http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-330752 Meg Fri, 27 Aug 2010 18:14:58 +0000 http://dealseekingmom.com/?p=51899#comment-330752 I have encountered a situation where the store manager was rude to me for redeeming coupons. She would see me in the line and go immediately to that register and stand and watch over the cashier while giving me a death look. Well, I am fortunate enough to have two of the same stores within a few miles of each other so, I decided to start going to the one that is slightly further away. I haven't had a problem since and actually at the one that is further away, the manager is always impressed with my couponing!! :) I have encountered a situation where the store manager was rude to me for redeeming coupons. She would see me in the line and go immediately to that register and stand and watch over the cashier while giving me a death look. Well, I am fortunate enough to have two of the same stores within a few miles of each other so, I decided to start going to the one that is slightly further away. I haven't had a problem since and actually at the one that is further away, the manager is always impressed with my couponing!! :)

]]> By: Drasylve http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-330751 Drasylve Fri, 27 Aug 2010 18:14:38 +0000 http://dealseekingmom.com/?p=51899#comment-330751 That is funny! I always avoid the young cute males, because I have the hardest time with them getting the coupons to work! Then they shrug their shoulders and won't push to make it work. That is funny! I always avoid the young cute males, because I have the hardest time with them getting the coupons to work! Then they shrug their shoulders and won't push to make it work.

]]> By: Dizzy Mommy http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-330724 Dizzy Mommy Fri, 27 Aug 2010 15:26:16 +0000 http://dealseekingmom.com/?p=51899#comment-330724 I always use coupons with the $5 giftcard.... its perfectly allowed I was even told that by a regional manager last year at Christmas time. But as always YMMV. I always use coupons with the $5 giftcard.... its perfectly allowed I was even told that by a regional manager last year at Christmas time. But as always YMMV.

]]> By: Rebecca http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-330723 Rebecca Fri, 27 Aug 2010 15:25:32 +0000 http://dealseekingmom.com/?p=51899#comment-330723 This is a hot button topic and I'm sure there will be a lot more replies after mine. I literally just got off the phone with a RA manager because I called yesterday regarding very poor customer service from a cashier. I was genuinely thanked for my input and actually made to feel good about my call. I rarely call CS regarding something like a cashier that is just stupid or forgetful but if there is downright spite and rudeness, I call or at the very least, I attempt to speak to the manager on duty. Usually I feel I get the proper response from that level but if not, I call corporate. I agree 100% with pps that some stores just don't seem to care. I feel that Target is one ot those. This is a hot button topic and I'm sure there will be a lot more replies after mine. I literally just got off the phone with a RA manager because I called yesterday regarding very poor customer service from a cashier. I was genuinely thanked for my input and actually made to feel good about my call. I rarely call CS regarding something like a cashier that is just stupid or forgetful but if there is downright spite and rudeness, I call or at the very least, I attempt to speak to the manager on duty. Usually I feel I get the proper response from that level but if not, I call corporate. I agree 100% with pps that some stores just don't seem to care. I feel that Target is one ot those.

]]> By: Laurie http://dealseekingmom.com/ask-dsm-readers-escalating-an-issue-above-a-store-manager/comment-page-1/#comment-330722 Laurie Fri, 27 Aug 2010 15:17:54 +0000 http://dealseekingmom.com/?p=51899#comment-330722 I have complained about Walmart in the past and received a $15 gift card because the cashier could not use coupons to the point where I walked out of the store without buying anything (with screaming 18 month old in tow) after 20 minutes at a register. Later I complained about Rite Aid after they would not take my printable coupons in violation of company policy. They were super nice and now know what they are doing, which is great. I try to be really nice when complaining and it works well if you do it right. As for Walgreens, I refuse to shop there because they never have sale items in stock and it is a pain to use rainchecks. Plus, I hear using coupons there is too much of a pain. I have complained about Walmart in the past and received a $15 gift card because the cashier could not use coupons to the point where I walked out of the store without buying anything (with screaming 18 month old in tow) after 20 minutes at a register.

Later I complained about Rite Aid after they would not take my printable coupons in violation of company policy. They were super nice and now know what they are doing, which is great.

I try to be really nice when complaining and it works well if you do it right.

As for Walgreens, I refuse to shop there because they never have sale items in stock and it is a pain to use rainchecks. Plus, I hear using coupons there is too much of a pain.

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